In-Demand Incident manager Jobs in Harman, Act

Senior Client Delivery Executive
Unisys —Canberra ACT
- Communication skills
Asset Manager
Neoen —Canberra ACT
- Engineering
- Maintenance
- Microsoft Office
7d
Store Manager - Dan Murphy's Canberra Region
Dan Murphy's —Majura ACT
- From $88,000 a year
- Full-time
- Sales
- Employee assistance program
Quick Apply
11d
Store Manager - Dan Murphy's Canberra Region
Endeavour Group —Majura ACT
- From $88,000 a year
- Full-time
- Sales
- Employee assistance program
11d
Data Center Technician (DCT) Manager
Microsoft —Canberra ACT
- Weekend availability
- Computer science
- Azure
- Computer Science
Product Manager
Accenture —Canberra ACT
- Full-time
- Analysis skills
- Product management
- Agile
- Parental leave
Clinical Provider (Canberra, Australia)
Intellect —Canberra ACT
- Contract
- Remote
- Private practice
- Master's degree
- Bachelor's degree
- Employee assistance program
Quick Apply
IT/OT Technical Expert
Neoen —Canberra ACT
- Azure
- English
- Leadership
Configuration Manager
Leidos —Canberra ACT
- Full-time
- Management
- Communication skills
- Annual leave
5d
eSafety - Cyber Security Analyst, APS 6
Australian Communications and Media Authority —Canberra ACT
- Full-time
- Communication skills
3d
Quality Manager (HSEQ)
Benmax —Canberra ACT
- Full-time
- Management
- Microsoft Office
- Construction experience
IT Security Manager
Downer Group —Canberra ACT
- Communication skills
Network and Security Operations Engineer - Federal Government
Verizon —Lyneham ACT
- Weekend availability
- Azure
- Management
- Computer Science
- Work from home
12d
Level 3 Engineer
Cubic Corporation —Canberra ACT
- Full-time
- Doctoral degree
- Master's degree
- Bachelor's degree
7d
Cyber Security - Information Security Manager
Fujitsu —Barton ACT
- Azure
- Business development
- Analysis skills
3d
Lead Application Developer
Fujitsu —Barton ACT
- Azure
- Management
- DevOps
Urgent Care Nurse Manager | Queanbeyan | Full Time
For Health Group —Queanbeyan NSW
- Weekend availability
- Management
- Supervising experience
- Leadership
- Health insurance
- Employee assistance program
Engineering Manager
Karbon —Canberra ACT
- Management
- Computer Science
- No degree
- Annual leave
- Parental leave
Quick Apply
12d
Stewarding Supervisor-National Convention Centre Canberra
Crowne Plaza Hotels & Resorts —Canberra ACT
- Food service experience
- Communication skills
- Kitchen experience
- Parental leave
Security Delivery Architect
Unisys —Canberra ACT
- Full-time
- Computer Science
- Presentation skills
- Bachelor's degree

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Senior Client Delivery Executive

Unisys -
Canberra ACT

Apply Now

Job Details

Qualifications

IT service management
Communication skills

Full Job Description

What success looks like in this role:

Client Delivery Executive – Government

Location: Canberra – Client Site

Role Summary

The Client Delivery Executive is responsible for the day‑to‑day delivery, governance, and financial performance of managed services for a government client, with a primary focus on Service Desk operations . Working closely with the Client Executive, delivery teams, and service line leadership, this role ensures services are delivered in line with contractual commitments, service levels, governance requirements, and financial targets.

The role combines operational leadership, account governance, and P&L discipline , with clear accountability for Service Desk performance, margin protection, and continuous improvement.

Key Responsibilities

Service Delivery Ownership
Manage day‑to‑day service delivery across the account, acting as the primary operational contact for the client and internal teams.
Service Desk Leadership & Oversight
Provide direct oversight of Service Desk performance, working closely with the Service Desk Lead to manage SLAs, incident and request trends, backlog health, workforce effectiveness, and customer satisfaction.
Account Governance & Controls
Support account‑level governance forums, ensuring service performance, risks, issues, and actions are tracked, reported, and managed in line with contractual and internal governance requirements.
Delivery & Service Line Coordination
Coordinate with delivery managers and service line leads to ensure services are executed consistently, responsibilities are clear, and delivery activities are not duplicated across teams or business units.
P&L & Cost Control
Support management of account financial performance, including cost control, margin protection, and visibility of key cost drivers—particularly within Service Desk operations. Identify and escalate risks to margin and support corrective actions.
Operational Performance Management
Monitor service metrics, risks, and issues, ensuring corrective actions are identified, tracked, and driven to closure.
Continuous Improvement
Identify and deliver service improvement initiatives, particularly within the Service Desk, to improve stability, efficiency, user experience, and cost effectiveness.
Client Communication & Reporting
Provide clear, regular operational updates to the client, including service performance reporting, issues, risks, and improvement actions.
Ad Hoc Demand & Workflow Management
Manage intake, prioritization, and scheduling of ad hoc requests and changes, ensuring delivery and financial impacts are understood and controlled.

You will be successful in this role if you have:

Security Clearance: NV2
Experience managing Service Desk or IT service delivery in a managed services or government environment
Strong understanding of ITSM processes, Service Desk operations, and service performance reporting
Experience supporting account governance and financial performance (cost, margin, and risk)
Ability to work effectively with service line leads and delivery teams in a matrix environment
Clear communication skills and a practical, outcomes‑focused mindset

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

incident manager jobs in harman, act

Senior Client Delivery Executive

Asset Manager

Store Manager - Dan Murphy's Canberra Region

Store Manager - Dan Murphy's Canberra Region

Data Center Technician (DCT) Manager

Product Manager

Clinical Provider (Canberra, Australia)

IT/OT Technical Expert

Configuration Manager

eSafety - Cyber Security Analyst, APS 6

Quality Manager (HSEQ)

IT Security Manager

Network and Security Operations Engineer - Federal Government

Level 3 Engineer

Cyber Security - Information Security Manager

Lead Application Developer

Urgent Care Nurse Manager | Queanbeyan | Full Time

Engineering Manager

Stewarding Supervisor-National Convention Centre Canberra

Security Delivery Architect

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