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Warranty Administrator

Liebherr-Australia Pty. Ltd. -
Sydney NSW

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Job Details

Part-time

Benefits

Health insurance
Parental leave
Insurance services

Qualifications

Customer service
Research
Microsoft Office
Analysis skills
Computer skills

Full Job Description

The Warranty Coordinator is responsible for the management of all warranty claims and the provision of timely and effective advice, guidance and support to the Technical Support and Service Teams and their Customers.

Responsibilities

Key Responsibilities

Process Warranty Claims — Prepare, submit, and track warranty claims to relevant factories, ensuring accuracy and compliance with warranty guidelines.
Review Documentation — Verify repair orders, technician notes, parts usage, and labour times before claim submission.
Liaise With Stakeholders — Communicate with internal key stakeholders such as technicians, service managers, and Advisors to resolve claim issues or gather missing information.
Maintain Records — Keep organised digital and physical records of all claims, approvals, denials, and reimbursements.
Monitor Claim Status — Follow up on outstanding claims and escalate delays when necessary.
Warranty Policy Compliance — Stay updated on manufacturer warranty rules, bulletins, and procedural changes.
Financial Reconciliation — Ensure warranty credits are received, posted, and matched to claims; assist with month‑end reporting.
Continuous Improvement — Recommend process improvements to increase claim accuracy and reduce rejections.

About you

Literacy and numeracy
Customer service skills
Analytical
Ability to process/enter large volumes of data
Intermediate computer skills (e.g. Microsoft Office programs)
Report writing
Research skills
Self-development (i.e. Technical and Behavioural competencies)

Benefits

Competitive rates and overtime available
Technical training & ongoing development
Generous employee benefits, including 5 days bonus leave days and paid parental leave
Corporate Health Insurance Discount
Generous discounts for goods & services via our employee benefits program

Diversity & Inclusion

Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace

Culture

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers

How to Apply

Click on Apply Now

Applications close COB 19th June 2026

Liebherr Australia would like to thank you for submitting your application. Candidates are advised that interviews may commence before closing date.

Please note: external applicants successful in progressing past interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.

No third parties or agencies please. Emailed applications will not be accepted.

Beware of Recruitment Scams:

Liebherr never charges any fees at any point in the recruitment process. If you are contacted through unofficial channels and asked to pay money, cover travel expenses, or provide personal documents, this is fraudulent activity.

Only verify vacancies on the official Liebherr careers website.
Never make payments or disclose sensitive personal information.
Report any suspicious communication to Liebherr directly via: [email protected]

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jennine Williams.

One Passion. Many Opportunities.

The company

Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.

Location

Liebherr-Australia Pty. Ltd.

1-15 James Erskine Drive

2759 Sydney

Australia (AU)

Contact

Jennine Williams

[email protected]

Apply Now

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