Drive high‑impact improvements across core clinical systems
Be the expert behind seamless patient administration
Shape digital health outcomes for NSW communities
We’re seeking an experienced IPM PAS Application Specialist who brings strong knowledge of Inpatient ADT and Waitlist workflows to support our evolving IPM environment in this full time, 2 year temporary role. This dedicated specialist will deliver essential system expertise and help drive excellence in patient administration services support across the IPM PAS platform.
Employment Type: Temporary Full Time (up to 2 years)
Position Classification: Senior Analyst
Remuneration: $59.60 - $69.13 per hour
Hours Per Week: 38 (Job Share may be considered for part time hours)
Location: DHS Cumberland Hospital + Remote working (two days from home currently)
Where you'll be working
Join a dedicated digital health team that plays a pivotal role in supporting patient flow, clinical efficiencies and data quality across NSW Health. You’ll work in a collaborative, supportive environment that values innovation, continuous learning and user‑focused system improvement.
You will enjoy:
A culture committed to better patient outcomes through technology
Supportive leaders and colleagues who value knowledge‑sharing
Opportunities to contribute to statewide digital health enhancements
Exposure to enterprise‑level clinical and administrative systems
A dynamic environment where your expertise genuinely impacts care delivery
What you'll be doing
In this role, you will ensure NSW Health’s Patient Administration System (iPM) remains reliable, secure and optimised for frontline clinical services. You’ll drive system improvements, resolve issues, and provide expert guidance that helps clinicians and administrators deliver high‑quality care.
Your key contributions will include:
Managing system performance and availability through upgrades, releases, and proactive maintenance
Providing advanced support across PAS modules, including ADT, Inpatient, Theatre and Waitlist
Investigating and resolving application issues, including backend fixes and data corrections
Enhancing reporting, extracts and data quality through close engagement with NSW Health stakeholders
Supporting enhancements, testing cycles, documentation and training to improve user experience
Ready to make a meaningful impact?
At NSW Health, you’ll help create a better health system for everyone. If you’re passionate about digital health, continuous improvement and delivering exceptional customer service, we encourage you to apply and join a workplace that cares, grows and achieves together.
How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.
Essential Criteria:
Selection Criteria:
Qualifications and Experience- Relevant tertiary qualifications and/or demonstrated experience supporting Patient Administration Systems (PAS), PAS/IPM modules such as ADT, Waitlist, Theatres, Templates, and Reference Values.
PAS Domain and Workflow - Demonstrated understanding of patient administration workflows and systems, including admissions, discharge, transfer (ADT), operating theatres flows, waiting lists, and related clinical and administrative processes. Ability to assess, interpret and communicate workflow changes effectively.
Application Support and Build - Proven experience in PAS application support, including system configuration, build design, training delivery, and documentation (including ADT, Waiting Lists, Theatre workflow, Templates, Reference Values). Experience in functional, UAT, and integration testing, with understanding of HL7 messaging standards. iPM experience is beneficial.
Analytical and Problem-Solving - Highly developed analytical and problem-solving skills, with strong planning, time management, and organisational abilities to meet project and operational deliverables.
Teamwork and Collaboration- Ability to work both independently and collaboratively in a multidisciplinary team environment. Demonstrated initiative, adaptability, and a proactive approach to problem-solving and service delivery.
Stakeholder Engagement and Support Experience- Strong interpersonal, negotiation, and communication skills, with proven ability to engage effectively with clinical, technical, and administrative stakeholders to achieve outcomes. Demonstrated highly developed customer engagement and support experience for delivery of excellent services to stakeholders.
Communication - Excellent written and verbal communication skills, with the ability to produce clear, accurate documentation for both technical and business audiences.
Flexibility and Support - Willingness and ability to provide support outside normal business hours, including on-call and onsite support. Ability to travel as required, with a valid NSW Driver’s Licence.
Requisition ID: REQ669961
Applications Close: 23rd June 2026
Need more information?
Discover more about the application process.
Review the detailed Position Description for insights into role requirements and criteria.
Explore the selection process, employment checks, outcomes and notifications.
For inquiries about the role, contact Angela Askitis on
[email protected] or 0438 485 308.
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/
Please note: In accordance with NSW Health policy, priority will be given to Australian citizens and permanent residents. A person who is not an Australian citizen or permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa or the advertised position.
