In-Demand Solution architect Jobs in Canberra, Act

Senior CCaaS & AI Solutions Architect
Datacom —Canberra ACT
- Full-time
- Hybrid work
- CRM software
- Bachelor's degree
- APIs
Quick Apply
8d
Licensing Officer | Temporary with a Possibility of Permanency
City and Environment —Canberra ACT
- $86,750 - $93,416 a year
- Temporary
- Hybrid work
- Customer service
17h
Project Manager - NV2 or PV Cleared
Bureau Veritas —Canberra ACT
- Full-time
- Laboratory
- Writing skills
- Employee assistance program
- Employee discount
System Analyst
Accenture —Canberra ACT
- Full-time
- Writing skills
- SQL
- APIs
- Parental leave
Senior Consultant
Red Hat, Inc. —Canberra ACT
- Full-time
- Hybrid work
- DevOps
- Administrative experience
- Scripting
Referrals for Google Cloud Practitioners (EoI)
Accenture —Canberra ACT
- Full-time
- DevOps
- AI
- Communication skills
Solution Designer (AU Citizen with Security Clearance)
Accenture —Canberra ACT
- Full-time
- Azure
- Master's degree
- Bachelor's degree
- On-the-job training
Azure Cloud Engineer
Capgemini —Canberra ACT
- Hybrid work
- Azure
- DevOps
- Agile
14d
Senior Service Now Consultant
Leidos —Canberra ACT
- Full-time
- Administrative experience
- Annual leave
Intelligent Automation Architect
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Management
- Scripting
- AI
Quick Apply
9d
Cloud Engineer
Leidos —Canberra ACT
- Full-time
- Azure
- AWS
- Annual leave
Developer Automation Tester
Accenture —Canberra ACT
- Full-time
- Azure
- Management
- DevOps
- On-the-job training
- Parental leave
ServiceNow Engineer/ITOM/Developer (AU Citizen only)
Accenture —Canberra ACT
- Full-time
- Scripting
- Agile
- Communication skills
Lighting Sales Consultant (Canberra)
About Space Lighting —Fyshwick ACT
- Full-time
- Sales
- Assembly
- POS
Quick Apply
Account Executive , ANZ Public Sector
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- Sales
- Business development
- AWS
6d
Systems Architect - Digital Engineering
KBR —Canberra ACT
- Full-time
- Computer Science
- DevOps
- Engineering
- Health insurance
- Parental leave
Senior Technical Analyst
Accenture —Canberra ACT
- Full-time
- APIs
- Agile
- Communication skills
- On-the-job training
- Parental leave
BCG Platinion | Lead Architects
Boston Consulting Group —Canberra ACT
- Full-time
- Management
- Doctoral degree
- Computer Science
Senior Customer Solutions Manager - NSD, ANZ Worldwide Public Sector
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
- PMP
- Business development
- AWS
- Health insurance
- Employee assistance program
8d
AWS Cloud Engineer
Accenture —Canberra ACT
- Full-time
- Computer Science
- AWS
- Education

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Senior CCaaS & AI Solutions Architect

Datacom -
Canberra ACT

Quick Apply

Job Details

Full-time
8 days ago

Qualifications

CRM software
Bachelor's degree
APIs
AI
Leadership

Full Job Description

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As part of our Customer Experience & Contact Centre Solutions team, you will join a collaborative group of experts shaping how organisations deliver exceptional customer service at scale. This Solution Architect role will focus on designing and delivering complex, multi-platform solutions across Customer Experience (CX) and Contact Centre as a Service (CCaaS) platforms, using traditional, Conversational AI and Agentic AI flows. You will work closely with enterprise and government clients to transform their operations, collaborating with multiple technology partners and stakeholders to craft strategies that unite people, processes, and technology for measurable business outcomes.

You’ll act as a trusted advisor to clients—translating complex AI capabilities into practical, scalable solutions that drive customer satisfaction and operational efficiency.

Our offices are based in Sydney, Brisbane, Melbourne and Adelaide. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do
At the moment, as Solution Architect – CX & AI you will be focused on:

Engaging with clients to understand their customer journey, operational environment, and pain points
Developing solution blueprints, reference architectures, and technical proposals for AI-enabled contact centre transformations
Identifying and implementing Agentic and Conversational AI solutions and automating processes where they deliver tangible customer value
Coordinating with technology partners and internal teams to ensure seamless delivery
Supporting pre-sales and solution shaping activities for enterprise and government customers
Providing strategic insight to optimise service delivery and operational performance
Contributing to thought leadership whitepapers, presentations, or internal knowledge sharing
Evaluating emerging AI technologies (e.g. LLMs, NLU engines, sentiment analysis) and assessing their applicability within CCaaS ecosystems

We are a pretty agile company and are keen to respond to customer, technology, and internal stakeholders’ changing requirements - so this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

Broad experience across Customer Experience (CX) solution design
Proven track record in CCaaS platforms such as Genesys Cloud, NICE CXone, Twilio Flex, or Amazon Connect – with experience creating or integrating AI/ML capabilities into these environments
Hands-on experience designing and deploying Conversational AI solutions, including virtual agents, intelligent IVR, NLU/NLP frameworks and workflow automation within contact centres
Experience with Large Language Models (LLMs) and Generative AI applied to customer-facing use cases (e.g., summarisation, intent classification, knowledge retrieval)
Familiarity with API-driven integrations between AI platforms and CCaaS/CRM systems
Demonstrated understanding of Agentic AI – including autonomous task orchestration, intent-driven dialogue management, and IA-assisted agent copilots within the CX domain
Strong consultative skills in mapping customer journeys and delivering transformation strategies

Nice to have:

Familiarity with AI platforms like Cognigy, Verse.ai, Cresta, Microsoft Power Automate and Dynamics Power Automate
Experience working with large-scale enterprise and government environments
Exposure to multi-partner technology ecosystems
Knowledge of design and delivery of cloud-based customer platforms globally

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of information technology professional services. We have managed to maintain a dynamic, agile, small-business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses, to name a few. You’ll have the opportunity to learn, develop your career, connect, and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Quick Apply

Refine Your Search

solution architect jobs in canberra, act

Senior CCaaS & AI Solutions Architect

Licensing Officer | Temporary with a Possibility of Permanency

Project Manager - NV2 or PV Cleared

System Analyst

Senior Consultant

Referrals for Google Cloud Practitioners (EoI)

Solution Designer (AU Citizen with Security Clearance)

Azure Cloud Engineer

Senior Service Now Consultant

Intelligent Automation Architect

Cloud Engineer

Developer Automation Tester

ServiceNow Engineer/ITOM/Developer (AU Citizen only)

Lighting Sales Consultant (Canberra)

Account Executive , ANZ Public Sector

Systems Architect - Digital Engineering

Senior Technical Analyst

BCG Platinion | Lead Architects

Senior Customer Solutions Manager - NSD, ANZ Worldwide Public Sector

AWS Cloud Engineer

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