In-Demand Program analyst Jobs in Western Australia

Service Desk Analyst
Navitas —Perth WA
- Full-time
- Customer service
- Microsoft Office
- Communication skills
1d
Project Manager
Link Group —Perth WA
- Weekend availability
- Hybrid work
- APIs
- Financial services
- Leadership
- Parental leave
- Employee assistance program
14d
Senior Commercial Analyst
Sands Fridge Lines Pty Ltd —Forrestfield WA
- Full-time
- Sales
- Finance
- Bachelor's degree
Quick Apply
11h
ServiceNow ITOM
Infosys —Perth WA
- $129,311 - $142,018 a year
- Azure
- DevOps
- AWS
- Health insurance
- Parental leave
Data & AI Governance Specialist
Capricorn Society Limited —Perth WA
- Full-time
- Hybrid work
- Azure
- Sales
- AI
- Wellness program
- Parental leave
Mechanical Engineer - Resources
AECOM —Perth WA
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
Senior Accountant or Manager | Join Leaders in Agribusiness Accounting!
Byfields —Perth WA
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Free parking
- Relocation assistance
Quick Apply
DataDivers - Data Solutions Architect
Rmkble —Perth WA
- Azure
- Computer Science
- Engineering
Quick Apply
Acoustic Warfare Capability Advisor
Thales —Rockingham WA
- Full-time
- Health insurance
- Parental leave
DataDivers - Senior Data Engineer
Rmkble —Perth WA
- Azure
- Computer Science
- Engineering
Quick Apply

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program analyst jobs near western australia

Service Desk Analyst

Navitas -
Perth WA

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Jira
TCP
Customer service
Microsoft Exchange
Technical support
Microsoft Office
ITIL
IT support
Diploma
Working with Children Check
Communication skills
Information Technology

Full Job Description

Company Description

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employees over 5000 staff and supports over 60,000 students and encompasses a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, creative media training, and more.

Job Description

Provide timely and effective first and second level advice and support to clients by:

Monitoring, receiving and responding to service desk requests.
Logging, categorizing and prioritizing requests and incidents.
Investigating and troubleshooting basic level faults.
Escalating faults to other technical teams as appropriate.
Aiming to meet and exceed required SLAs.
Work efficiently and effectively when following agreed Service Desk processes.

Contribute to the administration and maintenance of IT systems:

Contributing to the maintenance of the business internal knowledge base by providing insight and analyse trends for service improvement.
Creating and updating relevant documentation.
Undertaking project involvement where possible and contribute to advancement of technology within Navitas.

Contribute to the professional standing of Navitas IT:

Developing and maintaining effective relationships with staff and third parties.
Applying outstanding communication skills to provide excellent service.
Dealing promptly and effectively with staff, other divisions and third parties on all information management and technology related matters.
Willingly take on any other reasonable tasks and responsibilities that may arise.

Contributes to the maintenance of a safe working environment, within their area of operations, by:

Maintaining local workplaces that are safe and without risk to health.
Ensuring relevant occupational health and safety regulations are complied with at local workplaces.

Qualifications

Essential:

Previous experience in an IT Technical Support role
Diploma or equivalent in an IT-related field
Experience with Windows 10/11, MacOS, iOS, Windows Server, Active Directory, Office 365, Exchange
TCP/IP networking knowledge
ITIL Foundation awareness
Ability to resolve IT issues over the phone
Experience with a ticket logging system
Exceptional customer service and communication skills
Ability to work well under pressure
Quick Learner

Desirable:

Experience with PowerShell scripting
Experience with Jira Automation

Additional Information

What we can offer

We offer careers across our global operations.
We recognise and reward.
We understand the importance of showing appreciation.
We care for you. We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive.
Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities.
Access to LinkedIn Learning for your development.

Diversity Equity and Inclusion

At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.

How to Apply

Applications are assessed upon receipt. To view other opportunities, please visit navitas.com/careers.

All applicants must have full working rights within Australia to be considered. Successful candidates depending on their role may be, required to provide a Working with Children Check and undergo a Police Check.

Apply Now

Refine Your Search

program analyst jobs in western australia

Service Desk Analyst

Project Manager

Senior Commercial Analyst

ServiceNow ITOM

Data & AI Governance Specialist

Mechanical Engineer - Resources

Senior Accountant or Manager | Join Leaders in Agribusiness Accounting!

DataDivers - Data Solutions Architect

Acoustic Warfare Capability Advisor

DataDivers - Senior Data Engineer

I want to receive the latest job alert for program analyst in western australia

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