In-Demand Incident manager Jobs in Australian Capital Territory

ITSM Specialist - Major Incident Manager
NEC Corporation —Majura ACT
- Management
- Communication skills
- Health insurance
- Parental leave
Asset Manager
Neoen —Canberra ACT
- Engineering
- Maintenance
- Microsoft Office
6d
Stewarding Supervisor-National Convention Centre Canberra
Crowne Plaza Hotels & Resorts —Canberra ACT
- Food service experience
- Communication skills
- Kitchen experience
- Parental leave
PMO Analyst - 6 month Max tenure contract
Leidos —Canberra ACT
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quality Manager (HSEQ)
Benmax —Canberra ACT
- Full-time
- Management
- Microsoft Office
- Construction experience
Technical Project Manager - 12 month Max tenure contract
Leidos —Canberra ACT
- Full-time
- Budgeting
- Communication skills
- Annual leave
Geospatial Platform Engineer | 12-month Fixed Term Contract
Leidos —Canberra ACT
- Full-time
- Databases
- Scripting
- Leadership
- Annual leave
Configuration Manager
Leidos —Canberra ACT
- Full-time
- Management
- Communication skills
- Annual leave
4d
IT/OT Technical Expert
Neoen —Canberra ACT
- Azure
- English
- Leadership
Store Manager - Dan Murphy's Canberra Region
Dan Murphy's —Majura ACT
- From $88,000 a year
- Full-time
- Sales
- Employee assistance program
Quick Apply
10d
Store Manager - Dan Murphy's Canberra Region
Endeavour Group —Majura ACT
- From $88,000 a year
- Full-time
- Sales
- Employee assistance program
10d
Lead Application Developer
Fujitsu —Barton ACT
- Azure
- Management
- DevOps
Expression of Interest - Software Engineers/Developers - TSPV
Leidos —Canberra ACT
- Full-time
- Computer Science
- Bachelor's degree
- Business
- Annual leave
Engineering Manager
Karbon —Canberra ACT
- Management
- Computer Science
- No degree
- Annual leave
- Parental leave
Quick Apply
11d
eSafety - Cyber Security Analyst, APS 6
Australian Communications and Media Authority —Canberra ACT
- Full-time
- Communication skills
3d
Level 3 Engineer
Cubic Corporation —Canberra ACT
- Full-time
- Doctoral degree
- Master's degree
- Bachelor's degree
6d
Data Center Technician (DCT) Manager
Microsoft —Canberra ACT
- Weekend availability
- Computer science
- Azure
- Computer Science
Lead Architect - 12 months
Leidos —Canberra ACT
- Full-time
- Leadership
- Annual leave
Cyber Security - Information Security Manager
Fujitsu —Barton ACT
- Azure
- Business development
- Analysis skills
2d
Security Delivery Architect
Unisys —Canberra ACT
- Full-time
- Computer Science
- Presentation skills
- Bachelor's degree

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ITSM Specialist - Major Incident Manager

NEC Corporation
Majura ACT

Apply Now

Job Details

Benefits

Health insurance
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging
Insurance services

Qualifications

ITIL Certification
Management
Incident management
IT service management
ITIL
Communication skills

Full Job Description

Join NEC and lead the response to critical incidents while driving ITIL best practices across Incident, Problem, Change, Knowledge, and Service Management processes. You'll work closely with customers, operational teams, and leadership to minimise business impact, improve service performance, and deliver continual service improvement.

You will act as the central coordination point during Priority 1 and Priority 2 incidents, ensuring rapid restoration of services, clear stakeholder communications, and effective post-incident review outcomes. Representing the service integrator for internal and external service providers in a complex, multi-vendor environment, you'll drive service reliability, risk reduction, and continual service improvement initiatives aligned to ITIL frameworks.

Key Responsibilities

Lead Priority 1 & 2 Major Incident response and stakeholder communications.
Coordinate cross-provider incident activities and escalations.
Ensure clear interfaces between incident and other practices.
Facilitate Post Incident Reviews (PIRs) between one or more providers.
Provide end-to-end visibility of practice performance, risks and trends.
Identify and implement continual service improvement initiatives.

About you

You’ll be a highly organised and analytical ITSM professional who thrives in a fast paced, operational environment.

To Be Successful You'll Bring

NV1 or Baseline Clearance
3-5+ years' experience in Major Incident Management, Service Operations, or a related IT Service Management role
Experience responding to high-impact incidents within a rostered 24x7 major incident team
Excellent stakeholder engagement and communication skills

Desirable Qualifications

Relevant tertiary qualification
ITIL and SIAM certification (Foundation or higher preferred)

Why NEC?

At NEC, we help organisations deliver technology solutions that improve lives and create a brighter future. You'll join a collaborative team that values innovation, continuous improvement, and service excellence while supporting critical customer environments.

What’s In It for You?

Bonus & wellness days (after 6 months)
14 weeks paid parental leave
Up to 4 paid volunteer days per year
Discounts on health insurance, travel, entertainment & more
Salary sacrificing options (car leasing, super, etc.)
Employee Assistance Program – free, confidential support for you & your family

Ready to make an Impact?

Update your resume and show us how your applications experience aligns with this role. Tell us why you're the right fit. We want to see your expertise in action to give your application full consideration.

Apply today and let’s Orchestrating a Brighter World together!

Apply Now

Refine Your Search

incident manager jobs in australian capital territory

ITSM Specialist - Major Incident Manager

Asset Manager

Stewarding Supervisor-National Convention Centre Canberra

PMO Analyst - 6 month Max tenure contract

Quality Manager (HSEQ)

Technical Project Manager - 12 month Max tenure contract

Geospatial Platform Engineer | 12-month Fixed Term Contract

Configuration Manager

IT/OT Technical Expert

Store Manager - Dan Murphy's Canberra Region

Store Manager - Dan Murphy's Canberra Region

Lead Application Developer

Expression of Interest - Software Engineers/Developers - TSPV

Engineering Manager

eSafety - Cyber Security Analyst, APS 6

Level 3 Engineer

Data Center Technician (DCT) Manager

Lead Architect - 12 months

Cyber Security - Information Security Manager

Security Delivery Architect

I want to receive the latest job alert for incident manager in australian capital territory

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