We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.
As the way Australians shop continues to evolve, our Data and AI Team keep Coles at the forefront of modern retail. We combine data, artificial intelligence, and applied engineering to reimagine how our stores, supply chain, and digital channels operate — creating smarter, more connected, and seamless experiences for our customers and team members.
Operating as a centralised development and enablement function within Coles Technology, the team unites product, engineering, and platform capabilities to deliver the intelligence layer of the enterprise. We serve every part of Coles — from computer vision applications that enhance in-store experiences and reduce loss, to forecasting, optimisation, and decision-support solutions that drive efficiency, accuracy, and agility across our supply chain, retail operations, and corporate functions.
The scale and impact of this work are significant. Coles serves millions of customers each week across more than a thousand stores nationwide, and our AI and data capabilities provide the intelligence that underpins how we plan, move, sell, and serve. By combining deep data capability with applied AI and modern engineering, we’re enabling Coles to become a truly AI-enabled enterprise, transforming how we operate and how Australia shops every day.
For this exciting position of a Senior Product Manager within our Data and Artificial Intelligence team, we are seeking an individual to own a portfolio of complex Data and AI products or problem spaces aligned to a specific domain across multiple squads, ensuring business value is realised, generally aligned to strategic, high importance, complex initiatives.
Key responsibilities of this role will include but not be limited to:
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Owns a portfolio of complex Data and AI products or problem spaces aligned to a specific domain across multiple squads, ensuring business value is realised. Generally aligned to strategic, high importance, complex initiatives.
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Defines and drive long-term product vision, roadmap and quarterly objectives aligned to domain strategy, enterprise priorities and measurable business value.
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Manage, mentor, coach and develop a team of Associate Product Managers, both direct and indirect reports, ensuring cohesive management of the full product suite across all product lifecycle stages
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Act as a strategic partner to business and technology stakeholders, influencing priorities, communicating vision, and aligning roadmaps for Data and AI Products. Be able to participate in strategy development sessions with influence.
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Ensure alignment between product features and business value drivers.
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Take ownership of Data and AI products including defining value metrics and monitoring product success.
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Lead in-house multidisciplinary squads to deliver value incrementally, applying agile product management principles such as iterative delivery, continuous feedback loops, and backlog prioritisation (balancing new development, enhancement, stability, tech debt remediation and support needs).
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Proven experience as a Senior Product Manager or equivalent in large scale enterprise setting, with specific experience in developing AI products
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Demonstrated people leadership experience
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Strong domain experience in data science, machine learning concepts and generative AI models. Agentic AI systems experience preferred.
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Familiarity with MLOps, LLMOps and continuous model monitoring frameworks. Familiarity with data platform technologies (e.g. Databricks, Snowflake).
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Understanding of retail data sources as relevant to domain (POS, loyalty, commercial, inventory, supply chain, workforce) and how they can be applied to AI use cases.
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Track record of leading multi-disciplinary squads in an agile product delivery environment.
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Experience using customer insight, data, and commercial outcomes to shape product decisions and prioritisation.
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Involved in defining product success metrics and monitoring product success
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Strong ability to deliver and execute on agreed delivery plans, prioritise development requirements and manage output to critical milestones
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Proven track record of building strong relationships with multiple business stakeholders and teams, with an ability to bridge technical and business perspectives and influence leaders in domain.
Commercial Skills
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Proven years in product management or equivalent role with data and AI related products
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Ability to develop and articulate a long-term vision for one or more proposed technology solutions, balancing a solution and project view with a systems and enterprise view.
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Ability to contextualise a program of work within a broader context, such as analysing second order implications of a possible solution. Ability to identify marketplace opportunities and discover the most appropriate ways and time to capitalise on them.
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Awareness of the competitive landscape of emerging business models reshaping the retail industry, with demonstrated expertise in emerging AI technology, including Agentic and Generative AI, providing the ability to identify opportunities, challenges, and competitive threats from these emerging technologies and how they might impact retail.
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Understanding of with the full Technology Lifecycle, including both software and AI/data science development cycles, with key stages and responsibilities, technologies, vendors, and roles.
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Tertiary qualifications in Business, Technology, Design, or related fields (or equivalent work experience).
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Excellent strategic thinking and commercial acumen, with the ability to connect product delivery to business impact.
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Outstanding communication and storytelling skills, with the ability to inspire and align diverse stakeholders.
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Strong capability in product planning tools and frameworks (e.g. OKRs, JTBD, value stream mapping, road mapping).
In the successful candidate, we’re seeking in our ideal candidate to own technical direction, connect architecture and engineering disciplines, and ensure data solutions are scalable, fit for purpose and aligned to business priorities.
Join a team at the forefront of transforming Customer Experience, with significant business investment and exciting opportunities to grow your skills and career. You'll be supported by a collaborative team, experienced leaders and engaged business stakeholders, while tackling meaningful challenges that make a real impact.
Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.-
Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
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Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
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Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
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Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
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Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
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Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email [email protected]
Job ID: 191509
Employment Type: Full time
