Required Experience / Qualifications
15+ years of experience leading large-scale network, infrastructure, or managed services engagements.
Proven track record managing enterprise transformation programs and managed service delivery environments.
Strong understanding of SD-WAN, SASE, cloud networking, network security, and managed operations.
Experience leading geographically distributed and cross-functional delivery teams.
Demonstrated success managing executive-level client relationships and stakeholder engagement.
Strong commercial management experience, including P&L responsibility, contract management, SLA governance, and risk management.
Experience leading transition and transformation programs from solution design through operational support.
Strong knowledge of ITIL service management principles and operational governance frameworks.
Excellent problem-solving, decision-making, negotiation, and conflict resolution skills.
Exceptional communication and presentation skills with experience presenting to executive and board-level stakeholders.
Preferred Experience / Qualifications
Leadership & Service Management Certifications
Additional Preferred Experience
Experience delivering large-scale managed network and security services within enterprise or government environments.
Understanding of managed security operations, SIEM platforms, threat management, and security frameworks including ISO 27001 and NIST.
Experience supporting SD-WAN and SASE platforms such as Fortinet, Palo Alto Prisma, Netskope, and Cisco SD-WAN.
Experience leading global delivery models across onshore, offshore, and hybrid teams.
Existing Australian security clearance highly regarded.
Experience supporting complex cloud networking environments across AWS, Azure, and Google Cloud Platform.
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