In-Demand Performance improvement technology & analytics Jobs in Springvale Vic

Team Leader, Link Advice
Link Group —Docklands VIC
- Management
- Financial services
- Leadership
- Parental leave
- Employee assistance program
5d
Avaya Contact Center Support Specialist
Infosys —Melbourne VIC
- $82,544 - $87,992 a year
- Weekend availability
- Computer Science
- Master's degree
- Bachelor's degree
- Health insurance
- Parental leave
Data Engineer
Praemium Limited —Melbourne VIC
- $135,000 - $165,000 a year
- Full-time
- Hybrid work
- Laboratory
- Management
- Computer Science
Quick Apply
9d
Senior Energy Analyst - Australia
Powerline —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
Senior Data Engineer - Data & AI
MYOB —Melbourne VIC
- Hybrid work
- Computer science
- Computer Science
- DevOps
- Parental leave
4d
Genesys Cloud L2 Support Engineer
Infosys —Melbourne VIC
- $82,544 - $87,992 a year
- On call
- Computer Science
- Master's degree
- AWS
- Health insurance
- Parental leave
Senior Finance Analyst, Delivery Services
Amazon Commercial Services Pty Ltd - F47 —Melbourne VIC
- Full-time
- Microsoft Access
- Master's degree
- SQL
Head of Cybersecurity, ANZ
Capgemini —Melbourne VIC
- Azure
- AI
Senior Data Scientist
Bapcor —Mount Waverley VIC
- Full-time
- Bachelor's degree
- Recruiting
- AI
- Parental leave
Quick Apply
Audit Senior Manager | Senior Manager | PwC Private
PWC Australia —Southbank VIC
- Management
- Analysis skills
- Leadership
- Parental leave
Transport Operational Analyst | Truganina VIC
CEVALogistics —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Time management
- Disability insurance
- Parental leave
Digital Marketing Assistant
Stanley Black & Decker —Melbourne VIC
- Part-time
- AI
- Communication skills
- Employee assistance program
- Employee discount
2d
Senior People & Culture Business Partner
ROLLER —Melbourne VIC
- POS
- AI
- Communication skills
- Parental leave
Quick Apply
Senior Digital Executive
Havas Group —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Data analysis skills
- Analysis skills
Team Leader – Medical Review Team
DXC Technology —Melbourne VIC
- Full-time
- Management
- Organisational skills
- In-person
Team Leader, Insurance Services
Link Group —Docklands VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee assistance program
Marketing Specialist
OMICRON electronics —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Manager - Financial Crime Strategy and Operations
Health Employees Superannuation Trust Australia —Melbourne VIC
- Analysis skills
- Financial services
- AI
- Parental leave
- Employee assistance program
3d
CX Operations Manager - Domain
CoStar Group —Melbourne VIC
- Full-time
- Hybrid work
- Team management
- Negotiation
- Parental leave
Genesys Lead Consultant
Infosys —Melbourne VIC
- $129,311 - $142,018 a year
- On call
- Computer Science
- Salesforce
- Master's degree
- Health insurance
- Parental leave

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Team Leader, Link Advice

Link Group -
Docklands VIC

Apply Now

Job Details

5 days ago

Benefits

Parental leave
Employee assistance program
Employee discount
Paid volunteer leave
Salary packaging

Qualifications

Financial planning
Management
Scalability
Financial services
Service-oriented architecture
Leadership
Advanced diploma

Full Job Description

Join a superannuation leader backed by global scale, local expertise and a commitment to innovation.

MUFG Pension & Market Services is Australia’s leading superannuation administrator — partnering with some of the largest and most recognisable funds in the country. In this role, you’ll lead an established Telephone Advice team, influence advice quality and service delivery outcomes, and play a key role in developing adviser capability within a highly regulated, purpose‑driven environment.

Overview

As an Advice Team Leader, you will be accountable for leading and developing a team of advisers to deliver high‑quality, compliant advice to members of our partner superannuation funds. With a strong focus on people development and SLA ownership, you’ll drive productivity, advice quality and workflow outcomes, while supporting the Telephone Advice Manager in stakeholder engagement, projects and continuous improvement initiatives.

Key responsibilities

Lead, coach and develop a team of advisers, with a strong focus on capability uplift, engagement and performance
Own team productivity, workflow management and SOA turnaround performance against agreed SLAs
Provide hands‑on coaching and feedback to improve advice quality, compliance and conversion outcomes
Supervise diary management and resourcing to maximise weekly adviser productivity
Build and maintain strong internal referral partnerships, including reporting and monthly stakeholder engagement
Support onboarding of new advisers and contribute to quarterly PD day delivery
Assist the Telephone Advice Manager with key projects, change initiatives and process improvements
Participate in call monitoring, compliance activity and the management of escalations or complaints

About you

You are an experienced superannuation advice professional who enjoys developing people and lifting team performance in a structured, metrics‑driven environment.

You bring:

Proven people‑leadership experience within financial advice, ideally phone or intra‑fund advice
Strong coaching capability with a track record of performance uplift
Sound understanding of superannuation, advice compliance and AFSL obligations
Confidence managing SLAs, workflow volumes and competing priorities
High emotional intelligence, clear communication and the ability to influence without authority
Strong organisational, analytical and time‑management skills

Qualifications & technical experience

RG146 compliant (Advanced Diploma of Financial Services – Financial Planning or equivalent)
Progression toward, or completion of, FASEA education requirements
ASIC Financial Adviser Register (FAR) registration
Proficient experience with Xplan and Aaspire
Tertiary qualification in financial planning, finance, business, economics or accounting (favourable)

Some of our employment benefits

Flexible working – hybrid model combining office and home
Purchased Leave, Parental Leave, Volunteer Leave, Gender Transition Leave and Well‑being Leave
Employee Recognition Program
Talent Referral Program
Salary sacrificing via superannuation
Employee Assistance Program
Learning & Development, including educational assistance
Employee discounts with partners such as Bupa and Microsoft
Novated car leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We value diverse perspectives and encourage a flexible, blended work environment where our people thrive and their wellbeing is supported. Diversity drives better client outcomes, continuous improvement and growth — and together we achieve our full potential.

How to apply

Ready to take the next step in your career? Apply now with your resume and a detailed cover letter highlighting your skills, experience and suitability for the role.

Candidates must have relevant work rights. Background screening applies prior to commencement.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Apply Now

Refine Your Search

performance improvement technology & analytics jobs in springvale vic

Team Leader, Link Advice

Avaya Contact Center Support Specialist

Data Engineer

Senior Energy Analyst - Australia

Senior Data Engineer - Data & AI

Genesys Cloud L2 Support Engineer

Senior Finance Analyst, Delivery Services

Head of Cybersecurity, ANZ

Senior Data Scientist

Audit Senior Manager | Senior Manager | PwC Private

Transport Operational Analyst | Truganina VIC

Digital Marketing Assistant

Senior People & Culture Business Partner

Senior Digital Executive

Team Leader – Medical Review Team

Team Leader, Insurance Services

Marketing Specialist

Senior Manager - Financial Crime Strategy and Operations

CX Operations Manager - Domain

Genesys Lead Consultant

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