JOB DESCRIPTION
As an Application Support Engineer in the Securities Services technology group at JPMorganChase, you will take on a pivotal business-focused technology support/SRE role. Your main responsibilities include providing application support for various Securities Services products across Asia Pacific and worldwide. This role presents a real opportunity for professional advancement in a rapidly growing sector. You will act as the primary technology liaison for business and operations teams in Manila and throughout Asia Pacific, delivering business-oriented technology support and managing production incidents through to resolution.
Job responsibilities
Required Qualifications, Skills, and Experience
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Bachelor's degree in Engineering, Computer Science, or Information Technology.
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Over 10 years of experience in application support and production management.
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Strong database expertise, including SQL for data investigations.
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Proven experience in Production Support and SRE, with a solid understanding of SRE protocols and methodologies.
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Support management skills, including designing and using monitoring dashboards, generating service KPIs, reporting on stability and performance, and monitoring logs/message buses.
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Experience in technology disaster recovery planning and execution.
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Demonstrated ability to lead Incident and Problem Management calls for business-critical outages, conduct post-incident analysis, and implement preventive measures.
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Excellent analytical and problem-solving abilities.
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Capable of driving issue resolution across multiple support teams.
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Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows with strong validation habits and awareness of data sensitivity.
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Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and ensuring outcomes align to operational, security, and auditability expectations.
Technical Experience and Skills
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Operating Systems: Unix, Windows.
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Kubernetes for container orchestration.
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Scripting languages: Perl, Python, Linux/UNIX shell.
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Databases: Oracle, MS-SQL, PostgreSQL, Cassandra.
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Telemetry and application performance monitoring tools: Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos.
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Schedulers: Control-M, Autosys.
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Experience with cloud platforms (AWS, Google Cloud) is advantageous.
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Familiarity with Splunk for log analysis and monitoring.
Preferred qualifications, capabilities, and skills
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ITIL v4 certification is a plus.
AWS experience and certification, including familiarity with core AWS services (EC2, S3, EKS, RDS, Cloudwatch), is desirable.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
