Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
Our team
This is an excellent leadership opportunity, joining a fantastic team of peers with potential to take your career to new heights! This role is challenging, interesting and integral to the service we provide to our clients via the Endpoint Engineering team. The Endpoint Engineering team is responsible for maintaining the Standard Operating Environment using both traditional and modern toolsets, application packaging and ensuring compliance across our customer environments.
About the Role
This role is available across our offices in Australia: Sydney, Canberra, Melbourne, Adelaide, Perth, Brisbane. As an Endpoint Engineering Team Leader, you will lead a team of Endpoint Engineers and application packagers to ensure best practice support methodology is applied and customer outcomes delivered driving high levels of customer satisfaction. Due to the nature of Federal Government clients, Australian Citizenship and ability to obtain NV1 is required as part of the process. After hours and weekend work may be required as well as onsite and remote work.
What you’ll do
As an Endpoint Engineering Team Leader, you will be responsible for, but not limited to, the following:
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Estimating, scheduling and ensuring that all resource planning requirements are sufficient to provide the required levels of availability and support.
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Managing performance and culture of a high-performance team
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Managing team workload and priorities to achieve SLAs
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Managing customer expectations by overseeing the support model.
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Providing technical mentoring and guidance to less experienced members of the team.
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Determining how to use resources to meet service level agreements and support objectives.
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Remedying complex problems and provide technical consultation in line with the established support model.
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Planning systems capabilities and resources to fulfil user requirements.
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Mentoring other engineers in the team to uplift skills.
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Monitoring performance system performance for all corporate platforms.
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Managing the Installation, testing and maintaining system hardware and software.
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Providing guidance and advice within the latitude of established company policies in order to meet schedules and resolve technical problems.
What you’ll bring
We are looking for someone with extensive IT industry experience and 3 years plus in an Endpoint Engineering management role. You are passionate about your work, proactive, client-focused and believes in customer service as a point of differentiation in a service offering. You can work both independently on competing priorities and as part of a team.
Mandatory Experience:
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Experience in leading and managing a large high performing endpoint engineering and SOE management Team
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2+ years of related experience working for a Managed Service Provider
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Experience with ITIL framework and ITSM platforms for managing tickets
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Advanced end-user management skills alongside modern and traditional SOE methodologies
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Advance Experience in project management principles
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Advanced experience in Azure Virtual Desktop, Windows 365 Cloud PC, Intune and SCCM (MECM)
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Experience in Active Directory Group Policy Management
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Strong PowerShell scripting skills
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Strong analytical, problem-solving and communication skills
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Experience in managing customer facing environment
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Proven ability to build customer relationships and deliver solutions in line with organizational goals
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
If you would like to know more and this sounds like you. Please apply online today!
