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Customer Solutions Manager (Group Travel) - North Sydney, NSW
FCM Meetings & Events —Sydney NSW
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Health insurance
- Parental leave

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Customer Solutions Manager (Group Travel) - North Sydney, NSW

FCM Meetings & Events -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Health insurance
Parental leave
Employee assistance program
Employee discount
Paid volunteer leave
Insurance services

Qualifications

Microsoft Powerpoint
CRM software
Microsoft Excel
Microsoft Office
Communication skills
Negotiation

Full Job Description

Job no: 529516
Brand: FCM Meetings & Events
Work type: Full time
Location: New South Wales
Categories: Sales and Customer Service

At FCM Meetings & Events, we’re reshaping how people connect. Join a bold, future focused team where strategy, creativity, and technology come together to create standout experiences. We’re lean, agile, and backed by the global strength and scale of Flight Centre Travel Group and FCM Travel.

Here, you’ll work with worldclass talent and innovative technology in a culture that encourages fresh thinking and big ideas - giving you the freedom to push boundaries and make meaningful impact.

As the Customer Solutions Manager - Group Travel, you will play a critical role in supporting the sales team, quoting group opportunities across air, ground transfers, and accommodation. You will create accurate, detailed, innovative and compelling travel programs in response to new customer proposal briefs.

You will work closely with the sales team including other internal stakeholders and suppliers to ensure all proposals exceed client expectations while also meeting business objectives.

What you will be doing:

Sourcing of quotes for flights, accommodation, transport, venues, and ancillary program elements efficiently and accurately.

Building and nurturing strong relationships with internal stakeholders and suppliers.

Ensuring successful preparation of Request for Proposals (RFP’s) and quotations including research, accurate and compelling content.

Developing tailored proposals and detail accurate budgets that align with client needs, and project goals to deliver on a profit we are proud of.

Driving supplier engagement through strategic negotiation, collaborative partnerships, and innovative sourcing to maximise value and identify cost‑saving or revenue‑enhancing opportunities.

Managing multiple RFPs and quotes simultaneously, ensuring efficient delivery and adherence to internal and client deadlines.

What you will bring to the role:

Background in corporate travel, meetings, incentives, conferences, or events.

Flight quote sourcing experience

Strong verbal and written communication skills to articulate ideas and ability to collaborate with teams.

A strong emphasis on exceptional customer service, attention to detail, financial accountability

Strong knowledge of travel systems, airline group processes, and supplier negotiation.

Time management – ability to manage multiple projects/tasks simultaneously in a fastpaced environment.

Sound knowledge of procurement, product and market trends and negotiating skills.

Familiarity with travel technology platforms (GDS, group booking tools, CRM systems).

Highly proficient in MS Office - Excel and PPT

What’s in it for you?

‍

️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised Learning & Development pathway options

Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

#LI-ME1#MTEV#LI-Onsite

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Customer Solutions Manager (Group Travel) - North Sydney, NSW

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