In-Demand Technical support Jobs in Point Cook Vic

IT Support Administrator - 0.5 FTE
FrankieOne —Melbourne VIC
- Part-time
- Hybrid work
- Management
- Sales
- Administrative experience
Service Desk Analyst
Mercy Health Australia —Richmond VIC
- Full-time
- Hybrid work
- Communication skills
10d
Finance Systems Administrator
Peter MacCallum Cancer Centre —Melbourne VIC
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- EMR systems
- Annual leave
12d
Customer Support, Technical Specialist, Powerwall
Tesla —Cremorne VIC
- Full-time
- Bilingual
- CRM software
- Communication skills
IT and online digital services support
EMC Technologies —Melbourne VIC
- Management
- Marketing
- EMR systems
IT Service Desk Analyst
CBP Lawyers —Melbourne VIC
- Full-time
- Microsoft Access
- Management
- Customer service
- Gym membership
Infrastructure Support Senior Analyst - AU Citizen
Accenture —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- AWS
- Parental leave
Service Desk Analyst (Fixed term)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Management
- Communication skills
- Employee assistance program
Service Desk Manager
First Focus —Melbourne VIC
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Network Administrator
Leidos —Melbourne VIC
- Full-time
- Annual leave
11d
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
Microsoft M365 Systems Administrator
Visy —North Melbourne VIC
- Full-time
- Azure
- SharePoint
- Communication skills
1d
Tier 3 Customer Support Agent (SaaS Helpdesk)
Fastmail —Melbourne VIC
- $111,623 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Bachelor's degree
Quick Apply
Service Desk / Onsite Engineer (MSP)
VISITS —Melbourne VIC
- Weekend availability
- Microsoft Outlook
- Management
- Customer service
- Work from home
- Free food
Quick Apply
5d
ICT System Administrator
Metro Trains Melbourne —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- AWS
- Commuter assistance
- Parental leave
1d
System Administrator - 12 mth FTC
The Argyle Network —Melbourne VIC
- $90,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
IT Infrastructure Manager & Senior Systems Administrator
Arcare Aged Care —Hampton East VIC
- Full-time
- Communication skills
4d
ICT System and Field Technician
Integral Connection t/as Network Overdrive —Melbourne VIC
- $26,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
Senior IT Systems Administrator
KBR —Melbourne VIC
- Full-time
- Bachelor's degree
- No degree
- Parental leave
Senior IT Application Development and Support Analyst
Ryan Specialty —Melbourne VIC
- Full-time
- Computer Science
- Master's degree
- Education

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technical support jobs near point cook vic

IT Support Administrator - 0.5 FTE

FrankieOne -
Melbourne VIC

Apply Now

Job Details

Part-time

Qualifications

Jira
Asset management
SSO
ITIL Certification
System administration
Management
Sales
IT service management
Slack
Administrative experience
Confluence
IT support
REST
Scripting
APIs
ISO 27001
AI
Communication skills
Identity & access management

Full Job Description

About the Role

We are seeking a highly motivated and experienced IT Support Administrator to join the FrankieOne team. In this critical part-time role, you will be responsible for managing and maintaining our enterprise service infrastructure across a fully cloud-based SaaS environment. The role spans identity and access management, endpoint management, IT automation, platform engineering, and security operations.

This position will be a 0.5 FTE, spread across 5 days with a minimum of 2 days in the office.

You will work cross-functionally with People & Culture, Security, DevSecOps, and all other departments to ensure systems are secure, compliant, and operationally efficient. You will play a key role in supporting our rapid growth and scaling our IT systems to meet the evolving needs of the business.

Key Responsibilities

Day-to-Day IT Operations

Triage and resolve IT support requests (access issues, application troubleshooting, account management)
Manage and automate the service desk to ensure a seamless and efficient experience for all staff

Identity, Access & SSO Management

Administer and configure our primary identity provider, including SAML/SSO integrations with third-party services
Administer Internal Applications Zero Trust policies and access controls
Manage user provisioning, deprovisioning, and access lifecycle across the SaaS stack
Help the security team conduct user access audits across enterprise applications to ensure compliance with ISO 27001 and SOC2
Configure and maintain RBAC across FrankieOne’s fleet of SaaS apps and Cloud Infrastructure accounts

Endpoint & Device Management

Manage endpoint devices via MDM and Apple Business Manager
Deploy and manage EDR and Compliance tool across the device fleet
Troubleshoot OS issues across Windows, Linux, and macOS
Manage software asset lifecycle including licensing, contract management, and patching/updates

Staff Onboarding & Offboarding

Build and maintain automated onboarding/offboarding workflows in collaboration with People & Culture
Provision and deprovision user accounts as part of onboarding/offboarding workflows
Manage and automate the hardware and software provisioning process for new hires, ensuring timely delivery and optimal performance

Enterprise Application Administration

Administer and configure cloud-based enterprise services
Manage integration, configuration, and ongoing maintenance across the SaaS stack
Evaluate, procure, and onboard new enterprise tooling as business needs evolve
Manage vendor relationships and software contracts
Maintain internal IT automation tooling (bots, support agent)

Asset Lifecycle Management

Oversee the entire lifecycle of hardware and software assets, including procurement, deployment, maintenance, and disposal
Optimise costs and minimise risks across the asset portfolio

Security & Compliance

Ensure compliance with relevant security standards (ISO 27001, SOC2, GDPR) through robust security measures
Implement and maintain access control, data protection, and incident response procedures
Work with the Security team to ensure enterprise services are correctly configured, and access controls are in place

Infrastructure Management

Manage and maintain a stable and secure IT infrastructure, including servers, networks, and cloud services

Automation & Integration

Drive automation across all aspects of IT operations, leveraging scripting, APIs, and automation tools to improve efficiency and reduce manual effort

Cross-Functional Collaboration & Communication

Work with People & Culture on onboarding/offboarding process design and execution
Advise Cloud & Operations and Engineering teams on enterprise integrations
Write and maintain technical specifications, architecture documents, and build plans
Effectively communicate with stakeholders across the organisation, including executives, engineers, and other departments
Drive continuous improvement across the enterprise technology stack

Required Experience

3+ years of experience managing and automating service desk and staff onboarding processes
3+ years of experience managing and automating hardware and software provisioning
3+ years of experience managing hardware and software asset lifecycle management, including licensing, contract management, and patching/updates
3+ years of experience managing endpoint devices via MDM
3+ years of experience remotely troubleshooting OS issues across Windows, Linux, and macOS
3+ years of experience managing IDP and SSO configuration and user provisioning, particularly with Google Workspace
Experience working with multiple stakeholders across the organisation (Executives, People & Culture, Security, Engineering, Operations, Finance, Sales, etc.)
Experience working in an ISO 27001, SOC2, and GDPR compliant organisation
Experience using modern tools such as Google Workspace, Confluence, Jira, and Slack
Excellent written and verbal communication skills
Experience working collaboratively within a global team environment

Desirable Experience

ITSM/ITIL certifications
Strong scripting and automation skills
Experience working in a fast-growing fintech startup
Experience in system administration of a wide range of cloud-based services
Experience with Cloudflare Zero Trust, CrowdStrike Falcon, Drata, and Trelica
Experience in integration via REST, GraphQL API, or RPA for IT automation
Exposure to AI, automation, and No/Low Code tools to build and accelerate delivery

Apply Now

Refine Your Search

technical support jobs in point cook vic

IT Support Administrator - 0.5 FTE

Service Desk Analyst

Finance Systems Administrator

Customer Support, Technical Specialist, Powerwall

IT and online digital services support

IT Service Desk Analyst

Infrastructure Support Senior Analyst - AU Citizen

Service Desk Analyst (Fixed term)

Service Desk Manager

Network Administrator

TIM Engineer / Desktop Support Engineer

Microsoft M365 Systems Administrator

Tier 3 Customer Support Agent (SaaS Helpdesk)

Service Desk / Onsite Engineer (MSP)

ICT System Administrator

System Administrator - 12 mth FTC

IT Infrastructure Manager & Senior Systems Administrator

ICT System and Field Technician

Senior IT Systems Administrator

Senior IT Application Development and Support Analyst

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