In-Demand Complaint resolution Jobs in Parramatta, Nsw

Customer Advocacy Specialist
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Work from home
6d
Ombudsman, Banking and Finance (Small Business & Transactions)
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Private practice
- Analysis skills
- Communication skills
Quick Apply
Technical and Customer Experience Specialist
Align Technology —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee discount
Quick Apply
Sessional Ombudsman, Life Insurance
AFCA —Sydney NSW
- Full-time
- Remote
- Private practice
- Life insurance
Quick Apply
Gym Operations Manager
1UP Bouldering —Chullora NSW
- $60,000 a year
- Part-time
- Hospitality
- CPR Certification
- Sales
- Gym membership
Quick Apply
Banking Industry Lead, Scams
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Financial services
Quick Apply
10d
Ombudsman, Banking and Finance
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Writing skills
- Presentation skills
- Financial services
- Annual leave
Quick Apply
Senior Service Specialist - Complaints
Rest —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Parental leave
Quick Apply
14d
Senior Agile Coach
AFCA —Sydney NSW
- Contract
- Hybrid work
- Agile
- Financial services
- Leadership
Quick Apply
Implementation Lead - Complaints Technology Solution
University of Sydney —Camperdown NSW
- $162,528 a year
- Full-time
- University
- Case management
3d
Operations Analyst
Plenti Group —Sydney NSW
- Full-time
- CRM software
- Google Suite
- Salesforce
Business Continuity Management Lead
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Management
- Financial services
- Communication skills
Quick Apply
10d
Director, Regional HR Lead - AU & Poland
Nearmap —Barangaroo NSW
- Full-time
- Hybrid work
- Microsoft Office
- Bachelor's degree
- Organisational skills
Quick Apply
Manager, Asset Solutions
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Annual leave
- Work from home
Sales and Business Development Representative
JFK Automation —Sydney NSW
- Sales
- Marketing
- Microsoft Office
Manager - Business Banking Risk & Compliance
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
- Annual leave
- Work from home
Manager In Training - Nick Scali Auburn
Nick Scali —Auburn NSW
- Full-time
- Sales
- Merchandising
Quick Apply
5d
Customer Support Specialist, Bilingual English & Japanese
Klaviyo —Sydney NSW
- $80,000 - $120,000 a year
- Weekend availability
- Microsoft Powerpoint
- Bilingual
- Google Suite
Quick Apply
Duty Manager- Front Office
AccorHotel —Woolloomooloo NSW
- Full-time
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Employee assistance program
Quick Apply
Associate Director / Director, Insolvency, Quality & Risk Management, Financial Advisory
Teneo —Sydney NSW
- Part-time
- Leadership
- Communication skills
- Time management

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Customer Advocacy Specialist

Virgin Australia -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time
6 days ago

Benefits

Work from home
Insurance services

Qualifications

Organisational skills
Communication skills

Full Job Description

510035

Sydney, NSW, Australia
Brisbane, QLD, Australia
Melbourne, VIC, Australia

Full-Time (Permanent)

Closing on: Sep 7 2026

Brisbane based ideally – Sydney will be considered

We’re the airline that dares to be different. Bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower. We combine heart and smarts to deliver seamless, enjoyable experiences that put the fun back into flying and empower our guests with real choice.

What you will be doing:

We're now looking for a Customer Advocacy Specialist to join our highly respected team. If you thrive on solving complex problems, influencing positive outcomes and advocating for customers while balancing commercial and regulatory considerations, this is an opportunity to make a genuine impact.

Our Customer Advocacy team is responsible for resolving the airline's most complex, sensitive and high-profile customer matters. You'll become a trusted expert responsible for managing some of Virgin Australia's most challenging customer cases, working closely with senior leaders, operational teams and external stakeholders to resolve issues with empathy, professionalism and sound judgement.

Every case is different, requiring strong critical thinking, exceptional communication and the ability to balance customer advocacy with commercial, operational and regulatory obligations.

This will be important as the business readies itself for the introduction of the Aviation Industry Ombuds Scheme in 2026.

Reporting to the Head of Customer Advocacy, you'll also play an important role in identifying systemic issues and influencing improvements that enhance the customer experience. Other responsibilities include:

Manage Virgin Australia's most complex, high-risk and escalated customer complaints from end to end

Manage sensitive matters involving vulnerable customers, accessibility requirements and other complex customer circumstances, escalating legal, regulatory and reputational risks where appropriate.

Deliver fair, balanced and customer-focused resolutions while protecting the interests of the business

Liaise with internal stakeholders across Customer Experience, Airport Operations, Contact Centres, Commercial, Legal and Operational teams to gather information and resolve complex matters

Prepare high-quality written responses for customers, regulators and external dispute resolution bodies

Ensure complaints are managed in accordance with regulatory obligations, company policies and service standards

Support governance, reporting and continuous improvement initiatives across Customer Advocacy

You'll be great in this role if you have:

Experience managing complex customer complaints, escalations or dispute resolution cases in highly regulated environments

Outstanding investigation, problem-solving and decision-making skills

Exceptional written communication skills with the ability to prepare professional, high-quality correspondence

The confidence to navigate complex situations involving competing priorities and sensitive issues

Strong stakeholder management skills with experience influencing across multiple business areas

Excellent organisational skills with the ability to manage multiple high priority cases simultaneously

Experience managing Executive, Ombuds or regulatory escalations would highly desirable

Experience within aviation, travel, hospitality or another highly regulated customer environment would be favourable

Your Benefits & Beyond

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)

A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs

Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide

Cheaper hospitality, retail, technology, beauty and wellness services

Free counselling and access to a wellbeing app to support your physical, mental, social and financial health

‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

Next Steps:

Virgin Australia Group prides itself on recruiting the right people to meet the challenges ahead. No matter their role – our employees share an enormous amount of passion for our guests and ambition to be the most loved airline in Australia.

Virgin Australia is an equal opportunity employer and is committed to creating an inclusive culture and supportive environment for our people.

Ready to apply?

We’re ready to hear from you. Apply now.

Apply Now

Refine Your Search

complaint resolution jobs in parramatta, nsw

Customer Advocacy Specialist

Ombudsman, Banking and Finance (Small Business & Transactions)

Technical and Customer Experience Specialist

Sessional Ombudsman, Life Insurance

Gym Operations Manager

Banking Industry Lead, Scams

Ombudsman, Banking and Finance

Senior Service Specialist - Complaints

Senior Agile Coach

Implementation Lead - Complaints Technology Solution

Operations Analyst

Business Continuity Management Lead

Director, Regional HR Lead - AU & Poland

Manager, Asset Solutions

Sales and Business Development Representative

Manager - Business Banking Risk & Compliance

Manager In Training - Nick Scali Auburn

Customer Support Specialist, Bilingual English & Japanese

Duty Manager- Front Office

Associate Director / Director, Insolvency, Quality & Risk Management, Financial Advisory

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