In-Demand Technical support Jobs in Docklands, Vic

IT Service Desk Team Leader
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Health insurance
- Parental leave
Quick Apply
5d
Service Desk Analyst
Parliament of Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
5d
Service Desk Analyst
Brennan IT —Melbourne VIC
- Weekend availability
- Azure
- Management
- Computer Science
Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Hybrid work
- Management
- Databases
- Analysis skills
IT Support Administrator
Medical iT —Melbourne VIC
- Full-time
- Customer service
- Administrative experience
- Communication skills
Dynamics 365 CE Senior Technical Support Consultant
Fusion5 —Melbourne VIC
- Full-time
- Azure
- AI
- Communication skills
Quick Apply
Information Technology Support Officer
State Emergency Service Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Rotating roster
3d
Information Technology Support Officer
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Analysis skills
- Communication skills
3d
IT Support Engineer – Managed IT Services
Medical iT —Melbourne VIC
- Full-time
- Azure
- Customer service
- Administrative experience
KMD Brands - ANZ Technical Support Specialist
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —South Melbourne VIC
- Full-time
- Management
- Communication skills
- Employee discount
10d
Systems Administrator
Thales —Melbourne VIC
- Full-time
- Hybrid work
- Organisational skills
- Time management
- Profit sharing
- Health insurance
Library Support/ IT Support
Victorian Government —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- Communication skills
11d
IT Operations Specialist
Reece Group —Cremorne VIC
- Full-time
- Customer service
- Communication skills
IT Support Level 2
MacKillop Family Services —Melbourne VIC
- Full-time
- Management
- Software troubleshooting
- Customer service
- Employee assistance program
5d
IT Support Technician
City Cable Australia —Box Hill VIC
- $65,000 - $70,000 a year
- Full-time
- English
- Education
- In-person
Quick Apply
Senior Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- Customer service
- Work from home
- Free food
Quick Apply
IT and online digital services support
EMC Technologies —Melbourne VIC
- Management
- Marketing
- EMR systems
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
Senior IT Support Engineer
Metcash —Port Melbourne VIC
- Full-time
- Customer service
- ERP systems
- Communication skills
- Annual leave
- Parental leave
12d

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IT Service Desk Team Leader

MedHealth -
Melbourne VIC

Quick Apply

Job Details

Full-time
5 days ago

Benefits

Health insurance
Parental leave
Employee assistance program
Employee discount
Salary packaging
Insurance services

Qualifications

Technical support
Analysis skills
IT support
Organisational skills
Leadership
Communication skills

Full Job Description

Company Description

MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

Job Description

At MedHealth, technology plays a critical role in supporting our people and business operations. We're looking for an experienced and customer-focused Service Desk Team Lead to lead our IT Service Desk team and help deliver an exceptional support experience across the organisation.

You'll be responsible for leading a high-performing team, driving service excellence, coaching and developing staff, and ensuring our users receive timely, effective support. This is a fantastic opportunity for a hands-on leader who is passionate about technology, people leadership, and continuous improvement.

If you thrive in a fast-paced environment, enjoy solving complex challenges, and love helping teams reach their full potential, we'd love to hear from you.

What You'll Be Doing

Lead and oversee the daily operations of the IT Service Desk.
Drive exceptional customer service and ensure all calls, incidents, and requests are managed within agreed service levels.
Act as the escalation point for complex technical issues and high-priority incidents.
Coach, mentor, and develop Service Desk team members to maximise performance and career growth.
Deliver engaging training sessions and knowledge-sharing initiatives.
Manage team scheduling and rostering to ensure optimal coverage and service delivery.
Continuously review, improve, and document Service Desk processes and procedures.
Maintain and enhance the Knowledge Base to support efficient issue resolution.
Analyse service trends and identify opportunities to improve user satisfaction and operational performance.
Ensure accurate incident, troubleshooting, and support documentation within the ITSM platform.
Partner with internal technology teams to deliver effective solutions and outcomes.
Support technology projects and business improvement initiatives.
Lead by example with a hands-on approach to customer support when required.
Foster a positive, collaborative, and customer-centric team culture.

Qualifications

We're Looking For Someone Who Has:

Minimum 3 years' experience in a Service Desk, Technical Support, or IT Support environment.
At least 1 year of leadership or team mentoring experience, including managing escalations and high-priority incidents.
Strong experience supporting Microsoft 365 and modern workplace technologies.
Experience creating and maintaining technical documentation, knowledge articles, and process improvements.
Proven experience delivering training, coaching, and support to team members.
A passion for developing people and building high-performing teams.
Strong customer service mindset with a genuine desire to create outstanding user experiences.
Excellent problem-solving, troubleshooting, and conflict resolution skills.
Exceptional organisational skills with the ability to prioritise competing demands in a fast-paced environment.
Strong analytical skills with the ability to identify trends, insights, and improvement opportunities.
Experience working in dynamic, evolving, and high-growth environments.
Excellent written and verbal communication skills with the ability to engage stakeholders at all levels.
Understanding of service performance metrics, reporting, and SLA management.

Additional Information

So why be part of the MedHealth Group?

We offer hybrid working arrangements
Employee discounts for health insurance, gyms, pools and travel club
Novated leasing and salary sacrificing
Paid parental leave
Purchased Leave (up to 4 weeks)
Employee Assistance Program

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.

** We will not be able to support international applicants for this role or accept agency applications.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

Quick Apply

Refine Your Search

technical support jobs in docklands, vic

IT Service Desk Team Leader

Service Desk Analyst

Service Desk Analyst

Manager, Technical Support – ANZ

IT Support Administrator

Dynamics 365 CE Senior Technical Support Consultant

Information Technology Support Officer

Information Technology Support Officer

IT Support Engineer – Managed IT Services

KMD Brands - ANZ Technical Support Specialist

Systems Administrator

Library Support/ IT Support

IT Operations Specialist

IT Support Level 2

IT Support Technician

Senior Service Desk / Onsite Engineer (MSP)

IT and online digital services support

TIM Engineer / Desktop Support Engineer

Help Desk Technician

Senior IT Support Engineer

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