JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this opportunity involves: Working with JLL's new client in Melbourne as a Receptionist, you will play a key role as the first point of contact for all incoming calls, employees, and visitors. This position ensures every interaction is seamless, welcoming, and professional, representing both JLL and our client with excellence. You'll be at the heart of the workplace experience, managing everything from reception duties and meeting room coordination to vendor relationships and facility communications. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll contribute to creating an environment where everyone feels supported and can do their best work. What sets JLL apart is our culture of collaboration, locally and across the globe, and as a Receptionist, you'll be an ambassador of that collaborative spirit every day.
An overview of the role:
Provide high standards of service delivery face to face, via telephone, and email communication
Manage the facilities inbox/helpdesk, responding to inquiries and resolving issues promptly
Ensure client requests and inquiries are actioned and answered in a timely manner
Maintain the reception area, workplace common spaces, and meeting rooms to ensure they are tidy and free of hazards
Coordinate bookings of meeting rooms and catering requests
Maintain office supplies inventory and place orders when necessary
Receive and sort mail and packages, including organizing couriers
Collaborate with the facilities team to report and address any building maintenance issues
Manage vendor relationships and on-site coordination for services such as cleaning, plant services, kitchen supplies, and routine maintenance works
Sounds like you? This is what we are looking for:
Strong customer service and interpersonal skills
Ability to work collaboratively as part of a team while also working independently
Strong verbal and written communication skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
High attention to detail and excellent organizational skills
Ability to manage multiple tasks and priorities in a fast-paced environment
Previous experience in financial/investment banking services, hotel, or corporate reception/customer service role (preferred)
First Aid certification (preferred)
Experience managing facility-related communications and vendor coordination is highly regarded
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ510142
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
