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Product Support Advisor

WesTrac -
Newman WA

Apply Now

Job Details

Benefits

Employee rewards program
Parental leave
Referral program
Free food
Salary packaging
Insurance services

Qualifications

Dogging Ticket
Maintenance
Caterpillar
Driver Licence
Work Safely at Heights

Full Job Description

Posted Date: 5 Jun 2026

Location: Gudai Darri, WA, AU, 6753

Reporting to the Project Superintendent, the Product Support Advisor is responsible for maximising fleet availability and equipment reliability by providing expert technical guidance and maintenance support across a large, complex mining fleet.

This is a hands on advisory role with approximately 80% less tool time than a traditional technician position. You will focus on diagnostics, technical support, and best practice maintenance outcomes, while still performing repairs and maintenance on Caterpillar equipment when required.

Fleet Overview
You will support a diverse Caterpillar fleet including:

793F and 789D Autonomous Haul Trucks
994 Wheel Loaders
6040 and 6060 Hydraulic Mining Excavators
D10 and D11 Track-Type Tractors
MD6250 and MD6310 Production Drills
Various Caterpillar ancillary equipment

Location: Gudai Darri – Rio Tinto / North-west Newman

Roster: FIFO from Perth only - 8 days on, 6 off – 12.5 hours each day (inc. 30 mins break)

Key Responsibilities:

Provide technical advice and maintenance support to improve fleet performance and reliability
Conduct fault diagnosis, troubleshooting, and targeted repair support as required
Perform fleet performance reviews and identify opportunities to improve availability and

reduce operating costs

Undertake regular inspections across multiple equipment types including drills, loaders,

graders, dozers, excavators, and off highway trucks

Support maintenance teams in applying best practice repair and maintenance standards

To be successful the following is required:

Australian-recognised Heavy Mobile Plant Trade Certificate with post trade experience.
Mining experience is highly desirable or similar work capacity.
Customer relationship building skills.
The ability to advise, train, offer good customer service and jump on the tools when needed.
Comprehensive maintenance and repairs experience on a range of Caterpillar mining fleet.
Be well aligned and exhibit WesTrac’s SPARC values - Safety, Pride, Accountability,

Respect and Customer.

Current Australian Drivers Licence.
High Risk Work Licence – Forklift, EWP, Dogging/Rigging, Working Safely at Heights are

preferred.

What we offer:

Opportunity to receive a referral bonus of $10k (until Jun 30), $5k thereafter,

as part of our Recommend and Spend program.

Day shift role, paid flights to site ex Perth and accommodation/food provided on

a Rio Tinto Mine site.

Product Support Advisor allowance and close to even time roster.
Unrivalled training and development via The WesTrac Institute.
Made for More Rewards program with discounts at retailers like Woolworths, Caltex,

Apple, Crown, Qantas and many more.

Paid parental leave, discounted health insurance, income protection insurance,

and salary sacrifice options.

If you are ready to take the step into your career, please send your updated resume and hit ‘Apply’.

WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion, and equality.

Job Reference ID #5745

Apply Now

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