Teletrac Navman is seeking a Team Leader – Deployment to lead the performance and delivery of our Deployment function. This role is responsible for overseeing end-to-end job flow, ensuring efficient scheduling, backlog management, and consistent delivery outcomes while maintaining a strong customer and installer experience.
Operating at both a strategic and hands-on level, you will drive performance, manage escalations, and work cross-functionally with teams including Payments, Support Leadership, RMA/Provisioning, and Service Delivery QA to deliver scalable, high-quality deployment outcomes.
Key Responsibilities
Operational Delivery and Capacity Management
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Own the end-to-end deployment job lifecycle from work order creation through to completion and closure
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Manage throughput, backlog, and ageing jobs to ensure operational efficiency
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Prioritise workloads to meet customer demand and business objectives
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Maintain consistent deployment processes and standard work practices
Performance Management and Quality Oversight
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Monitor KPIs including scheduling turnaround, SLAs, customer satisfaction, and team performance
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Review backlog, completion rates, and deployment quality on a daily basis
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Ensure quality assurance before jobs are transitioned for financial processing
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Drive continuous improvement across workflows, reporting, and operational dashboards
Escalation and Risk Management
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Own and manage escalations across customers, installers, and internal stakeholders
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Ensure timely and effective resolution of issues
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Identify systemic risks such as capacity constraints and process gaps
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Implement mitigation strategies to improve delivery outcomes
Stakeholder Management and Cross-Functional Alignment
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Maintain strong engagement across internal teams to support smooth job handoffs and financial closure
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Partner with Payments, Support Leadership, RMA/Provisioning, CSS Leadership, and QA teams
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Remove operational blockers impacting invoicing and processing timelines
Reporting and Continuous Improvement
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Own KPI and operational reporting, including dashboards and performance tracking
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Identify trends and opportunities to improve efficiency and service delivery
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Contribute to system and process enhancements across tools such as Salesforce and scheduling platforms
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Support development of standard operating procedures and scalable processes
Leadership and Team Development
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Lead, coach, and develop a high-performing deployment team
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Foster a culture of accountability, quality, and continuous improvement
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Promote a strong health, safety, and compliance culture across the team
About You
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Proven leadership experience within a service delivery, deployment, or operational environment
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Strong ability to manage scheduling, backlog, and service performance outcomes
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Excellent problem-solving and escalation management capability
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High attention to detail with a focus on quality and process adherence
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Ability to manage competing priorities in a fast-paced, high-volume environment
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Strong stakeholder engagement and communication skills
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Experience driving process improvement and operational optimisation
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Ability to coach and develop team capability effectively
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Proactive, solution-focused, and customer-oriented mindset
WHO IS TELETRAC NAVMAN
Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight.
Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com.
Teletrac Navman is a Vontier company.
WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.
Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let’s power the way the world moves!
