General Manager, Contracts – NSW & ACT | Sydney, NSW
Location: Sydney CBD, NSW
Company: BGIS – Integrated Facilities Management Services
Employment Type: Full-Time, Permanent, Onsite
Other Information: Regular travel to metropolitan client sites, together with occasional regional and interstate travel.
We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging.
About BGIS
BGIS is a global provider of integrated facilities management services, supporting clients through innovative, sustainable and people-focused solutions. Across Australia and around the world, we work alongside our clients to create safe, efficient and high-quality environments.
About the Opportunity
BGIS is seeking an experienced General Manager, Contracts – NSW & ACT to support the ongoing success of a significant portfolio of client partnerships across New South Wales and the Australian Capital Territory.
Reporting to the Managing Director, Client Services this role works closely with clients, operational teams and business support functions to ensure strong service delivery, sustainable commercial outcomes and positive stakeholder experiences.
This opportunity is well suited to someone who enjoys bringing people together, building trusted relationships and creating environments where teams can thrive. You will join an established and highly capable group of professionals, with the opportunity to contribute to future growth while building on existing strengths.
The successful candidate will be collaborative, thoughtful and commercially aware, with a strong financial skillset and a demonstrated ability to foster partnerships, navigate complex stakeholder environments and use data and insights to support business priorities.
Based in our World Square office in Sydney CBD, the role includes regular travel to metropolitan client sites, together with occasional regional and interstate travel.
Key Responsibilities
- Lead the overall operational, financial, and strategic performance of the NSW & ACT contract portfolio.
- Deliver revenue, margin, profitability, retention, and growth objectives aligned with business targets.
- Develop and implement strategic account management plans that strengthen long-term client partnerships.
- Oversee contract performance, service delivery, compliance, KPI achievement, risk management, and governance requirements.
- Collaborate across BGIS service lines to identify opportunities for integrated solutions and increased client value.
- Foster strong relationships with clients, contractors, suppliers, consultants, and internal stakeholders.
- Champion a culture of safety, compliance, continuous improvement, and operational excellence.
- Lead, coach, and develop leaders and teams while supporting succession planning and capability development.
- Drive innovation, best practice, and cross-functional collaboration throughout the business.
- Ensure compliance with all relevant legislative, contractual, quality, environmental, and safety requirements.
Education, Experience & Skills
Essential
- Minimum 10 years' experience in senior leadership roles within facilities management, property, corporate real estate, or similarly complex service environments.
- Demonstrated success leading large-scale contract portfolios with responsibility for operational and financial performance.
- Strong commercial and financial management capability, including budget accountability, profitability, and business planning.
- Proven experience developing strategic client relationships and delivering high levels of customer satisfaction.
- Experience leading multidisciplinary teams within complex matrix organisations.
- Strong stakeholder engagement, negotiation, communication, and influencing skills.
- Demonstrated ability to use data and performance insights to support decision-making and accountability.
- Experience working within quality, safety, environmental, and compliance frameworks.
- Bachelor's degree in Property, Business, Commerce, Accounting, Law, or a related discipline, or equivalent professional experience.
- Proficiency across Microsoft Office applications including Excel, Word, and Outlook.
Desirable
- Experience within integrated facilities management environments.
- Knowledge of integrated property management systems.
- Experience leading large geographically dispersed teams.
- Exposure to contract renewals, business growth initiatives, and strategic account expansion programs.
Workplace Flexibility
This position will be based primarily from our Sydney CBD office and client sites.
As a senior leadership position, there may be requirements to provide support outside standard business hours in the event of critical safety or operational matters.
Why Join BGIS?
Key Benefits Include:
✔ AFR Best Places to Work 2024 & 2025
✔ Winner of Inspiring Workplaces Award 2025
✔ Endorsed by WORK180 as an Employer of Choice for Women
✔ Recognised as a Top 5 Employer for Career Development Opportunities by WORK180
✔ Flexible hybrid working arrangements
✔ Spot recognition vouchers and $2,000 employee referral bonus
✔ Access to Flare discounts across retail, utilities, travel and lifestyle services
✔ Fitness Passport for you and your family
✔ Leadership development programs including Future Leaders and Leadership Fundamentals
✔ Two paid volunteer days annually and donation matching initiatives
✔ Health and wellbeing programs, Employee Assistance Program, and flu vaccination vouchers
✔ Service recognition awards celebrating career milestones
✔ Inclusive employee networks, Veteran Advocacy initiatives, and Stretch RAP commitments
How to Apply
If you are a collaborative and commercially minded senior leader who enjoys building trusted client partnerships, developing people, and delivering operational excellence, we would love to hear from you.
BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, veterans, and people from culturally diverse backgrounds.
Eligibility
To be successful in this role, applicants must have full working rights in Australia.
Apply Now
Be part of a workplace that values diversity, safety, sustainability, innovation, and professional growth.
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