At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Local Division Manager - MOSE
__
Your role and responsibilities
In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.
The work model for the role is: onsite at Eagle Farm, Queensland Traction Workshop.
This role is contributing to the Motion Services Division within the Motion Business Area in Queensland, Australia. Main stakeholders are workshop teams (technical engineers and administrative staff), regional sales teams, key mining, rail/ and industrial customers, and the Australia Motion Services leadership team.
You will be mainly accountable for:
Creating and driving implementation of the service strategy as a member of the management team.
Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
Driving, implementing, reporting, and monitoring of performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence).
Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.
Runs the day-to-day service business to ensure profitable growth and improvement of service productivity.
Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction
Guides, motivates, and develops direct and indirect reports
Build sustainable customer relationships to ensure growth, satisfaction and retention of customers togehter with sales.
You will join a dynamic, passionate, and high-performing team, where you will be able to thrive.
Qualifications for the role
Extensive experience in quality management systems, operational excellence, workforce transformation, and the electrical motors, drives, and industrial services sector.
Over 10 years' experience leading service operations, managing both technical and administrative teams within workshop and manufacturing environments.
Strong commercial acumen with proven expertise in P&L management, operational KPIs, HSE compliance, and modern service delivery platforms.
A passionate people leader committed to customer excellence, continuous improvement, quality outcomes, and team development.
Bachelor's degree or higher in Engineering, Business Management, or a related discipline.
Full Australian working rights.
What's in it for you?
Join ABB Motion Services, the global #1 player in drives, motors and services, where we help customers maximize uptime, extend product lifecycles, and enhance performance through digitalization and innovation. You'll lead a critical state operation in Queensland, driving culture transformation while working for a company that values safety, sustainability, and customer success. This is your opportunity to make a real impact in building an effective, capable, and high-performing organization.
Benefits
We also offer our employees the following benefits:
More about us
ABB Motion Services helps customers around the globe by maximizing uptime, extending product lifecycles, and enhancing the performance and energy efficiency of electrical motion solutions. As part of the Motion Business Area – the global #1 player in drives, motors and services – we enable innovation and success through digitalization by securely connecting and monitoring our customers' motors and drives, increasing operational uptime, and improving efficiency.
We serve a wide range of industries including mining, rail, utilities, oil & gas, water, and manufacturing. Our team makes the difference for our customers and partners every day by keeping their operations running profitably, safely and reliably. With over 140 years of domain expertise and a commitment to operational excellence, we deliver trusted expertise and value-adding solutions that help customers achieve their business goals.
In Australia, Motion Services is experiencing significant growth, recently opening new facilities and expanding our local capabilities to better serve our customers. We're building a culture of excellence, innovation, and customer-centricity, where talented people can thrive and make a real impact.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
