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Head of IT - Omni Channel - Country Road Group

Country Road Group -
Melbourne City Centre VIC

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Job Details

Full-time

Benefits

Birthday leave
Health insurance
Parental leave
Employee assistance program
Paid volunteer leave

Qualifications

CRM software
Investment
Customer service
E-commerce
POS
AI
Leadership

Full Job Description

Job no: 1001113
Work type: Full-Time
Location: Melbourne - CBD & Inner
Categories: Digital, IT

At Country Road Group, our Group Functions sit at the heart of our brands, driving the success of our iconic brands and enabling them to do what they do best. Working across the business, you will play a vital role in shaping how we operate, grow, and innovate, bringing our strategy to life.

We are seeking a commercially minded and customer obsessed Head of IT – Omni Channel to lead the technology platforms and digital product capability that power our end-to-end omni-channel customer experience across web, app, store and supporting retail and customer service systems.

This is a transformation role. You will join at a pivotal moment as we deliver a major unified commerce platform migration across all five brands.

Sitting at the intersection of technology, digital product, customer experience and retail operations, this critical leadership role will shape and deliver the technology and product roadmap that drives seamless customer experiences, commercial growth and operational excellence across the Group — while ensuring each brand's distinct identity, customer proposition and strategic priorities are reflected in how technology and product decisions are made.

As Head of IT – Omni Channel, you will own the strategy, delivery and optimisation of the platforms and products that support the customer journey from discovery and shopping through to checkout and post-purchase experiences. You will lead multidisciplinary teams across technology and digital product, balancing the need for shared platforms and architectural consistency with the flexibility for each brand to tailor experiences to their customers, market position and growth strategy.

How You Will Contribute

Lead the omni-channel technology and digital product strategy across customer, retail and digital platforms

Own the lifecycle of eCommerce, POS, CRM, customer service, digital marketing and retail technology platforms

Drive digital product delivery across the customer journey from discovery to post-purchase

Ensure technology and product decisions reflect the distinct needs of each brand — balancing shared platform efficiency with brand-level flexibility and experience differentiation

Provide technology architecture leadership across the omni-channel domain, making sound platform, integration and build-vs-buy decisions

Champion customer-centric design, UX optimisation and continuous improvement

Leverage data and AI to drive personalisation, customer insight and operational efficiency

Identify and implement emerging technologies and innovation opportunities

Lead, inspire and develop high-performing teams across IT and digital product disciplines

Manage platform governance, operational performance and investment priorities

Own vendor and partner relationships across the omni-channel technology ecosystem, driving accountability, value and delivery quality

Capabilities We Value

Extensive experience in commercial technology and/or digital product leadership within large-scale retail or customer-facing environments

Proven success leading complex omni-channel technology and digital product programs, including major platform transformations

Strong technology architecture foundations with the ability to make sound platform and integration decisions

Deep experience across eCommerce, POS, CRM, customer service, retail systems and customer platforms

Experience operating within multi-brand or portfolio environments, balancing platform consistency with brand-level differentiation

Commercial acumen with the ability to balance customer outcomes, operational efficiency and strategic investment decisions

Experience leveraging data and AI within customer and retail technology environments

Strong vendor and partner management capability across complex, multi-vendor ecosystems

Exceptional stakeholder engagement and leadership capability

Passion for innovation, customer experience and shaping the future of retail

What We Offer

Flexible work arrangements to support work life balance

Bi-annual product allowance, access to sample sales and 40% discount for you and your immediate family across all CRG brands

Flex your leave your way, including birthday leave, volunteer leave, personal leave and more

Access to health and wellbeing support, including Health Insurance, 24/7 EAP counselling and financial advice services.

18 weeks paid parental leave program for eligible employees with return-to-work clothing allowance

Internal career opportunities across our brands

Annual learning calendar to support your ongoing development

Support meaningful community and charity partnerships including OCRF, Our Watch, First Nations Reconciliation, Movember, Red Cross and Landcare

Who We Are

Country Road Group is one of Australia’s leading lifestyle brand houses, home to an iconic portfolio including Country Road, Trenery, Witchery, Mimco and Politix. United as One Team, we work collaboratively across our brands to create exceptional product and meaningful experiences for our customers. We are Courageously Curious, exploring new ideas, perspectives and ways of working, and Driven by Purpose to make a positive impact- on our customers, our communities and each other. We’re proud to foster an inclusive culture where everyone feels they belong, can be themselves, and has the opportunity to grow.

Recognised as a sustainability leader in Australian fashion, Country Road Group drives positive change through ambitious climate action, ethical sourcing, and responsible product innovation.

We encourage you to explore our Current Opportunities, and we look forward to connecting with you!

Country Road Group acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present.

We’re committed to inclusion and accessibility. If we can support you with any adjustments at any stage, please let us know.

Advertised: 12 Jun 2026 AUS Eastern Standard Time
Applications close: 10 Jul 2026 AUS Eastern Standard Time

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Country Road Group prefers to manage all sourcing directly, please submit your applications to this role if you are interested. Please note introductions via agency will not be accepted.

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