In-Demand Computer engineer Jobs in Perth, Wa

Service Team Lead / Manager
Epic IT —North Perth WA
- Full-time
- Azure
- Leadership
- Communication skills
Quick Apply
Pr. Delivery Consultant AIML, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Perth WA
- Full-time
- Computer Science
- AWS
- Bachelor's degree
4d
Network Security Engineer
Accenture —Perth WA
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Supply and Engineering Data & AI Solution Architect
Accenture —Perth WA
- Full-time
- Azure
- Engineering
- Master's degree
2d
AI Strategy & Solution Architect
Avanade —Perth WA
- Azure
- Management
- Computer Science
3d
Senior Software Engineer - Scientific Applications
DUG Technology (Australia) Pty Ltd —Perth WA
- Full-time
- Software development
- APIs
Quick Apply
Principal Software Engineer
Roborigger —Kings Park WA
- AWS
- Electrical experience
- Bachelor's degree
Solutions Architect
InterWorks —Perth WA
- Remote
- Azure
- Computer Science
- SQL
- Health insurance
- Gym membership
Quick Apply
GIS Supervisor - Perth
AECOM —Perth WA
- Full-time
- Hybrid work
- CAD
- AI
6d
Civil Track Engineer
KBR —Perth WA
- Full-time
- AutoCAD
- Civil engineering
- Bachelor's degree
Senior Process Engineer - Bauxite & Alumina
Worley —Perth WA
- Engineering
- Microsoft Office
- Senior Secondary Certificate of Education
10d
Structural Engineer
McDermott —Perth WA
- Full-time
- Engineering
- Master's degree
- Education
- Wellness program
- Health insurance
Senior Engineer - SCADA
Consolidated Power Projects Australia —West Leederville WA
- Full-time
- In-person
- Work from home
- Parental leave
Quick Apply
Senior Process Engineer - Resources Consulting
Worley —Perth WA
- Engineering
- Microsoft Office
- Senior Secondary Certificate of Education
10d
Infrastructure Professionals
Rider Levett Bucknall —Perth WA
- Computer skills
- Communication skills
Project Engineers/Mechanical Engineers/ Project Manager
Hofmann Engineering Pty Ltd —Bassendean WA
- From $79,499 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
Quick Apply
1h
Mechatronics or Electrical Engineer
Roborigger —Kings Park WA
- AI
Principal Mining Engineer
Fortescue —Perth WA
- Monday to Friday
- Remote
- Microsoft Office
- Finance
- Analysis skills
11d
Principal Engineer
Snowflake —Perth WA
- Full-time
- Azure
- Computer Science
- Engineering
Thermal Customer Engineer - WA
Vertiv —Perth WA
- On call
- Microsoft Office
- Education
- HVAC

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Service Team Lead / Manager

Epic IT -
North Perth WA

Quick Apply

Job Details

Full-time

Qualifications

ITIL Foundation
ITIL Certification
Azure
VoIP
Leadership
Communication skills

Full Job Description

Elevate Your Career with Epic IT: Where Innovation Meets Opportunity

At Epic IT, we don't just fix computers; we build permanent solutions. Since 2006, we've been transforming Perth's IT landscape, recognized as a CRN Fast50 award winner. Our "Epic IT DNA" means accountability, permanence, and industry-leading response times — fast call answer rates, a satisfaction guarantee on every engagement, and a client retention rate we're proud of.

We believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you're not just taking a job – you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.

Looking to lead a team that's reshaping IT solutions in Perth? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful leadership work.

Key Responsibilities

Team Management (BAU)

Own daily rostering and workload balancing across the Service Desk Team
Manage shift coverage to meet our response and resolution SLAs
Drive queue health and dispatch strategy across our PSA platform — real-time visibility into load, bottlenecks, and technician capacity, with the judgment to rebalance before an SLA is at risk, not after
Run regular standups and 1:1s to track workload, blockers, and morale

Mentoring & Development

Lead technical uplift for the Service Desk Team — structured coaching, not just answering questions when asked
Build and track individual development plans and career progression paths toward Level 2/3
Deliver or coordinate internal training sessions on new tools, ticket handling standards, and technical fundamentals
Own onboarding for new Service Desk Team hires

Escalation Point

Act as the primary escalation for challenging client situations — technical dead-ends, frustrated clients, SLA breaches at risk
Use technical grounding across the Microsoft stack, 3CX, and core RMM/PSA tools to unblock engineers stuck on Level 1/2 issues
De-escalate client frustration with calm, direct communication, and drive tickets to genuinely permanent fixes, not band-aids

Process Excellence

Enforce ISO 27001-aligned operational standards, including Clear Desk/Clear Screen policy compliance across the team
Maintain ITIL-aligned workflows for incident, problem, and change handling at the service desk level
Own root-cause analysis on recurring issues and turn it into permanent process or technical fixes — this is the core of the role, not a side task
Report on team performance against SLA and quality metrics to leadership

Client Advocacy

Protect our client retention by spotting service trends before they become complaints
Feed recurring client pain points back to CSMs and leadership with concrete recommendations, not just flags
Represent the service desk's voice in cross-team discussions on client health

About You

Core Requirements

3+ years in an MSP environment, with at least 1-2 years in a team lead, senior engineer, or supervisory capacity
Solid Level 1/2 technical background across the Microsoft stack (M365, Azure), 3CX or similar VoIP platforms, and modern PSA/RMM tooling
Proven ability to build and manage a roster, balance workload, and hit SLA targets under real pressure
A track record of fixing the cause, not just the symptom — you can point to a process or system you changed because you were tired of seeing the same ticket
High emotional intelligence — genuinely calm under pressure, not just able to say so in an interview
Strong written and verbal communication for client-facing escalations

Nice to Have

Experience mentoring engineers from Level 1 to Level 2/3
Exposure to ISO 27001 or similar compliance frameworks in an operational (not just policy) context
Experience managing or working alongside distributed/multi-site teams
ITIL Foundation certification

What We Offer

Compensation & Growth

Competitive salary with clear progression criteria
Company support for personal development that aligns with company goals
Direct mentoring from senior leadership on people management and service operations
Defined career path toward senior service delivery leadership

Work Environment

Hybrid-friendly role, with an expectation of office presence to keep operations running smoothly
Enterprise-grade PSA/RMM tooling and a service desk built for accountability, not chaos
Autonomy to run your team your way, within Epic IT's operational standards

The Team

You'll lead our Service Desk Team, working alongside CSMs, Solutions Architects, and Epic IT's leadership team
Join a culture that values quality work and long-term client relationships over ticket-clearing speed for its own sake

What This Role Isn't

This isn't a senior helpdesk job — you're leading a team, not just working the queue yourself
Not a hands-off management role — you'll be in the trenches on escalations when it counts
Not a "set and forget" roster job — you're actively managing workload and coaching daily
Not for someone who's satisfied identifying what's wrong — this role exists to fix what's wrong, permanently

Quick Apply

Refine Your Search

computer engineer jobs in perth, wa

Service Team Lead / Manager

Pr. Delivery Consultant AIML, AWS Professional Services

Network Security Engineer

Supply and Engineering Data & AI Solution Architect

AI Strategy & Solution Architect

Senior Software Engineer - Scientific Applications

Principal Software Engineer

Solutions Architect

GIS Supervisor - Perth

Civil Track Engineer

Senior Process Engineer - Bauxite & Alumina

Structural Engineer

Senior Engineer - SCADA

Senior Process Engineer - Resources Consulting

Infrastructure Professionals

Project Engineers/Mechanical Engineers/ Project Manager

Mechatronics or Electrical Engineer

Principal Mining Engineer

Principal Engineer

Thermal Customer Engineer - WA

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Elevate Your Career with Epic IT: Where Innovation Meets Opportunity

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About You

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What This Role Isn't

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