Manager, Strategic Communications & Engagement
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Full-time (35hpw) Ongoing
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Clerk Grade 11/12 ($149,739 - $173,174pa) plus superannuation and annual leave loading.
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Sydney CBD location, with hybrid working (50% office presence required)
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Flexible working arrangements may be available in line with the DCS Flexible Working Policy.
About the role:
Cyber Security NSW is seeking a strategic and experienced communications leader to deliver high-impact communications and engagement that support and align with all-of-government cyber security priorities.
In this role, you will lead strategic messaging and stakeholder engagement that supports Cyber Security NSW’s priorities and all-of-government cyber security objectives. You will provide clear, risk-based communication that supports decision-making, strengthens governance, and enables preparedness, response and recovery across NSW Government.
You will work closely with senior leaders and partner agencies to translate complex cyber security issues into clear, risk-based narratives that resonate with executive and non-technical audiences.
Key responsibilities / About you:
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Lead the development and delivery of strategic communications and engagement activities aligned to Cyber Security NSW priorities.
- Provide senior level communications advice, including executive briefings and talking points to support decision-making and leadership positioning.
- Support the Cyber Security NSW Executive during cyber and major incidents, acting as the liaison with central communications and the Minister’s Office within established governance frameworks to support consistent messaging and manage reputational and cross government risks.
- Develop communication products and approaches that support joint cyber programs and enable coordination across partner agencies.
- Lead the planning and delivery of the annual media and marketing program, ensuring alignment with organisational priorities and evaluation of effectiveness.
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Build and maintain strategic relationships with senior stakeholders across NSW Government to enable coordination, alignment and shared understanding of cyber security priorities.
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Translate complex technical and risk based cyber security issues into clear, accessible messaging for executive and non-technical audiences.
- Lead and develop a high performing communications team including setting priorities, building capability and driving continuous improvement.
To be successful in this role you will demonstrate (Essential requirements):
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Proven ability to deliver strategic communications in complex, high-risk or government environments
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Strong ability to communicate complex and technical concepts clearly to diverse audiences
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Experience providing trusted, high-quality strategic advice and executive briefings to senior leaders, including Ministers’ offices or equivalent
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Ability to align communications with broader organisational and all-of-government priorities
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Demonstrated ability to manage competing priorities, including incident-driven demands
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Strong stakeholder engagement skills, with the ability to influence and align senior stakeholders across government and external partners.
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Demonstrated leadership capability, including managing teams and delivering performance outcomes.
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Sound judgement and resilience when managing communications in high pressure environments.
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Strong understanding of governance, risk and accountability frameworks in a government context.
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Willingness to support communications during cyber security incidents, including working outside standard hours as required.
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Qualifications: Tertiary qualifications in communications, public relations, media, public policy or a related discipline, or equivalent professional experience.
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Must be an Australian Citizen with an ability to obtain and maintain a NV1 level security clearance, and willingness to undergo a criminal history and identity verification and ongoing probity checks as a condition of employment.
How to apply
Please click ‘Apply Online’ and submit your application with:
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A resume (max four pages) detailing relevant knowledge, skills and experience.
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A cover letter (max two pages) addressing how you meet the key accountabilities within the Role Description and the Job Advert.
Why work for Cyber NSW?
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Flexible working: We offer a broad range of flexible working arrangements.
- Career development: Ongoing learning and development opportunities through expert-led sessions, online training and professional development opportunities.
- Work-life balance: Flex time accrual for extra hours worked (for non-Exec roles) based on a 35-hour work week.
- Wellbeing support: Access to employee assistance programs, including EAP, Fitness Passport, and wellbeing initiatives.
- Inclusive culture: Staff led Employee Resource Groups (ERGs) including DCS Pride, Young Professionals Network and more.
- Leave entitlements: Four weeks annual leave and paid sick leave, carer’s leave, and long service leave.
About the team - Advisory and Engagement
The Advisory and Engagement function sits within the Office of the Chief Cyber Security Officer and leads internal and external communications, stakeholder engagement, executive support and strategic coordination and governance activities for Cyber Security NSW. The team works across government to deliver clear, consistent messaging, support senior leadership, and coordinate communications and engagement during cyber incidents and all-of-government initiatives.
About Cyber Security NSW
Cyber Security NSW provides centralised services and all-of-government leadership to drive a cyber-resilient NSW Government that can safeguard the confidentiality, integrity and availability of government systems, services and data for NSW communities.
Cyber Security NSW is an all-of-government function located within Digital NSW in the Department of Customer Service. Learn more about Our Vision and Cyber Security NSW.
ID Support NSW is a nation-leading business unit in Cyber Security NSW that deliver public-facing advisory services dedicated to assisting victims of identity theft and crime and supports the NSW Governments data breach response. With recent data breaches and increasing fraud, identity resilience is key to preventing misuse. Learn more about ID Support NSW and help shape how identities are protected and remediated in NSW.
Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation
For enquiries relating to recruitment please contact Amy Vierboom via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.
Closing Date: Friday 19th June @ 9.59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
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