In-Demand landscape maintenance Jobs in sydney nsw

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Executive Manager CommBiz Fraud & Scams

Commonwealth Bank -
Sydney NSW

Apply Now

Job Details

Full-time
9 days ago

Qualifications

Risk management
Leadership
Communication skills
Negotiation

Full Job Description

Group Security’s purpose is to safeguard a brighter future for all.

*This is a 12 month secondment/ contract (potentially longer)

The Group Security Office works across each of the security domains to support our business to become a globally recognised, end-to-end security and resilience function that continually evolves and adapts as the world around us does.

We do this through
1. Shaping and executing activities that strengthen our internal and external engagement with business partners, government, regulatory bodies and industry;
2. Delivering cyber security education to ensure our staff and customers have the knowledge they need to keep them safe, sound and secure online;
3. Connecting the dots on security risks, metrics and trends for executive & board reporting;
4. Engaging our people to foster a culture of trust, passion and growth, making Group Security a great place to work and build a career;
5. Partnering with education institutions to inspire and develop the next generation of talent;
6. Defining and communicating our strategic goals so we are all heading in the same direction.

See yourself in our team

The Fraud and Scams Response Centre is a team that is responsible for the management of Fraud and Scams for the Group. The team is dedicated to running, improving and transforming the processes and capability that deliver improved outcomes in the management of bank and customer losses, improved customer experiences, productivity uplifts, run an ambitious automation and simplification agenda as the landscape we operate in becomes increasingly complex faced with ongoing growth in fraud and scams volumes. In addition to meeting the team’s aspirational operational targets, it is critical for this team to have a deep understanding of current and emerging fraud and scam trends to ensure the appropriate tactical and strategic response strategies are being implemented within the Group. These insights are critical to be fed into the Fraud Analytics, Fraud Strategy and Product teams across the bank.

The role of Executive Manager, CommBiz Fraud & Scams leads across the functions of Detection, Customer Contact, Dispute Assessment across the CommBiz channel.

Key responsibilities include

Be responsible for managing, directing and overseeing fraud and scam prevention across the accountable portfolio;
Accountable for managing the design, implementation and ongoing monitoring and maintenance of fraud and scam risk management frameworks, procedures and supporting controls, ensuring that business activities remain within the defined risk appetite;
Develop the fraud detection and monitoring program by working with key partner teams within the Group Fraud domain (Strategy, Analytics, Technology), and Business Banking product teams
Design and lead deep dive reviews (consisting of both internal and external intelligence) into current and emerging risk areas and work with partner teams to ensure appropriate tactical and strategic response strategies are in place
Build strong working relationships as a key liaison with card schemes, external industry fraud risk management specialists and internal senior leadership team.
Prepare high quality reports on fraud and scams risk management performance oversight activities, and provide insights into key internal risk committees ;
Provide extensive input and thought leadership into the establishment and delivery of an aggressive uplift program being driven in the bank related to uplifting the management of Fraud Disputes and Scams
Lead operational teams to deliver exceptional support to our customer and stakeholders
Accountable for the management and optimisation of all operational aspects of the team to achieve improved customer experienced (measured through NPS), improved performance (measured against core business SLAs), reduce operational risk (measured through various Key Risk Indicators).
Design and execute an automation and simplification agenda within the team to ensure long term sustainable results as the industry is faced with growing complexity and rising volumes of fraud and scams
Ensure successful delivery of customer outcomes, embedding sustainable behavioural change in teams, ensuring change readiness in the business and driving operational metrics across the team.

We’re interested in hearing from people who have

Preference to have experience in Fraud and Scam Risk Management
Demonstrated experience and capability leading operational teams
Excellent leadership capability; role model exemplary leadership behaviours, including leadership of risk culture and ability to create a vision and build shared purpose.
The ability to drive performance improvement, continuous improvement and embedding of large scale change.
Extensive experience managing a broad range of stakeholders including strong influencing and negotiation skills
Experience in operational strategy development and communication, with ability to influence and lead
Strong written communication skills
Experience in managing, directing and overseeing Fraud prevention, analytical and investigation services;

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 01/07/2026

Apply Now

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