JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About the role:
As the Senior Facilities Manager for JLL new client account across Australia and New Zealand, you will lead the delivery of exceptional facilities management services that enable the clients business success. You will manage a national team which includes Facilities Coordinators and Workplace Ambassadors.
You will drive operational excellence across managed properties, lead vendor partnerships, manage site budgets, and create workplace environments that enhance productivity and occupant satisfaction.
This role requires a strategic leader who can balance client relationship management with hands-on operational execution, demonstrating strong business acumen alongside practical facilities expertise.
You will be the primary operational lead ensuring safe, efficient, well-maintained environments while implementing continuous improvement initiatives that deliver measurable value to our client.
Duties & responsibilities
Build and maintain strategic client relationships with stakeholders through proactive communication, regular business reviews, and consultative problem-solving while serving as primary escalation point for service issues
Manage site operating budgets, financial processes (PO management, invoice approval, cost tracking), forecasting, and capital planning to meet financial targets and identify cost optimization opportunities
Lead day-to-day facilities operations including vendor management, preventive/reactive maintenance programs, procurement processes, and workplace services (moves/adds/changes, space planning)
Implement and monitor service level agreements, track performance metrics, and drive continuous improvement initiatives while ensuring sites remain safe, clean, and professionally maintained
Lead health, safety, and environmental programs ensuring full regulatory compliance, conduct safety audits, manage incident reporting, and oversee emergency preparedness and business continuity planning
Ensure compliance with building codes, WHS legislation, industry regulations, and manage contractor inductions, safety briefings, and permit-to-work processes
Lead, develop, and performance-manage direct reports, fostering a service-oriented culture focused on customer satisfaction while coordinating cross-functional collaboration and resource allocation
Oversee building systems operations (HVAC, electrical, plumbing, life safety) through appropriate maintenance oversight and coordinate 24/7 emergency response capability
Identify and implement continuous improvement initiatives leveraging data analytics, new technologies, and best practices to enhance service delivery, reduce costs, and improve sustainability performance
Maintain accurate documentation and recordkeeping systems, oversee office services and supplies, coordinate occupant onboarding, and manage facilities communications and announcements
What we are looking for:
5+ years progressive experience in facilities management, property management, corporate services, or related operational leadership roles
Demonstrated success managing operating budgets and delivering financial performance
Proven track record leading vendor relationships and holding service providers accountable
Strong understanding of facilities operations including maintenance, cleaning, security, and workplace services
Experience managing health, safety, and compliance requirements in commercial environments
Knowledge of Australian WHS legislation and workplace regulatory requirements
Honest, trustworthy, open to new ideas, challenges status quo
Technical knowledge of building systems (HVAC, BMS, fire protection, mechanical/electrical systems)
Relevant professional certifications (FMA, CPP, or similar industry qualifications)
Experience managing facilities for technology, corporate, or multinational clients
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
Apply today, quoting job reference number LMREQ493842
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
