In-Demand Analyst Jobs in Western Australia

Remote Resolution Analyst - Level 2
Ricoh —Eastern Creek WA
- Full-time
- Remote
- Customer service
- Communication skills
- Wellness program
- Parental leave
2h
OT Cybersecurity Analyst
Worley —Perth WA
- Contract
- Hybrid work
- AI
- Communication skills
6d
Senior Analyst, Forensics
BDO —Perth WA
- Full-time
- Microsoft Excel
- Research
- Analysis skills
- Health insurance
- On-the-job training
Data Governance Analyst | Senior Associate
PWC Australia —Perth WA
- Contract
- Writing skills
- Analysis skills
- Organisational skills
- Parental leave
5d
Senior Analyst | Sustainability and Climate - Assurance | Perth
Deloitte —Perth WA
- Analysis skills
- Parental leave
Bilingual Business Analyst
TechBiz Global GmbH —Perth WA
- Full-time
- Remote
- Bilingual
- Spanish
- English
Quick Apply
Project Principal / Senior Analyst - Energy Transition
Wesfarmers Chemicals, Energy and Fertilisers (WesCEF) —Perth WA
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee discount
Application Support Analyst - AWS
Pyramid Global Technologies —Western Australia
- AWS
- Communication skills
Data & AI | Experienced Analyst
Deloitte —Perth WA
- $70,000 - $97,000 a year
- SQL
- Analysis skills
- AI
- Parental leave
Experienced Analyst | CFO Advisory | Perth
Deloitte —Perth WA
- Finance
- Bachelor's degree
- Leadership
- Parental leave
Systems Analyst
Epic IT —North Perth WA
- $85,000 - $90,000 a year
- Full-time
- Epic
- AI
Quick Apply
5d
Data Analytics Visualisation Analyst
Pyramid Global Technologies —Western Australia
Principal Strategy Analyst
Western Power —Perth WA
- Part-time
- Engineering
- Finance
- Business
- Parental leave
- Gym membership
3d
Data Analyst Lead
Pyramid Global Technologies —Perth WA
- SQL
- AWS
- AI
GIS Analyst - Part Time Fixed Term
ATCO Gas Australia —Jandakot WA
- Contract
- AutoCAD
- CAD
- Administrative experience
GIS Analyst - 12 Month Fixed Term
ATCO Gas Australia —Jandakot WA
- Contract
- AutoCAD
- CAD
- Administrative experience
Senior Business Analyst | Business Analyst
Royal Automobile Club of WA —West Perth WA
- Full-time
- Business development
12d
Experienced Analyst | Controls Assurance - Internal Audit | Perth
Deloitte —Perth WA
- Communication skills
- Parental leave
Field Water Quality Analyst
SGS —Perth Airport WA
- Full-time
- Communication skills
- Parental leave
Quick Apply
Experienced Analyst | External Audit | Perth
Deloitte —Perth WA
- Bachelor's degree
- Business
- Accounting
- Parental leave
- Employee discount

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analyst jobs near western australia

Remote Resolution Analyst - Level 2

Ricoh -
Eastern Creek WA

Apply Now

Job Details

Full-time
2 hours ago

Benefits

Wellness program
Parental leave

Qualifications

Customer service
Technical support
Communication skills
Help desk

Full Job Description

Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

Are you a customer-focused technical professional who enjoys solving problems and helping people?

As a Remote Resolution Specialist, you'll provide remote troubleshooting, coordinate service requests, and take ownership of issues to deliver timely and effective resolutions.

You'll also work closely with our service teams to share technical knowledge, improve resolution processes, and ensure we consistently deliver a great customer experience.

Key Responsibilities

Provide remote technical support and troubleshoot customer service issues in line with agreed SLAs and service KPIs.
Assess, prioritise, and coordinate service calls to ensure issues are directed to the right team.
Take ownership of customer issues.
Accurately record service calls, customer interactions, troubleshooting activities, and resolutions in our CRM system.
Communicate clearly and professionally with customers regarding technical issues and service updates.
Escalate complex or unresolved issues to Field Supervisors and Service Managers when required.
Share technical knowledge, faults, and solutions with team members to improve remote resolution rates.
Support daily team coordination and contribute to efficient service delivery.
Build positive relationships with customers and internal stakeholders.
Contribute to continuous improvement initiatives that enhance service quality and customer experience.
Maintain current knowledge of Ricoh products, technology, and solutions.

To be successful in this role:

Experience in technical customer service, IT Help Desk, Service Desk, Remote Support, or a similar role.
Experience providing technical support to customers via phone or remote support tools.
Knowledge of Ricoh products, print technology, software, or digital workplace solutions is highly regarded.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Strong customer service skills with the ability to manage challenging situations professionally.
Excellent attention to detail and accurate documentation skills.
Ability to learn new technologies and systems quickly.
Strong time management and ability to prioritise multiple requests.
A collaborative, reliable, and proactive approach to work.
A growth mindset and genuine interest in developing your technical skills.

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

Paid Parental Leave
Purchased Leave Scheme
Participation in our RedE recognition program
Free income protection cover
Wellness program
Novated leasing

Employment Type

Permanent

Apply Now

Refine Your Search

analyst jobs in western australia

Remote Resolution Analyst - Level 2

OT Cybersecurity Analyst

Senior Analyst, Forensics

Data Governance Analyst | Senior Associate

Senior Analyst | Sustainability and Climate - Assurance | Perth

Bilingual Business Analyst

Project Principal / Senior Analyst - Energy Transition

Application Support Analyst - AWS

Data & AI | Experienced Analyst

Experienced Analyst | CFO Advisory | Perth

Systems Analyst

Data Analytics Visualisation Analyst

Principal Strategy Analyst

Data Analyst Lead

GIS Analyst - Part Time Fixed Term

GIS Analyst - 12 Month Fixed Term

Senior Business Analyst | Business Analyst

Experienced Analyst | Controls Assurance - Internal Audit | Perth

Field Water Quality Analyst

Experienced Analyst | External Audit | Perth

I want to receive the latest job alert for analyst in western australia

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