Executive Level 1
$122,620 - $139,850 + 15.4% superannuation
Adelaide – SA, Brisbane – QLD, Canberra – ACT, Darwin – NT, Hobart – TAS, Melbourne – VIC, Perth – WA, Sydney (Parramatta) - NSW
About the Aged Care Quality and Safety Commission:
The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.
We protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. This includes managing complaints and feedback about the care older people receive.
We help build confidence and trust in aged care, by promoting best practice and a culture of safety and quality in the sector. We register providers and hold them to account if they don’t meet expected standards of care.
We work with providers, workers, older people, their families, and supporters to make sure they understand and uphold older people’s rights.
We have a variety of interesting job opportunities in capital cities around Australia.
About the Team:
The Provider Registrations team play a critical role in delivering the Commission’s responsibilities under the new aged care regulatory model, which commences with the Aged Care Act 2024 by ensuring only suitable entities are registered to deliver aged care services in Australia. They manage the entire registration lifecycle, including new applications initial registrations, renewals, registration variation, provider-initiated suspension and revocation, service changes, and oversee the approval of residential care homes.
Through a risk-based, evidence-informed approach, the team upholds public confidence, protects older Australians, and promotes high standards across the sector in line with the Commission’s Regulatory Strategy.
About the Role
The Assistant Director supports the Director in leading the national provider registration function, overseeing application assessment and recommendation activities across the registration lifecycle, including initial registration, renewals, variations, provider-initiated suspension and revocation of registration, and approval of residential care homes under the Aged Care Act 2024. The role provides operational leadership and technical guidance to support consistent, evidence based and risk informed regulatory outcomes.
Position Duties:
- Provide leadership and coaching to Registrar staff, ensuring high quality assessment activities, effective workload management and a collaborative, improvement focused team culture.
- Apply and interpret legislation within a regulatory framework to support evidence based assessments and ensure compliance with the Aged Care Act 2024 and related policy settings.
- Exercise sound judgement in complex assessments by reviewing and endorsing recommendations, ensuring decisions are evidence based, defensible and aligned with the Aged Care Act 2024 and regulatory obligations.
- Identify and manage regulatory and operational risks by assessing risk indicators, escalating matters for compliance or audit action where appropriate and supporting the implementation of risk based assessment approaches.
- Oversee the preparation of high quality documentation including statements of reasons, regulatory notices, referrals and recommendations, ensuring accuracy, clarity and adherence to legislative and procedural requirements.
- Contribute to the development and implementation of procedures and guidance to support consistent assessment practices, quality assurance and continuous improvement across the registration function.
- Build and maintain effective internal and external stakeholder relationships using clear communication to support understanding of obligations and regulatory expectations.
- Support strategic and operational planning by identifying emerging issues, contributing to policy and process improvements and aligning team activities with organisational priorities.
- Prepare reports, briefings and advice that inform senior management decision making, operational performance monitoring and regulatory alignment.
- Contribute to procurement and contract management activities as required, ensuring adherence to governance and financial management frameworks.
- Oversee the collection, triage and coordination of provider applications, enabling efficient assessment, decision-making and progression of registration activities.
Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:
- Demonstrated ability to lead and develop high performing teams to coach, mentor and support staff, build capability and foster a collaborative culture that delivers high quality regulatory outcomes.
- Highly developed ability to interpret and apply legislation to understand and apply complex statutory and policy requirements within a regulatory framework, ensuring assessments and recommendations comply with the Aged Care Act 2024.
- Highly developed analytical and evidence-based decision making skills to assess complex information, identify risks and make well-reasoned, defensible recommendations that support organisational and regulatory priorities.
- Proven ability to manage operational workflows and resources to oversee workloads, monitor progress, maintain accurate records and use internal systems to ensure timely and efficient delivery of assessment activities.
- Highly developed communication and stakeholder engagement skills to convey complex regulatory information clearly and build productive relationships with internal and external stakeholders that support compliance and cooperation.
- Demonstrated ability to develop and implement procedures and guidance to contribute to the design, refinement and application of operational policies, standard operating procedures and regulatory processes that enhance consistency and efficiency.
- Demonstrated expertise in risk identification and quality assurance to identify and escalate risks, support appropriate compliance pathways and ensure quality and accuracy across assessments, documentation and recommendations.
- Demonstrated commitment to continuous learning and capability development to maintain up to date knowledge of aged care reforms and regulatory changes and to foster a learning culture that supports team capability and professional growth.
Position Notes:
Salary offered will be between $122,620 to $139,850 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600 words, including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by Sunday 5th July, 11:30PM AEST.
Follow our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.
Please contact our recruitment team on (02) 9633 3262 or
[email protected] for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Kate Esser and Donna Lester by emailing
[email protected] and
[email protected] with Position title in the subject line.
Diversity and Inclusion:
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position. For more information, visit https://www.apsc.gov.au/recruitability.
We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please email
[email protected] if you need any adjustments made.
Further information:
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