JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
Overview of the Role:
As a Reception Coordinator for one of JLL's key clients, you'll serve as the welcoming face and first point of contact for visitors, clients, and employees in a dynamic corporate environment. This role combines professional hospitality, administrative support, and operational coordination to create a welcoming, efficient, and professional workplace environment. Your day will involve managing front desk operations, coordinating meeting room logistics, supporting facility services, and ensuring seamless communication across teams. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and this role is essential to delivering that promise every day. You'll handle everything from visitor registration and security protocols to mail distribution, catering coordination, and workplace service requests. We believe the most effective teams are built when everyone is empowered to thrive, and you'll be empowered to take ownership of creating exceptional front-of-house experiences that reflect both JLL's and our client's commitment to excellence. In this role, you'll work in an environment where we support each other's wellbeing and champion inclusivity and belonging across teams, contributing to a workplace culture that values every interaction and every individual who walks through the door.
Duties include but are not limited to:
Greet all visitors, clients, and guests with warmth and professionalism, creating positive first impressions and managing visitor registration processes including sign-in procedures, badge issuance, and security protocols
Manage the front desk reception area, maintaining a clean, organized, and welcoming environment while overseeing lobby aesthetics including flowers, reading materials, and amenity displays
Answer and direct incoming calls promptly and professionally using multi-line phone systems, taking accurate messages and routing inquiries to appropriate departments or individuals
Coordinate meeting room bookings, prepare conference spaces with required equipment and materials, and provide hospitality support including refreshments and catering coordination
Receive, sort, and distribute incoming mail, packages, and courier deliveries while processing outgoing mail and maintaining package tracking logs to notify recipients promptly
Issue temporary access cards, manage visitor access permissions, and monitor entry points while maintaining awareness of building evacuation procedures and security protocols
Serve as the first point of contact for workplace service requests including facilities issues and IT support needs, logging requests in appropriate systems and tracking resolution
Provide general administrative assistance including photocopying, scanning, printing, document preparation, and maintaining office supplies inventory for reception and common areas
Troubleshoot basic audio-visual equipment issues in meeting rooms, reset conference spaces after use, and coordinate technical support or maintenance when needed
Sounds like you? We are looking for someone:
High school diploma or equivalent required
Minimum 1-2 years of experience in a reception, front desk, or customer service role in a professional office environment
Excellent communication skills with the ability to interact professionally with diverse audiences both in person and via telephone
Strong organizational abilities and attention to detail with capability to manage multiple tasks simultaneously in a fast-paced environment
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and comfort learning new workplace technologies and service management systems
Professional demeanor with a service-oriented mindset, positive attitude, and commitment to delivering exceptional hospitality
Ability to maintain confidentiality and handle sensitive information and documents with discretion
Flexibility to adapt to changing priorities and demonstrated problem-solving skills
Preferred qualifications:
Associate's or Bachelor's degree in Business Administration, Hospitality, Communications, or related field
Experience working in corporate real estate, property management, or facilities services environments with understanding of workplace operations
Familiarity with workplace management systems, visitor management software, room booking platforms, or service request ticketing systems
Bilingual capabilities or additional language skills that support diverse client and employee populations
Background in hospitality, event coordination, or office management roles with experience coordinating catering and conference services
Knowledge of building security protocols, access control systems, and emergency evacuation procedures
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number ABREQ529954
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
