In-Demand Performance improvement technology & analytics Jobs in Springvale Vic

Avaya Contact Center Support Specialist
Infosys —Melbourne VIC
- $82,544 - $87,992 a year
- Weekend availability
- Computer Science
- Master's degree
- Bachelor's degree
- Health insurance
- Parental leave
Senior Energy Analyst - Australia
Powerline —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
Senior Data Engineer - Data & AI
Axsys —Melbourne VIC
- Computer science
- Computer Science
- DevOps
- Parental leave
4d
Senior Finance Analyst, Delivery Services
Amazon Commercial Services Pty Ltd - F47 —Melbourne VIC
- Full-time
- Microsoft Access
- Master's degree
- SQL
Senior Data Engineer - Data & AI
MYOB —Melbourne VIC
- Hybrid work
- Computer science
- Computer Science
- DevOps
- Parental leave
4d
Genesys Cloud L2 Support Engineer
Infosys —Melbourne VIC
- $82,544 - $87,992 a year
- On call
- Computer Science
- Master's degree
- AWS
- Health insurance
- Parental leave
Digital Marketing Assistant
Stanley Black & Decker —Melbourne VIC
- Part-time
- AI
- Communication skills
- Employee assistance program
- Employee discount
2d
Head of Cybersecurity, ANZ
Capgemini —Melbourne VIC
- Azure
- AI
Senior Data Scientist
Bapcor —Mount Waverley VIC
- Full-time
- Bachelor's degree
- Recruiting
- AI
- Parental leave
Quick Apply
Transport Operational Analyst | Truganina VIC
CEVALogistics —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Time management
- Disability insurance
- Parental leave
Senior Digital Executive
Havas Group —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Data analysis skills
- Analysis skills
Audit Senior Manager | Senior Manager | PwC Private
PWC Australia —Southbank VIC
- Management
- Analysis skills
- Leadership
- Parental leave
Senior Manager - Financial Crime Strategy and Operations
Health Employees Superannuation Trust Australia —Melbourne VIC
- Analysis skills
- Financial services
- AI
- Parental leave
- Employee assistance program
3d
Team Leader, Insurance Services
Link Group —Docklands VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee assistance program
Team Leader – Medical Review Team
DXC Technology —Melbourne VIC
- Full-time
- Management
- Organisational skills
- In-person
Marketing Specialist
OMICRON electronics —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior People & Culture Business Partner
ROLLER —Melbourne VIC
- POS
- AI
- Communication skills
- Parental leave
Quick Apply
Genesys Lead Consultant
Infosys —Melbourne VIC
- $129,311 - $142,018 a year
- On call
- Computer Science
- Salesforce
- Master's degree
- Health insurance
- Parental leave
CX Operations Manager - Domain
CoStar Group —Melbourne VIC
- Full-time
- Hybrid work
- Team management
- Negotiation
- Parental leave
Azure Data Engineer
InfoCentric —Melbourne VIC
- Full-time
- Azure
- Salesforce
- SQL
Quick Apply

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performance improvement technology & analytics jobs near springvale vic

Avaya Contact Center Support Specialist

Infosys -
Melbourne VIC

Apply Now

Job Details

$82,544 - $87,992 a year

Benefits

Health insurance
Parental leave
Employee assistance program
Gym membership
Paid volunteer leave
Salary packaging
Insurance services

Qualifications

Computer Science
Master's degree
VoIP
Bachelor's degree
Network protocols
Communication skills
Information Technology

Full Job Description

About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description: We’re looking for Associate Consultant – Avaya Contact Center to join our team.
The Avaya Contact Center Operations & Support Specialist is responsible for the end-to-end administration, configuration, maintenance, and support of Avaya UC (Unified Communications), CC (Contact Center) solutions, Verint and Guardian products. The role ensures uninterrupted contact center operations, efficient call routing, compliance with business announcements, system patching, and coordination across telephony, WFO, CRM, and infrastructure layers.
Location: Melbourne
Salary: 82,544-87,992 AUD Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Roles and Responsibilities:

Technical Support: Avaya CM, SM, SMGR, SBC, AES, Breeze, AMS, Aura messaging, Avaya messaging, Avaya media GWs, Soft clients (One-x, workplace, workspace), AADS, SAL, Utility servers, POM, AACC, AEP and Avaya recorders.
- Nortel CS1K, Call pilot.
- Verint Recorder, Speech analytics, QM, DPA, Customer feedback and Workforce management.
- Guardian servers VOIP GWs, Guardian soft clients, Guardian switches, Guardian SBCs.
Implementation & Configuration: Install, configure, and upgrade Avaya voice, Nortel, Verint and Guardian solutions, including Creation of Skill, VDN, Campaign, Call Routing, Vectors & Announcements.
Customer Interaction: Provide remote or onsite support to clients, ensuring adherence to Service Level Agreements (SLAs).
System Maintenance: Perform routine maintenance, proactive monitoring, monthly patching, and health checks on systems. Perform PVTs intrusively.
Troubleshooting: Analyse call flows, troubleshoot voice quality issues, and provide root cause analysis.
Support Readiness: 24*7 shift work / On-Call support readiness over weekend and after hours.

Essential:

Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Over 5 years of experience in Support, operations and implementations, specifically focusing on Avaya Contact Center and related technology platforms.

Preferred:

Certifications: Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS) preferred.
Experience: Previous experience supporting Avaya Aura, Contact Center (Elite/Experience Portal), Nortel, Verint and Guardian products.

ADDITIONAL

Excellent customer-facing skills
Excellent written and verbal communication skills
Strong attention to detail and outstanding analytical and problem-solving skills.
Strong understanding of IP networking, VoIP, SIP protocols, and Linux.
Knowledge of Windows and Linux server environments

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

Income Protection Insurance
Paid Parental and Volunteer leaves
Employee Assistance Program (EAP)
Flexible working arrangements (hybrid, reviewed case-by-case basis)
Health Insurance Discount and Well-being Program
Access to Fitness and Gym Memberships
Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

Apply Now

Refine Your Search

performance improvement technology & analytics jobs in springvale vic

Avaya Contact Center Support Specialist

Senior Energy Analyst - Australia

Senior Data Engineer - Data & AI

Senior Finance Analyst, Delivery Services

Senior Data Engineer - Data & AI

Genesys Cloud L2 Support Engineer

Digital Marketing Assistant

Head of Cybersecurity, ANZ

Senior Data Scientist

Transport Operational Analyst | Truganina VIC

Senior Digital Executive

Audit Senior Manager | Senior Manager | PwC Private

Senior Manager - Financial Crime Strategy and Operations

Team Leader, Insurance Services

Team Leader – Medical Review Team

Marketing Specialist

Senior People & Culture Business Partner

Genesys Lead Consultant

CX Operations Manager - Domain

Azure Data Engineer

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