In-Demand Technical support Jobs in Point Cook Vic

Service Desk Analyst
Mercy Health Australia —Richmond VIC
- Full-time
- Hybrid work
- Communication skills
10d
Service Desk Analyst (Fixed term)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Management
- Communication skills
- Employee assistance program
Customer Support, Technical Specialist, Powerwall
Tesla —Cremorne VIC
- Full-time
- Bilingual
- CRM software
- Communication skills
IT and online digital services support
EMC Technologies —Melbourne VIC
- Management
- Marketing
- EMR systems
IT Service Desk Analyst
CBP Lawyers —Melbourne VIC
- Full-time
- Microsoft Access
- Management
- Customer service
- Gym membership
Service Desk Manager
First Focus —Melbourne VIC
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Infrastructure Support Senior Analyst - AU Citizen
Accenture —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- AWS
- Parental leave
Finance Systems Administrator
Peter MacCallum Cancer Centre —Melbourne VIC
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- EMR systems
- Annual leave
13d
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
Tier 3 Customer Support Agent (SaaS Helpdesk)
Fastmail —Melbourne VIC
- $111,623 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Bachelor's degree
Quick Apply
Network Administrator
Leidos —Melbourne VIC
- Full-time
- Annual leave
11d
IT Infrastructure Manager & Senior Systems Administrator
Arcare Aged Care —Hampton East VIC
- Full-time
- Communication skills
4d
System Administrator - 12 mth FTC
The Argyle Network —Melbourne VIC
- $90,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
Microsoft M365 Systems Administrator
Visy —North Melbourne VIC
- Full-time
- Azure
- SharePoint
- Communication skills
1d
Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- Customer service
- Work from home
- Free food
Quick Apply
5d
ICT System and Field Technician
Integral Connection t/as Network Overdrive —Melbourne VIC
- $26,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
ICT System Administrator
Metro Trains Melbourne —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- AWS
- Commuter assistance
- Parental leave
2d
Senior IT Systems Administrator
KBR —Melbourne VIC
- Full-time
- Bachelor's degree
- No degree
- Parental leave
Senior Service Desk Engineer
Starboard IT —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Communication skills
Quick Apply
Senior IT Application Development and Support Analyst
Ryan Specialty —Melbourne VIC
- Full-time
- Computer Science
- Master's degree
- Education

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Service Desk Analyst

Mercy Health Australia -
Richmond VIC

Apply Now

Job Details

Full-time
10 days ago

Qualifications

ITIL Foundation
ITIL Certification
IT service management
Technical support
ServiceNow
Communication skills

Full Job Description

Employment Type: Permanent full time

Hours: Monday to Friday, 76 hour fortnight

Location: Hybrid / North Richmond (Head Office)

Upload with Application: Resume, cover letter, and all relevant qualifications

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

The Service Desk Analyst is a member of the Technology Support Group and part of a larger team of Service Desk Analysts responsible for providing 1st level phone-based and onsite information technology support for Mercy Health staff and facilities. The Technology Support Group is a customer focused team that is required to work closely with both clinical and business support teams to ensure the best possible outcomes for Mercy Health staff, clients, patients, and residents.

What you’ll bring

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts.

To thrive in this role, you will have:

Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
A minimum of 1 years’ experience in an IT Service Desk, technical support or customer-facing technology role.
Demonstrated experience in a fast-paced environment, ideally in a healthcare or similar complex environment.
Working knowledge of an IT Service Management (ITSM) ticketing tool – experience with ServiceNow highly regarded.
A relevant IT qualification and/or progress toward vendor certifications in Microsoft or equivalent.
Awareness of ITIL service management principles; ITIL Foundation certification desirable.

You will also be required to provide evidence of, or in the process of obtaining:

A current Police Record Check
Working Rights

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

Apply Now

Refine Your Search

technical support jobs in point cook vic

Service Desk Analyst

Service Desk Analyst (Fixed term)

Customer Support, Technical Specialist, Powerwall

IT and online digital services support

IT Service Desk Analyst

Service Desk Manager

Infrastructure Support Senior Analyst - AU Citizen

Finance Systems Administrator

TIM Engineer / Desktop Support Engineer

Tier 3 Customer Support Agent (SaaS Helpdesk)

Network Administrator

IT Infrastructure Manager & Senior Systems Administrator

System Administrator - 12 mth FTC

Microsoft M365 Systems Administrator

Service Desk / Onsite Engineer (MSP)

ICT System and Field Technician

ICT System Administrator

Senior IT Systems Administrator

Senior Service Desk Engineer

Senior IT Application Development and Support Analyst

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