In-Demand work from home Jobs in canberra, act

Senior CCaaS & AI Solutions Architect
Datacom —Canberra ACT
- Full-time
- Hybrid work
- CRM software
- Bachelor's degree
- APIs
Quick Apply
4h
Rehabilitation Consultant | OT / EP / Physiotherapist
Beneco —Canberra ACT
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Work from home
Quick Apply
1d
Rehabilitation Consultant - OT / EP / Physio
ORS —Canberra ACT
- Full-time
- Remote
- Work from home
Physiotherapist
BaptistCare —Canberra ACT
- Full-time
- Remote
- First Aid Certification
- Communication skills
- Work from home
- Employee assistance program
1d
Physiotherapist
Baptistcare WA —Canberra ACT
- Full-time
- Remote
- First Aid Certification
- Communication skills
- Work from home
- Employee assistance program
1d
Speech Pathologist Graduate Program 2027
Better Rehab —Canberra ACT
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Travel reimbursement
- Parental leave
Quick Apply
1d
Occupational Therapist (NDIS)
ORS —Mitchell ACT
- Part-time
- Remote
- Clinic
Principal Civil Engineer | Urban and Transport
Stantec —Canberra ACT
- Part-time
- Bachelor's degree
- Organisational skills
- Civil Engineering
- Work from home
- Employee assistance program
Telehealth Doctor
InstantScripts —Canberra ACT
- Choose your own hours
- Remote
- Communication skills
- Work from home
Quick Apply
Rehab Counsellor / Registered Psychologist
Beneco —Canberra ACT
- Full-time
- Hybrid work
- Bachelor's degree
- Psychology
- Communication skills
- Work from home
Quick Apply
Consultant Psychiatrist - headspace Early Psychosis
Uniting NSW.ACT —Lyneham ACT
- Part-time
- Remote
- No degree
- Acute care
- Annual leave
- Parental leave
Speech Pathologist Team Leader
Ability Action Australia —Bruce ACT
- Choose your own hours
- Hybrid work
- Clinic
- Supervising experience
- Organisational skills
- Work from home
- Referral program
Quick Apply
Field Organiser
CPSU-PSU Group, Canberra —Canberra ACT
- $92,548 - $119,533 a year
- Full-time
- Hybrid work
- Sales
- Recruiting
- Communication skills
- Health insurance
- Work from home
Quick Apply
2h
We’re Hiring Provisional & Registered Psychologists
Inspire Allied Health and Education Group —Gungahlin ACT
- $75,000 - $110,000 a year
- Full-time
- Organisational skills
- In-person
- Medical terminology
- Travel reimbursement
- Work from home
Quick Apply
4h

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Senior CCaaS & AI Solutions Architect

Datacom -
Canberra ACT

Quick Apply

Job Details

Full-time
4 hours ago

Qualifications

CRM software
Bachelor's degree
APIs
AI
Leadership

Full Job Description

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As part of our Customer Experience & Contact Centre Solutions team, you will join a collaborative group of experts shaping how organisations deliver exceptional customer service at scale. This Solution Architect role will focus on designing and delivering complex, multi-platform solutions across Customer Experience (CX) and Contact Centre as a Service (CCaaS) platforms, using traditional, Conversational AI and Agentic AI flows. You will work closely with enterprise and government clients to transform their operations, collaborating with multiple technology partners and stakeholders to craft strategies that unite people, processes, and technology for measurable business outcomes.

You’ll act as a trusted advisor to clients—translating complex AI capabilities into practical, scalable solutions that drive customer satisfaction and operational efficiency.

Our offices are based in Sydney, Brisbane, Melbourne and Adelaide. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do
At the moment, as Solution Architect – CX & AI you will be focused on:

Engaging with clients to understand their customer journey, operational environment, and pain points
Developing solution blueprints, reference architectures, and technical proposals for AI-enabled contact centre transformations
Identifying and implementing Agentic and Conversational AI solutions and automating processes where they deliver tangible customer value
Coordinating with technology partners and internal teams to ensure seamless delivery
Supporting pre-sales and solution shaping activities for enterprise and government customers
Providing strategic insight to optimise service delivery and operational performance
Contributing to thought leadership whitepapers, presentations, or internal knowledge sharing
Evaluating emerging AI technologies (e.g. LLMs, NLU engines, sentiment analysis) and assessing their applicability within CCaaS ecosystems

We are a pretty agile company and are keen to respond to customer, technology, and internal stakeholders’ changing requirements - so this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

Broad experience across Customer Experience (CX) solution design
Proven track record in CCaaS platforms such as Genesys Cloud, NICE CXone, Twilio Flex, or Amazon Connect – with experience creating or integrating AI/ML capabilities into these environments
Hands-on experience designing and deploying Conversational AI solutions, including virtual agents, intelligent IVR, NLU/NLP frameworks and workflow automation within contact centres
Experience with Large Language Models (LLMs) and Generative AI applied to customer-facing use cases (e.g., summarisation, intent classification, knowledge retrieval)
Familiarity with API-driven integrations between AI platforms and CCaaS/CRM systems
Demonstrated understanding of Agentic AI – including autonomous task orchestration, intent-driven dialogue management, and IA-assisted agent copilots within the CX domain
Strong consultative skills in mapping customer journeys and delivering transformation strategies

Nice to have:

Familiarity with AI platforms like Cognigy, Verse.ai, Cresta, Microsoft Power Automate and Dynamics Power Automate
Experience working with large-scale enterprise and government environments
Exposure to multi-partner technology ecosystems
Knowledge of design and delivery of cloud-based customer platforms globally

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of information technology professional services. We have managed to maintain a dynamic, agile, small-business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses, to name a few. You’ll have the opportunity to learn, develop your career, connect, and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Quick Apply

Refine Your Search

work from home jobs in canberra, act

Senior CCaaS & AI Solutions Architect

Rehabilitation Consultant | OT / EP / Physiotherapist

Rehabilitation Consultant - OT / EP / Physio

Physiotherapist

Physiotherapist

Speech Pathologist Graduate Program 2027

Occupational Therapist (NDIS)

Principal Civil Engineer | Urban and Transport

Telehealth Doctor

Rehab Counsellor / Registered Psychologist

Consultant Psychiatrist - headspace Early Psychosis

Speech Pathologist Team Leader

Field Organiser

We’re Hiring Provisional & Registered Psychologists

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