In-Demand Software testing Jobs in Canberra, Act

Junior Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Management
- Customer service
- Communication skills
14h
Databricks Application Engineer
Showtime Consulting —Canberra ACT
- DevOps
- SQL
- Analysis skills
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Canberra ACT
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
Endpoint Engineering Team Leader
Datacom —Canberra ACT
- Weekend availability
- Hybrid work
- Azure
- Management
- Analysis skills
- Parental leave
- Employee discount
Quick Apply
Senior Security Consultant - GRC
Brennan IT —Canberra ACT
- Full-time
TSPV Software Engineer
BAE Systems —Canberra ACT
Senior Cyber Security Governance Analyst
PowerData Group Consulting —Canberra ACT
- Contract
- Communication skills
Quick Apply
13d
Release Engineer/Release Management
Showtime Consulting —Canberra ACT
- Salesforce
- Organisational skills
- Agile
1d
Sr Developer
Accenture —Canberra ACT
- Full-time
- Azure
- Management
- Software troubleshooting
- On-the-job training
- Parental leave
Integration Engineer
Nova Group —Canberra ACT
- Full-time
- Engineering
- Bachelor's degree
- Health insurance
- Parental leave
Platform Engineer - NOC Level 2
NTT DATA —Canberra ACT
- Full-time
- Management
- Engineering
- Administrative experience
9h
Senior Test Analyst
CSIRO —Canberra ACT
- $118,102 - $127,808 a year
- Part-time
- No degree
- Agile
- Leadership
11h

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software testing jobs near canberra, act

Junior Genesys Cloud CX Architect

Unisys -
Canberra ACT

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Job Details

Full-time
14 hours ago

Qualifications

Management
Incident management
Customer service
Communication skills

Full Job Description

What success looks like in this role:

We're looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services, providing Level 1 and 2 support across Genesys Cloud CX, telephony, call routing, IVRs, user administration, and platform enhancements. Working alongside senior engineers, you'll resolve incidents, support upgrades and changes, maintain service performance, and contribute to the ongoing improvement of critical customer environments

Providing Level 1 and 2 support for Genesys Cloud CX users and services.
Troubleshooting issues across agents, queues, call routing, telephony, user access, and reporting.
Monitoring incidents, alerts, and service requests to ensure timely resolution.
Managing user administration, licensing, permissions, and contact centre configuration.
Supporting platform upgrades, enhancements, testing, and software deployments.
Assisting with IVR and Architect flow maintenance under senior guidance.
Contributing to incident investigations, root cause analysis, and service improvements.
Maintaining technical documentation, procedures, and knowledge articles.
Collaborating with internal teams, stakeholders, vendors, and support partners.
Participating in on-call and after-hours support when required.

You will be successful in this role if you have:

Basic knowledge of Genesys Cloud CX or contact centre technologies.
Understanding of contact centre operations and customer service environments.
Familiarity with telephony, call routing, and queue management concepts.
Experience with incident and service request management.
Strong troubleshooting and problem-solving skills.
Ability to follow documented procedures and technical guidance.
Strong communication and stakeholder engagement skills.
A genuine desire to learn cloud, telephony, and contact centre technologies.

If you're looking to take the next step in your technology career and grow your expertise in Genesys Cloud and contact centre solutions, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

software testing jobs in canberra, act

Junior Genesys Cloud CX Architect

Databricks Application Engineer

Senior System Development Engineer, Core Networking (Relocation support available)

Endpoint Engineering Team Leader

Senior Security Consultant - GRC

TSPV Software Engineer

Senior Cyber Security Governance Analyst

Release Engineer/Release Management

Sr Developer

Integration Engineer

Platform Engineer - NOC Level 2

Senior Test Analyst

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