In-Demand Technical support Jobs in Point Cook Vic

Technical Support Officer
Mercy Health Australia —Werribee VIC
- Full-time
- Customer service
- SharePoint
- Communication skills
19h
Tier 3 Customer Support Agent (SaaS Helpdesk)
Fastmail —Melbourne VIC
- $111,623 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Bachelor's degree
Quick Apply
IT Application Systems Administrator - Contract or Permanent
NCS Australia —Melbourne VIC
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Parental leave
Quick Apply
14d
HRIS System Administrator
Department of Justice and Community Safety —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Management
- Administrative experience
- Working with children
4d
IT Service Desk Team Lead
FYFE —Melbourne VIC
- Paid training
- Parental leave
8d
Service Desk Analyst
Mercy Health Australia —Richmond VIC
- Full-time
- Hybrid work
- Communication skills
5d
Senior IT Application Development and Support Analyst
Ryan Specialty —Melbourne VIC
- Full-time
- Computer Science
- Master's degree
- Education
Network Administrator
Leidos —Melbourne VIC
- Full-time
- Annual leave
6d
Senior Field Service Technician – Simulator ICT
RHEINMETALL —Melbourne VIC
- Full-time
- Administrative experience
- Parental leave
- Employee discount
4d
Senior Service Desk Engineer
Starboard IT —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Communication skills
Quick Apply
Senior IT Systems Administrator
KBR —Melbourne VIC
- Full-time
- Bachelor's degree
- No degree
- Parental leave
IT Infrastructure Manager & Senior Systems Administrator
Arcare Aged Care —Hampton East VIC
- Full-time
- Communication skills
13h
IT Support Engineer
Adore Beauty —Melbourne VIC
4d
eLearning Engagement & IT Support Officer
Acknowledge Education —Melbourne VIC
- Full-time
- Customer service
- Working with children
- Organisational skills
- Health insurance
Quick Apply
20h
Help Desk Analyst - L1 & L2
FinXL —Southbank VIC
- Call employer
- Management
- Microsoft Office
- Analysis skills
14h
Help Desk Technician
ALSTOM —Melbourne VIC
- Contract
- Management
- Maintenance
- Electrical experience
- Parental leave
- Gym membership
3d
Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- Customer service
- Work from home
- Free food
Quick Apply
1d

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Tier 3 Customer Support Agent (SaaS Helpdesk)
Fastmail —Melbourne VIC
Coaching Tier 1 and Tier 2 support agents, helping develop their technical skills and customer service capabilities. A diploma, Bachelor degree, or equivalent.
$111,623 a year
Quick Apply

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Technical Support Officer

Mercy Health Australia -
Werribee VIC

Apply Now

Job Details

Full-time
19 hours ago

Qualifications

Customer service
IT service management
Microsoft Exchange
Technical support
Driver Licence
SharePoint
ServiceNow
Working with Children Check
Communication skills
Time management

Full Job Description

Employment Type: Permanent full time

Location: Werribee Mercy Hospital, Mercy Health for Women Heidelberg with travel to other health service sites.

Upload with Application: Resume, cover letter, and all relevant qualification

Contact: Jasna Cvetic - [email protected]

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care. As a Technical Support Officer, you’ll use your strong communication, troubleshooting and customer service skills to help achieve even more for all who need us.

The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team. This position is responsible for providing reliable 1st and 2nd level technical support to end users across Mercy Health, ensuring incidents and service requests are resolved efficiently and in accordance with established service standards and procedures.
The role involves diagnosing and troubleshooting common end-user technology issues, supporting the standard operating environment (SOE), and assisting with the deployment and support of hardware, software and modern workplace technologies.

This is an onsite, hands-on, customer-facing role that spans multiple facilities, with a strong focus on delivering a positive, secure technology experience for users.

What you’ll bring

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts.

To thrive in this role, you will have:

Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
A compassionate, flexible and proactive approach to customer support.
The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.
Practical experience supporting end-user computing environments including desktops, laptops, peripherals and mobile devices in a healthcare setting
Exposure to Microsoft environments including Microsoft 365 applications, Exchange Online, SharePoint and OneDrive
Experience supporting Active Directory and/or Entra ID user and device management tasks
Familiarity with IT service management processes and working within an ITSM tool such as ServiceNow or an equivalent platform
Strong verbal and written communication skills, with the ability to clearly explain technical information to non-technical users

You will also be required to provide evidence of, or in the process of obtaining:

Tertiary qualification or relevant work experience in Information Technology related field
A current Police Record Check and Working with Children Check.
A valid driver’s licence from Victoria or another Australian state or territory as travel is required.
Unrestricted Working Rights in Australia (Australian Citizen or Permanent Resident)
Proof of current influenza vaccination and other vaccination status consistent with public health orders.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

Apply Now

Refine Your Search

technical support jobs in point cook vic

Technical Support Officer

Tier 3 Customer Support Agent (SaaS Helpdesk)

IT Application Systems Administrator - Contract or Permanent

HRIS System Administrator

IT Service Desk Team Lead

Service Desk Analyst

Senior IT Application Development and Support Analyst

Network Administrator

Senior Field Service Technician – Simulator ICT

Senior Service Desk Engineer

Senior IT Systems Administrator

IT Infrastructure Manager & Senior Systems Administrator

IT Support Engineer

eLearning Engagement & IT Support Officer

Help Desk Analyst - L1 & L2

Help Desk Technician

Service Desk / Onsite Engineer (MSP)

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