As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
The mission of the Falcon Intel Recon Analyst is to directly support cyber threat customers and to ensure our customers realize the full value of the Intelligence product they have purchased from CrowdStrike; ultimately maximizing customer success and renewals. Analysts are responsible for working with multiple customers to manage the customer's Falcon Intel Recon module.
This role will serve as a cyber intel analytic interface between CrowdStrike's Falcon Intelligence Recon customers and the wider CrowdStrike intelligence team, enabling effective use of cyber threat intelligence between clients and the Falcon Intel Recon application.
What You’ll Do:
Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships.
Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers
Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise
Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer's feedback, feature requests, and overall satisfaction is conveyed and accounted for.
Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team.
What You’ll Need:
Ideal candidates possess strong technical expertise in dark web intelligence, APT strategies, and threat intelligence, complemented by exceptional customer engagement skills across technical and executive levels. You should demonstrate a proven ability to independently manage multiple concurrent workstreams and have a genuine passion for delivering outstanding customer experiences. The role requires understanding and addressing customer needs at all organizational levels, from C-suite executives to security analysts.
Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and be fully versed in the intelligence lifecycle
Excellent written, verbal communication skills in English
Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
Knowledge of the dark and deep web ecosystems, including actors, forums, and leak sites
Adaptable and willing to learn new technologies
Customer service attitude and willingness to help and problem-solve with customers
Ability to operate independently and with little direction.
Ability to present and explain technology to people with less technical knowledge
Must be able to thrive in a fast paced, high stress start up environment and able to create customer solutions with limited resources
Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
Fluent in Japanese at the C1 level or higher (CEFR standard)
Bonus Points:
Travel: Minimal to light travel (25%)
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Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions-including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs-on valid job requirements.
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