In-Demand Infosys Jobs

Genesys Cloud L2 Support Engineer
Infosys —Melbourne VIC
- $82,544 - $87,992 a year
- On call
- Computer Science
- Master's degree
- AWS
- Health insurance
- Parental leave
Lead Data Scientist
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- Azure
- SQL
- AI
Quick Apply
Harness Consultant
Infosys —Brisbane QLD
- $129,311 - $142,018 a year
- Azure
- Computer Science
- DevOps
- Health insurance
- Parental leave
Performance Testing
Infosys —Sydney NSW
- Azure
- AWS
- Analysis skills
Senior Consultant - Salesforce
Infosys —Sydney NSW
- $108,571 - $119,893 a year
- CRM software
- Computer Science
- Salesforce
- Health insurance
- Parental leave
Senior SAP Integration Engineer (BTP Integration Suite)
Infosys —Melbourne VIC
- $150,742 - $171,215 a year
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
3d
SAP Finance Lead Solution Architect
Infosys —Sydney NSW
- $129,311 - $142,018 a year
- Management
- Finance
- Leadership
- Health insurance
- Parental leave
Sales Director- Federal Government
Infosys —Canberra ACT
- Contract
- Sales
- Bachelor's degree
- AI
- Health insurance
- Parental leave
Sales Director-Banking
Infosys —Sydney NSW
- Management
- Sales
- Leadership
- Health insurance
- Parental leave
17h
SAP S4HANA Procurement Consultant
Infosys —Sydney NSW
- $150,742 - $171,215 a year
- Finance
- Master's degree
- Communication skills
- Health insurance
- Parental leave
SAP Project Manager
Infosys —Brisbane QLD
- $150,742 - $171,215 a year
- Azure
- PMP
- ERP systems
- Health insurance
- Parental leave
Large Deals Sales Director
Infosys —Melbourne VIC
- Sales
- Engineering
- Bachelor's degree
- Health insurance
- Parental leave
3d
Devops Architect - Salesforce
Infosys Singapore & Australia —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Management
- Salesforce
Quick Apply
Genesys Lead Consultant
Infosys —Melbourne VIC
- $129,311 - $142,018 a year
- On call
- Computer Science
- Salesforce
- Master's degree
- Health insurance
- Parental leave
Guidewire Project Manager
Infosys Singapore & Australia —Melbourne VIC
- Hybrid work
- Financial services
- Leadership
- Communication skills
Quick Apply
Knowledge Coach - Workforce Transformation - Senior Consultant
Infosys Singapore & Australia —Sydney NSW
- Hybrid work
- Bachelor's degree
- Agile
- AI
Quick Apply
Salesforce CRM Leader
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
Quick Apply
IDAM Architect
Infosys —Melbourne VIC
- $127,971 - $141,157 a year
- Computer Science
- Sales
- Research
- Health insurance
- Parental leave

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Genesys Cloud L2 Support Engineer

Infosys -
Melbourne VIC

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Job Details

$82,544 - $87,992 a year

Benefits

Health insurance
Parental leave
Employee assistance program
Gym membership
Paid volunteer leave
Salary packaging
Insurance services

Qualifications

ITIL Foundation
ITIL Certification
Computer Science
Incident management
RESTful API
Master's degree
AWS
Analysis skills
VoIP
Bachelor's degree
REST
Scripting
APIs
Analytics
Information Technology

Full Job Description

About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description: We’re looking for a Senior Associate Consultant – Genesys Cloud Contact Center to join our team.
We are seeking an experienced Genesys Cloud L2 Support Engineer to provide advanced technical support for contact center platforms based on Genesys Cloud CX. The role involves handling complex incidents, performing root cause analysis, supporting production environments, and working closely with Genesys, customers, and internal stakeholders to ensure high availability and performance of contact center solutions.
Location: Melbourne
Salary: 82,544- 87,992 AUD Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:

Provide Level 2 technical support for Genesys Cloud CX across voice and digital channels
Troubleshoot complex issues related to:
- Voice (SIP, telephony, call flows)
- ACD, IVR, routing, queues
- Digital channels (Chat, Email, Messaging)
- Workforce Engagement (WFM/WEM)
Engage in performing root cause analysis (RCA) and implement permanent fixes
Work closely with Genesys Support, telecom carriers, and cloud providers to resolve critical issues
Support production incidents, including participation in on call / after-hours support as required
Assist with platform upgrades, configuration changes, and new feature enablement
Review logs, traces, and analytics to diagnose system and performance issues
Provide guidance and mentoring new team members
Ensure adherence to SLA, ITIL, and incident/problem/change management processes
Create and maintain technical documentation, SOPs, and knowledge base articles
Collaborate with project, engineering, and operations teams during deployments and transitions

Essential:

Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Over 5 years of experience in Support, operations and implementations, specifically focusing on Genesys Cloud Contact Center and related technology platforms.

Preferred:

Certifications:
- Genesys Cloud: Professional Certification (GC-GCP)
- Genesys Cloud CX: Architect Certification (GCX-ARC) preferred.
Experience: Previous experience supporting Genesys Cloud, Nice CXone, Amazon Connect Contact Center products.

Required Skills & Experience
Mandatory:

5+ years of experience in Contact Center support or engineering
2+ years hands on experience with Genesys Cloud CX
Strong knowledge of:
SIP, VoIP, telephony concepts
Call routing, IVR, flows, and queues
REST APIs and integrations
- Experience with incident management in enterprise production environments
- Strong troubleshooting and analytical skills
- Experience working with cloud platforms (AWS preferred)

Good to Have:

Experience with Genesys Architect, Admin, Analytics, WFM/WEM
Knowledge of telecom carriers and PSTN integrations in Australia
Scripting or automation experience (Python, PowerShell, etc.)
ITIL Foundation certification

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

Income Protection Insurance
Paid Parental and Volunteer leaves
Employee Assistance Program (EAP)
Flexible working arrangements (hybrid, reviewed case-by-case basis)
Health Insurance Discount and Well-being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

Apply Now

Refine Your Search

infosys jobs

Genesys Cloud L2 Support Engineer

Lead Data Scientist

Harness Consultant

Performance Testing

Senior Consultant - Salesforce

Senior SAP Integration Engineer (BTP Integration Suite)

SAP Finance Lead Solution Architect

Sales Director- Federal Government

Sales Director-Banking

SAP S4HANA Procurement Consultant

SAP Project Manager

Large Deals Sales Director

Devops Architect - Salesforce

Genesys Lead Consultant

Guidewire Project Manager

Knowledge Coach - Workforce Transformation - Senior Consultant

Salesforce CRM Leader

IDAM Architect

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