The Senior Delivery Manager is accountable for the end-to-end delivery of programs and projects to meet our customer needs and is responsible for customer relationships across their span of control.
The role assists in planning, monitoring, and controlling multiple projects using proven methods and techniques. The role participates in overall project execution and may oversee the work of Project Managers working on various client engagements. The key responsibilities of this role include stakeholder management, managing scope, project delivery, risks, and budgets across multiple/large scale/complex projects.
The role will report to the Country Manager, ANZ (CM-ANZ) and will be responsible for driving the delivery of digital transformation projects. You will work closely with the Brand, Marketing and Communications (BMC) organization and the Architecture Review Board (ARB), manage supporting technology vendors, and lead the successful technology delivery for Niteco.
-
Leading a team of geographically dispersed resources to deliver technology projects on time and within budget
-
Maintaining end-to-end accountability for customer communication, satisfaction and overall delivery excellence within specific service offerings
-
Ability to build digital road maps for our clients, helping them to create a solid path to achieve their digital transformation vision.
-
Work with their teams to determine necessary activities to successfully deliver projects throughout the given service line or function
-
Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with Resource Planners
-
Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
-
Understanding the pipeline of customer demand and work with the Resource Planners to ensure an appropriate supply of resources
-
Responsible for financial management, reporting and optimizing processes
-
Support Senior management in leading improvement activities and ensuring streamlining of existing processes on a regular basis and implement project management best practices
-
Juggling multiple and conflicting priorities in a timely and sensitive way, with full transparency to the CM-ANZ and leadership teams
-
Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization
-
Serve as an escalation point for customer concerns if/when they arise
-
Holding the teams to the highest standards, project discipline and accountability
-
Understand and ensure compliance with Service Level Agreements as agreed with the client
- Proven track record of delivering a collection of projects for a diverse customer base
-
5-10+ years of project delivery and stakeholder management roles in a digital transformation environment
-
Already have a permanent permit to live and work in Australia is a must
-
Demonstrable experience working in an Agile environment with a good understanding of Agile practices and guidelines (Scrum / Kanban)
-
Hands-on experience in using Agile tools such as JIRA, Azure DevOps or similar
-
Hands-on experience with project scheduling tools such as MS Project
-
Experience in managing overseas delivery teams
-
Monitor and maintain project budget
-
Good business acumen and ability to negotiate with business partners and customers
-
Strong customer orientation and able to manage customer expectations
-
Good executive presence
-
Good financial and people leadership skills
-
Initiates, builds and maintains productive customer relationships
-
Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
-
Comfortable working in a matrixed organization with excellent communication and networking skills – able to effectively manage and influence senior leaders as well as a broad range of stakeholder
-
Ability to manage risk, and encourage strategic risk management-based delivery in others to meet expectations
-
Strong collaboration skills to build teams across business boundaries
-
Leadership skills to successfully lead large, diverse and virtual teams. Agile working experience necessary
-
Building trust with senior stakeholders in times of pressure and decision making
Why you will love working here
We care about your career path:
- Organized training and full support in building your career.
- Opportunities to work for international projects in ANZ and SEA.
We care about your contribution:
- Company Management that regularly communicates Company's strategy, development plan and new opportunities to employees.
We care about your satisfaction:
- Competitive base salary with performance-based bonuses.
- Regular team building initiatives.
Our Values:
- Never be afraid to challenge: Whether it's asking questions, speaking up or suggesting a better solution to a customer; your voice matters so let's hear it!
- Own everything you do: Own the work you do and care about the role you play. Always be willing to go the extra mile for your customers and each other
- Question what's possible: Approach every problem with the knowledge it can be solved, it's just a matter of how you get there
- Be willing to change: For the best interests of yourself and the company. Through embracing and supporting each other to change, we grow as a team
