The Salesforce Platform Administrator is responsible for maintaining and optimising the Salesforce platform to ensure reliable, secure and efficient delivery of digital services. The role manages platform configuration, user access, data integrity and environment coordination across development, testing and production environments.
Working closely with delivery teams, architects and business stakeholders, the position supports the implementation of platform changes, assists with release activities and ensures adherence to governance and security standards. Through effective platform administration and continuous improvement, the role enables teams to maximise the value of Salesforce capabilities while maintaining system stability, performance and compliance.
About the Department
The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.
About the Division
The Information Management and Technology Division guides the Departments' digital capability and is leading digital transformation for the Department including Victorian government schools. The Division architects, manages and supports the largest technology network in Victoria, supporting a user base of approximately 750,000 staff and students.
IMTD provides innovation and leadership in the transformation and management of the Department's digital capability through the implementation of solutions on the department's cloud environment (IaaS), enterprise cloud platforms (PaaS) and software (SaaS), using agile practices with a focus on user experience, security, and integration.
As a valued member of the diverse IMTD team, you will have the opportunity to be part of influencing the new way of working for the department through your strong technical skills and customer centric approach.
This role is in the Digital Design and Innovation Branch.
About the Role
The Salesforce Platform Administrator is responsible for maintaining and optimising the Salesforce platform to ensure reliable, secure and efficient delivery of digital services. The role manages platform configuration, user access, data integrity and environment coordination across development, testing and production environments.
Working closely with delivery teams, architects and business stakeholders, the position supports the implementation of platform changes, assists with release activities and ensures adherence to governance and security standards. Through effective platform administration and continuous improvement, the role enables teams to maximise the value of Salesforce capabilities while maintaining system stability, performance and compliance.
Key Responsibilities include:
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Managing user provisioning, profiles, roles, permission sets, and sharing rules in alignment with government security policies and least-privilege principles
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Administering licences across multiple Salesforce orgs (Production, SIT/UAT, QA, Dev sandboxes), optimising allocation against budget constraints
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Managing connected apps, named credentials, and single sign-on (SSO) integration with government identity providers
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Maintaining a structured sandbox strategy and managing refresh schedules
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Responding to security incidents, escalating anomalies and participating in vulnerability assessments
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Monitoring system health, API usage, governor limits, storage consumption, and async job queues
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Performing regular data quality checks, deduplication, and archiving in line with records management obligations
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Acting as the primary liaison with Salesforce account management and support (raising and tracking cases, escalating critical issues)
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Collaborating with business stakeholders, Administrators, Analysts, Developers and Managers on platform- related requests
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Evaluating new Salesforce releases and assessing impact, testing in sandbox and coordinating rollout communications
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Championing DevOps best practices within the team
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Maintaining compliance documentation for audits
Attributes
To be successful in this Platform Administrator, Salesforce role you will be able to demonstrate your skills and experience across the following capabilities.
Personal Attributes - flexibility and adaptability with systems and processes. Ability to work collaborativ ely with others and identifies ways to overcome barriers.
Meaningful Outcomes - system thinker who diagnoses trend and coaches' others to solve problems and create solutions. Demonstrated ability to drive innovation and continuous improvement.
Enabling Delivery - considers how to derive value from collection of data to enable immediate and future decision making. Obtains a balance between technology and strategy in the delivery lifecycle.
Authentic Relationships - can influence and persuade in getting agreement to proposals and ideas to achieve an outcome. Builds strong relationships with stakeholders to have a mutually beneficial partnership.
People Leadership - Seen a leader who lives the VPS values and performance standards. Helps others improve skills through providing constructive feedback and coaching, always willing help others and learn.
Desirable Qualifications and Experience
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Tertiary qualification in Information Technology, Computer Science or a related discipline, or equivalent professional experience in enterprise platform administration.
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Demonstrated experience administering and supporting the Salesforce platform within a complex enterprise or government environment, including configuration of objects, fields, automation, profiles, permission sets and user access controls.
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Proven experience with Salesforce environments across the delivery lifecycle, including development, QA, SIT, UAT, Staging and Production, with an understanding of release management, deployment coordination and environment governance.
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Strong understanding of Salesforce platform capabilities including automation tools (Flow), reporting and dashboards, data management and platform security.
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Experience supporting platform governance, security compliance and data integrity in alignment with organisational policies and best practice frameworks.
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Experience working collaboratively with solution architects, developers, testers and business stakeholders to translate business requirements into scalable platform configurations and support delivery outcomes.
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Salesforce Administrator Certification (ADM 201) or equivalent platform administration experience is highly desirable.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact
Krishna Srinivasan - Platform Lead, Salesforce via
(03) 7022 5460 or
[email protected]
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachm ents in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on 24th June 2026
