In-Demand Technical support analyst Jobs in Queensland

Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- IT
- Computer skills
Quick Apply
6d
Finance Business Analyst- South Bank, QLD
Global Supply —South Bank QLD
- $100,000 - $120,000 a year
- Full-time
- Management
- ERP systems
- Finance
- Health insurance
- Parental leave
Commercial and Business Support Analyst
Veolia Environmental Services —Rocklea QLD
- Negotiation
- Health insurance
- Employee assistance program
Customer Success Officer
Codafication —Fortitude Valley QLD
- Urgently hiring
- Hybrid work
- Customer service
Quick Apply
Senior Operations Analyst
Arup —Brisbane QLD
- Hybrid work
- Azure
- Administrative experience
- AWS
- Profit sharing
- Parental leave
6d
Commercial Analyst, East
Freo Group Pty Ltd —Hendra QLD
- Full-time
- Microsoft Excel
- ERP systems
- Finance
- Work from home
- Employee discount
Quick Apply
13d
Ops Senior Performance Analyst
Allianz —Brisbane QLD
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Security Operations Engineer
Brennan IT —Brisbane QLD
- Full-time
- Azure
- Management
- AWS
10d
Senior Data Analyst
WSP —Brisbane QLD
- Azure
- SQL
- AWS
13d
SOC Senior Incident Response Cloud Analysts
Auto & General Holdings —Toowong QLD
- On call
- DevOps
- AWS
- Work from home
- Parental leave
Quick Apply
12d
Databricks Data Engineer Senior Analyst
Avanade —Brisbane QLD
- Azure
- Computer Science
- DevOps
12d
Cost Analyst | Infrastructure
Turner & Townsend —Gold Coast QLD
- Full-time
- Management
- Engineering
- Microsoft Office
Quick Apply
AI Build Lead
Future Secure AI —Brisbane QLD
- Analysis skills
- Product management
- APIs
Quick Apply
Solution Architect
Auto & General Holdings —Toowong QLD
- AWS
- Financial services
- Leadership
- Work from home
- Parental leave
Quick Apply
Conversational Designer
Auto & General Holdings —North Lakes QLD
- Writing skills
- Analysis skills
- Financial services
- Parental leave
- Gym membership
Quick Apply
13d
Lead Data Engineer
Thiess —Brisbane QLD
- Full-time
- AI
- Leadership
- Communication skills
- Health insurance
11d
Senior Finance Systems Analyst
Thiess —Brisbane QLD
- Full-time
- Hybrid work
- ERP systems
- Communication skills
4d
Senior Cybersecurity Incident Responder
Datacom —Brisbane QLD
- Full-time
- Hybrid work
- Scripting
- Parental leave
- Employee discount
Quick Apply
Senior Finance Analyst
Acciona —Brisbane QLD
- Microsoft Excel
- ERP systems
- Analysis skills
4d
Product Security Engineering and Cyber (Multiple Roles)
Boeing —Brisbane QLD
- Part-time
- Tuition reimbursement
- Annual leave

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Team Lead Support Analyst- Centrered IT

Lyra Technology Group
Brisbane QLD

Quick Apply

Job Details

Permanent | Full-time
6 days ago

Qualifications

Azure
IT support
IT
Computer skills
Communication skills

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About The Position

One of our operating companies, Centrered IT, is looking for a Team Lead Support Analyst in Brisbane.

This is a client-facing leadership role where you will be the primary point of contact for service escalations, providing technical guidance to Support Analysts and helping clients get the most from their IT environment.

You will be working full-time on-site with one of Centrered's largest clients, while working closely with the IT team and key client stakeholders.

As a senior member of the Managed Services team, you will provide leadership, mentoring and escalation support to analysts while maintaining strong relationships with clients.

Responsibilities:

Provide technical leadership, guidance and mentoring to Support Analysts, including pod leadership where required.
Act as a key escalation point for complex client issues.
Lead and mentor Incident, Problem and Change Management processes.
Analyse technical issues and perform root cause analysis.
Support the design, planning and enhancement of ICT network architectures.
Install and configure routers, firewalls, switches, cabling and other network devices.
Maintain core server architecture, including patching, updates, servicing and planned upgrades.
Maintain and manage Microsoft 365 environments and backup solutions.
Support cyber security initiatives and promote a “security first” approach.
Undertake capacity planning and reporting on core systems.
Drive the effective use of existing and emerging technologies to achieve business outcomes.
Provide telephone, face-to-face and remote support, including site visits where required.
Maintain accurate technical and customer-facing documentation.
Build and maintain strong client relationships through consistent, professional and responsive service.
Promote collaboration and teamwork across the Managed Services team and wider business.

Skills required

5-10 years’ experience in an IT support or managed services environment.
Previous experience leading, mentoring or managing an IT support team.
Strong experience handling technical escalations from support team members.
Solid computer and IT skills.
Experience working in a Managed Service Provider (MSP) environment is highly desirable.
Strong understanding of Microsoft 365 environments.
Experience with Windows 10/11, Windows Server and Active Directory/Azure Active Directory.
Experience with networking technologies, including routers, switches and firewalls.
Strong problem-solving and root cause analysis skills.
Excellent communication and client relationship skills.
Ability to work collaboratively while taking ownership of escalated issues.
Ability to travel or attend client sites as required.
Relevant IT certifications or a willingness to undertake certification training.

Benefits

Dedicated professional development time
Brisbane-based, client-site position.
Certification training every week to support your professional development.
1-2 days WFH per week after probation.
Career progression opportunities within Centrered IT.
The opportunity to work closely with one of our largest clients and key stakeholders.

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

technical support analyst jobs in queensland

Team Lead Support Analyst- Centrered IT

Finance Business Analyst- South Bank, QLD

Commercial and Business Support Analyst

Customer Success Officer

Senior Operations Analyst

Commercial Analyst, East

Ops Senior Performance Analyst

Security Operations Engineer

Senior Data Analyst

SOC Senior Incident Response Cloud Analysts

Databricks Data Engineer Senior Analyst

Cost Analyst | Infrastructure

AI Build Lead

Solution Architect

Conversational Designer

Lead Data Engineer

Senior Finance Systems Analyst

Senior Cybersecurity Incident Responder

Senior Finance Analyst

Product Security Engineering and Cyber (Multiple Roles)

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