In-Demand Call center representative Jobs in Parramatta, Nsw

Customer Service Representative
Eaton —Mascot NSW
- CRM software
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Technical Customer Experience Manager - Clover
Fiserv —Sydney NSW
- Full-time
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Customer Success Specialist/ Service Sales Representative
ROHDE & SCHWARZ GmbH & Co. KG —North Ryde NSW
- Sales
Senior Customer Service Representative
Eaton —Mascot NSW
- Hybrid work
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- Microsoft Office
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Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
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Barista/Customer Service Representative
Cubes.Co —Sydney NSW
- Full-time
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CSR Engineers, Rail & Metro
SMEC —Sydney NSW
- Management
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- Construction experience
- Parental leave
Service Technicians
Otis —Sydney NSW
- Full-time
- Microsoft Word
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Associate Engineer (CSR) - Rail & Metro
SMEC —Sydney NSW
- Full-time
- Construction experience
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Service Technician
Otis —Mascot NSW
- Full-time
- Communication skills
Shift Technician
CBRE —Sydney NSW
- 12 hour shift

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Customer Service Representative

Eaton -
Mascot NSW

Apply Now

Job Details

Benefits

Paid volunteer leave
On-site parking

Qualifications

CRM software
Sales
Customer service
SAP
Salesforce
Logistics
Time management

Full Job Description

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. Our Power Distribution, LV and CPC division offers power management solutions predominantly in renewable, mining, industrial, utility, commercial, data centres, mission critical infrastructure, residential, construction, transport networks and healthcare segments. Our custom engineered products and services are designed with a mission of achieving unparalleled safety while helping our customers on their mission to reduce their consumption and enter the carbon neutral world.

We are looking for a Customer Service Representative to provide critical customer support in the execution of customer enquiries and sales order requests via phone, email and digital channels. The successful candidate with manage high volume and complex enquiries and ensure accuracy and efficiency is delivered.

Working in a technical and challenging environment this role requires good internal stakeholder management skills to get the right outcome for our customers and the business.

What you’ll do:

Supporting optimal order management via phone & emails including but not limited to Purchase Orders, Pricing and Availability, Order ETA's, Debits, Credits and Warrantees.
Work directly and collaboratively with product, accounts, sales, and supply teams to ensure requests are supported and resolved efficiently and to quality.
Proactively managing customer orders to provide On Time Deliveries and where not possible proactively engaging customers to provide optimal customer experience.
Work in a team environment to achieve all customer service SLA's and support the sales team in achieving revenue goals.
Adopting a continuous improvement mindset and support key change initiatives.
Responsible for collecting operational performance data (including electronically) and undertaking approved corrective actions.

Qualifications:

Minimum of 2 years sales or product coordination, customer service, logistics or support experience in a technical environment
Proficiency in the use of ERP and CRM solutions (preferably SAP and Salesforce).
Excellent stakeholder management skills.
Time management skills and ability to work independently.
Strong customer service ethos and great attention to detail

What We Offer:

On-site parking
Competitive salary with access to bonus scheme
Inclusive working environment
Volunteer days

We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.

If this sounds like you, please send through your application. We look forward to hearing from you!

Apply Now

Refine Your Search

call center representative jobs in parramatta, nsw

Customer Service Representative

Technical Customer Experience Manager - Clover

Customer Success Specialist/ Service Sales Representative

Senior Customer Service Representative

Demand Generation Sales Leader, Growth team

Barista/Customer Service Representative

CSR Engineers, Rail & Metro

Service Technicians

Associate Engineer (CSR) - Rail & Metro

Service Technician

Shift Technician

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