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Database Specialist
Employment Hero —Sydney NSW
- Full-time
- CRM software
- Oracle
- Management
21h

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Database Specialist

Employment Hero -
Sydney NSW

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Job Details

Full-time | Contract
21 hours ago

Qualifications

CRM software
ITIL Foundation
ITIL Certification
Oracle
Management
Computer Science
Incident management
Microsoft SQL Server
Administrative experience
SQL
Database administration
Analysis skills
Bachelor's degree
PostgreSQL
Scripting
Telecommunication
AI
MySQL
High availability
Information Technology

Full Job Description

AI Job Summary

3–5 years in Database Administration/Support/Operations within Managed Services/IT Operations/Enterprise Support/Service
Support large-scale, high-availability databases in production with strict SLA-driven availability and performance needs
Experience supporting telecommunications/service provider mission-critical environments including OSS/BSS and telecom/BI

Role Type

Contract • Full-time • Mid-level Senior

Description

Overview

We are seeking anexperienced Database Specialist to join a Managed Services team supporting telecommunications platforms and applications. The successful candidate will be responsible for the administration, monitoring, performance optimization, security, and availability of enterprise database environments while ensuring compliance with service level agreements (SLAs) and operational standards.

This role is part of a long-term Managed Services engagement and will play a key role in maintaining high availability, performance, and reliability across telecom business support systems (BSS), operational support systems (OSS), customer management platforms, billing systems, and network applications.

Key Responsibilities

Administer, maintain, and support enterprise database environments across production, development, test, staging, and disaster recovery environments.
Ensure database availability, integrity, security, and optimal performance for mission-critical telecommunications applications.
Perform proactive monitoring, performance tuning, capacity planning, health checks, and optimization activities.
Install, configure, upgrade, patch, migrate, and maintain database platforms in accordance with operational standards.
Support Incident, Problem, Change, and Service Request Management processes in accordance with ITIL best practices.
Investigate and resolve database-related incidents within agreed SLA and KPI targets.
Conduct root cause analysis (RCA) and implement corrective and preventive actions to improve service stability.
Manage database backup, recovery, replication, and disaster recovery solutions.
Support high-availability architectures and business continuity requirements for telecom services.
Collaborate with application, infrastructure, network, storage, backup, and security teams to ensure end-to-end service performance.
Develop and maintain operational documentation, runbooks, standard operating procedures (SOPs), and technical knowledge repositories.
Participate in planned maintenance activities, upgrades, migrations, and release deployments.
Provide on-call and shift-based support as required within a 24×7 Managed Services environment.
Ensure compliance with security policies, audit requirements, operational procedures, and regulatory standards.
Identify opportunities for automation, process improvement, and operational efficiency.

Required Experience

Minimum 3–5 years of experience in Database Administration, Database Support, or Database Operations roles.
Experience working within Managed Services, IT Operations, Enterprise Support, or Service Delivery environments.
Proven experience supporting large-scale, high-availability database platforms in production environments.
Experience operating within SLA-driven support environments with strict availability and performance requirements.
Experience supporting telecommunications, service provider, or other mission-critical enterprise environments.
Strong troubleshooting and performance optimization experience across complex database infrastructures.

Technical Skills

Database Technologies

Oracle Database
Microsoft SQL Server
MySQL
PostgreSQL

Database Administration

Database Installation and Configuration
Database Monitoring and Health Checks
Performance Monitoring and Tuning
Backup and Recovery
Replication Technologies
High Availability Solutions
Capacity Planning
Patch Management and Upgrades
Database Security and Access Management

Operational Support

Incident Management
Problem Management
Change Management
Root Cause Analysis
Disaster Recovery Planning and Testing
Service Monitoring and Reporting
SLA and KPI Compliance Management

Scripting & Automation

SQL
Shell/Bash Scripting
PowerShell
Python (Desirable)
Database Automation and Operational Scripting

Preferred Qualifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
Oracle Certified Professional (OCP), Microsoft SQL Server Certification, PostgreSQL Certification, or equivalent database certifications.
ITIL Foundation Certification.
Experience supporting Telecom OSS/BSS platforms.
Experience supporting Billing Systems, CRM Platforms, Subscriber Management Systems, Network Management Systems, or Telecom Applications.
Experience working within large-scale telecommunications Managed Services engagements.
Experience supporting 24×7 operational environments.

Key Attributes

Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and stakeholder management capabilities.
Ability to work effectively within a fast-paced Managed Services environment.
Customer-focused mindset with a commitment to service excellence.
Ability to manage multiple priorities while maintaining operational stability and service quality.
Proactive approach to continuous improvement, automation, and operational excellence.
Strong teamwork and collaborat

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