Overview:
As a Level 2 IT Support Engineer at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective. We will empower, support, and enable you to take real responsibility in your role so that you can take charge of your career progression with us. For us lasting trusted relationships are everything, both with our teams and our clients.
As a Level 2 IT Support Engineer, you will be instrumental in the provision of support to our end users in the APAC region, and occasionally, to users across the globe. Your initiative, and ability to manage and effectively prioritise simultaneous asks will be crucial. From addressing operational tickets and preparing laptops, to large-scale, strategic projects across the department - this is the ideal role for a dynamic candidate that excels at the effective prioritisation and management of simultaneous asks, and can work off their own initiative while still being an active contributor to our close-knit team.
The Opportunity:
In this role you will:
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Collaborate with a team of IT Engineers while fostering a customer centric IT Support culture with the mindset of embracing a great place to work attitude.
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Handle issues and challenges that have been escalated from Level 1 support.
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Promptly escalate complex technical problems to 3rd level support as needed.
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Prepare laptops using scripts, imaging solutions, InTune, Autopilot and documentation provided by the company.
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Deliver second-level support for desktop, applications, mobile platforms and network issues to users in multiple locations.
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Support the rollout of Desktop OS and applications, including testing and documentation.
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Contribute to IT and business projects.
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Efficiently sort, manage, and address technical support requests through our Service Now Helpdesk system.
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Collaborate in the seamless onboarding of new hires via our well-established process, by setting them up with the necessary technology for success.
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Assist the broader business with ad-hoc requests related to data security and ICT policies.
We would love to hear from you if you:
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Have at least 2 years hands-on experience in a similar role, with relevant industry certifications being advantageous
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Are detail-oriented, with strong organisational, time management and prioritisation capabilities.
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Have a passion for fostering authentic, strong relationships within the team and our end users, characterised by a shared purpose, pursuit of operational excellence, and a genuine sense of fun.
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Are experienced with Microsoft Desktop OS, and knowledge of iOS and Android OS.
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Are familiar with application installation and configuration for a variety of products, including but not limited to: the Office 365 product set, Adobe Products, Autodesk, Bluebeam, CostX, and Ninja.
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Have operational understanding of Microsoft Azure/Office365 and PowerShell is a benefit, as well as group policy fundamentals.
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Have experience with VMWARE and VSphere operations is a benefit.
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Are exceptional at troubleshooting and a commited to delivering excellent service to our colleagues, through consistent process improvements.
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Are fluent in English, both written and verbal.
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Are eager to learn new technologies and stay up-to-date with cutting-edge industry trends
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Have strong organizational and time management skills, with the ability to prioritize tasks and work effectively under pressure.
- Love a dynamic environment with the opportunity to manage your own priorities and deadlines.
- Thrive on building strong relationships with your team and clients through a shared purpose and sense of openness and fun.
All interviews are conducted either in person or virtually with video required.
About us:
Linesight is a highly successful global project and cost management consultancy that keeps clients coming back. And for that we have our people to thank. You see we’re not like the others. We’re different. Unique. It’s our fresh thinking and focus on what matters that has led to our evolving. We are on a journey working in some of the most exciting innovative sectors with some of the world’s most prestigious companies delivering major projects that deliver a more sustainable built environment. We have an open culture and a flat structure where you can expect to be treated with genuine care, respect, and empathy. With Linesight, you can truly discover the power of team!
Diversity, inclusion and accessibility
Linesight is committed to transparent, equal opportunity employment practices. We are building a diverse and inclusive organisation, accessible to all, based on having a safe culture which enables all our people to be their true selves. We are a people business, and we understand that the more inclusive we are, the happier our people and better our work will be. We will ensure that individuals with disability are provided reasonable accommodation to participate in the application or recruitment process and are accommodated in the workplace. If you require assistance or accommodation of any kind, please mention this in your application, we would love to hear from you!
