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Dental Receptionist/Front Office Coordinator

Impression Dental Group
Melbourne VIC

Apply Now

Job Details

Permanent | Part-time

Qualifications

Dental assisting
Dental receptionist
Certificate IV
Certificate III
Front desk
Communication skills

Full Job Description

Ongoing training, support and development
Modern practice with state of the art technology
Long standing practice with loyal patient base

About the Position:

Complete Dental Care, located on St Kilda Road in Melbourne, is seeking a professional and personable Dental Receptionist /Front Office Coordinator to join our established and high-performing team. This role will commence as a part-time position, transitioning into full-time in early August.

With over 25 years of providing trusted dental care to Melbourne families, the practice is known for its strong focus on patient experience, preventative care, and high-quality outcomes.

In this role, you will be the first point of contact for patients, playing a key part in creating a warm, welcoming, and seamless patient journey from initial enquiry through to treatment completion. Working closely with a stable and experienced clinical team, you will support treatment coordination, manage appointments, and ensure patients feel informed and comfortable every step of the way.

This would be a great next step for an experienced dental assistant, offering the opportunity to be further trained and develop skills in both reception duties and treatment coordination.

Key Responsibilities:

Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.
Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

What we can offer you:

Competitive hourly rate
Varied role
Opportunity to make a difference
Employee Assistant Program
Unlock exclusive discounts and cashback offers on the Work App
Certified Great Place to Work two years in a row 2024 & 2025

What do you need to succeed:

Prior experience in dental reception is essential
A Cert III or IV in Dental Assisting is beneficial but not mandatory
Excellent verbal and written communication skills
Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment
Capability to address patient concerns and resolve issues with professionalism and empathy
Attention to detail

What's Next:

If you’re excited about the opportunity to help us grow, we’d love to hear from you. Applications will be reviewed as they come in, so don’t hesitate—click APPLY NOW!

Apply Now

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Dental Receptionist/Front Office Coordinator

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