Company Description
Introducing something new in Australian hospitality.
The Saint Hotel is a village of venues designed to support the neighbourhood, a contemporary St Kilda institution built around hospitality, culture and connection. Spanning multiple bars, dining spaces, terraces and event areas, The Saint brings together the energy, eclecticism and social spirit that has long defined Fitzroy Street.
We’re not just opening venues, we’re creating places that bring people together. Experience-led in its approach, the venue is designed to feel woven into the fabric of St Kilda: somewhere locals can settle into regularly, visitors can discover naturally, and the neighbourhood can gather from day through to late night.
Job Description
About the Opportunity
This is a rare opportunity to step into a key leadership role and help bring one of Melbourne’s most exciting new hospitality venues to life.
Reporting to the General Manager and working closely with the Senior Leadership team, you will play a pivotal role from the ground up — leading the pre-opening journey, building and shaping a high-performing team, and setting the tone for an exceptional guest experience from day one.
You’ll be at the forefront of establishing operational excellence, driving day-to-day performance and embedding a culture that reflects the ambition and energy of The Saint Hotel. From recruiting and developing your team to refining systems and service standards, you’ll help create a venue that stands out in Melbourne’s competitive hospitality scene.
Hands-on, commercially minded and deeply passionate about people and service, you’ll be instrumental in building a strong culture and operational foundation that sets The Saint Hotel up for long-term success.
What You'll Do
Lead daily venue operations across all areas of the venue, ensuring consistent service excellence, strong financial performance and full compliance with licensing, WHS and workplace legislation.
Support the General Manager in delivering strong financial performance, budgeting and cost control.
Recruit, train and develop high-performing Front-of-House and Back-of-House teams while fostering a positive, accountable and guest-focused culture.
Oversee rostering, labour management and payroll accuracy and maintain exceptional standards of presentation, cleanliness and safety.
Build strong relationships with suppliers, stakeholders and the local community and lead service delivery for functions, events and high-volume trade.
Collaborate with the Head Chef and General Manager to develop and refine menus, specials, seasonal offerings and beverage lists, while planning engaging event nights and activations.
Manage ordering, stocktakes and inventory control to minimise waste and optimise margins.
Support the rollout of new concepts and service initiatives, ensuring all offerings align with brand standards and commercial targets and use performance data and guest feedback to drive continuous improvement and revenue growth.
About You
You're approachable, practical and energised by fast-paced hospitality. You love being the calm, capable person everyone relies on. You'll also bring:
3+ years' experience as a Venue Manager or Senior Assistant Manager in a high-volume venue
Experience managing multi-level venues with similar operational complexity is essential.
Strong knowledge of Victorian liquor licensing and hospitality compliance
Demonstrated experience managing gaming operations and understanding of Victorian gaming compliance
Proven ability to lead, motivate and retain large teams
Solid financial and operational management skills
High attention to detail and strong organisational ability
Confident communication and stakeholder management skills
A hands-on, solutions-focused mindset
Genuine pride in creating memorable guest experiences
Why Join Us
Shape one of Melbourne's most anticipated new hospitality destinations
Work in a beautifully designed, multi-level venue
Opportunity to shape culture and operations from the ground up
Career growth within our expanding hospitality portfolio
Join a passionate, ambitious team with a shared vision for excellence
Apply Now
If you're ready to play a leading role in launching something extraordinary apply today!
