Workforce Analytics Specialist – Home Care
At BaptistCare, we believe in discovering what’s possible in people’s lives and empowering them to live well. Our unique Well-Living® approach to care enables our clients to live their best possible lives at home, where they’re surrounded by the people, community and memories they love the most.
Why you’ll love this role
The Workforce Analytics Specialist supports workforce optimisation and scheduling performance across Home Care through workforce analytics, forecasting, modelling and operational insights. Working closely with operational leaders and scheduling teams, the role supports data-informed decision-making, workforce planning effectiveness and continuous improvement outcomes across Home Care Services.
This hybrid national role includes travel between sites, including interstate travel as required, and is offered on a 12mth maximum-term, full-time basis.
As a trusted specialist within the Scheduling At Home team, you will:
- Turn workforce and scheduling data into clear insights and smarter decisions.
- Spot trends, inefficiencies and opportunities to improve performance and reduce cost.
- Track key metrics like utilisation, travel efficiency, cancellations and capacity.
- Build forecasts and models to support workforce planning and service delivery.
- Drive optimisation initiatives that improve scheduling outcomes and client experience.
- Partner with leaders to deliver practical, data-driven recommendations.
- Support accurate reporting, data quality and continuous improvement.
What you’ll bring
You’re a commercially minded analyst who thinks critically, thrives in change and influences through data. You’ll also bring:
- Experience in data analysis, workforce analytics, scheduling optimisation, or business intelligence
- Background in Home Care, Aged Care, Disability, or Healthcare preferred
- Advanced skills in Excel and Power BI
- Strong capability in data analysis and manipulation
- Understanding of scheduling, rostering, and workforce optimisation
- Ability to interpret complex data and turn it into meaningful insights
- High level of attention to detail and commitment to accuracy
- Ability to communicate data insights clearly and simply
- Able to manage competing priorities in a fast-paced environment
- Understanding of and alignment with BaptistCare’s Christian identity and values
- An unrestricted Australian Driver Licence and ability to travel interstate as required
Why join BaptistCare?
This 12‑month max term role offers the opportunity to make a genuine contribution during a key period of change. You’ll join a national organisation committed to care, dignity and inclusion — with flexible working options, salary packaging, wellbeing benefits and a values‑driven culture.
To find out more visit: Employee Benefits
About Us
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing. We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.
That’s what we work towards every day - enriching lives through communities of care. Today, more than 78,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.
BaptistCare – Inspired by Jesus to champion care for all
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice.
