Executive Level 1
$122,620 - $139,850 + 15.4% superannuation
Adelaide – SA, Brisbane – QLD, Canberra – ACT, Darwin – NT, Hobart – TAS, Melbourne – VIC, Perth – WA, Sydney (Parramatta) - NSW
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.
We protect and enhance the safety, health, wellbeing and quality of life of older people accessing aged care, including dealing with complaints and feedback about the care they receive.
We aim to build confidence and trust in aged care by promoting best practice and a culture of safety and quality in the sector, and we hold providers to account if they don’t meet expected standards of care.
We work with providers, workers and older people, and their families and supporters, to ensure that older people’s rights are upheld.
We have a variety of interesting job opportunities available in capital cities around Australia.
About the Team
The Provider Registration Support Section ensures the effective operation of the Registry Branch by developing local level procedures and tools and helping operational teams translate legislation and policy into practice. The Section works within established policy frameworks to ensure guidance and tools for staff to drive consistent, efficient and effective practice that is in line with statutory and administrative law requirements. The Section represents the Branch in policy and system development forums, provides advice on complex matters or escalates for formal advice and engages in reform or strategic initiatives as required.
The Section may also take the lead on initial implementation of new areas of practice, for example the imposition of conditions on registered providers, so can have an element of operational work within their scope of practice.
About the Role
The Assistant Director, Provider Registration Support will work closely with the Director of Provider Registration Support in leading a small, high-performing team to design, refine and implement clear and consistent internal operational policy, knowledge resources and procedures in addition to implementing new and emerging aspects of Registry operational practice. Working closely with internal and external stakeholders, the role will ensure that regulatory practices are evidence-based, align with legislation and support effective, consistent and risk-based decision-making across the Commission.
Position Duties
Provide clear, strategic leadership to your team, setting direction and priorities across a program of work, while fostering a high-performing, inclusive and accountable culture and building capability.
Drive continuous business improvement in processes, service delivery and systems, informed by data, feedback and evaluation.
Lead the design, development, implementation and evaluation of operational priorities including policies, knowledge resources, procedures, training and communications that support regulatory frameworks and consistent decision-making.
Develop and manage key strategic relationships with internal and external stakeholders, while influencing outcomes and promoting alignment with the Commission’s business objectives. Work collaboratively across teams to ensure consistent interpretation and application of policy.
Provide strategic advice to senior leaders on operational policy and knowledge management issues related to the operation of the Registry.
Identify, assess and manage risks associated with policy and knowledge resources or initiatives, including capability gaps, challenges and operational impacts, escalating as required.
Lead the implementation of new or emerging areas of operational practice to ensure appropriate regulatory oversight in supporting providers to meet their expected standards of care delivery.
Manage competing priorities and deliver high-quality outcomes within tight timeframes and a dynamic operating environment.
Ensure strong governance, quality assurance and compliance with legislative, regulatory and organisational requirements.
Position Eligibility Requirements (Selection Criteria)
To be successful in this role you will need to demonstrate the following:
Demonstrated ability to lead, coach and develop a high-performing, geographically dispersed team, fostering an inclusive and collaborative environment while building capability in operational and policy settings
Ability to lead and support continuous business improvement initiatives, guiding the team through change and embedding improved practices to enhance team performance, effectiveness and outcomes.
Demonstrated ability to plan, prioritise and manage competing priorities and team workloads to deliver quality outcomes within agreed timeframes.
Possess advanced written and verbal communication skills to convey complex regulatory information clearly.
Strong analytical and problem-solving skills with the ability to interpret and apply policy and legislation, assess/manage risk and use regulatory intelligence to inform sound decision-making.
Highly developed stakeholder engagement and interpersonal skills with the ability to build effective relationships and collaborate across teams.
The ability to communicate with influence, clarity and professionalism and, as an effective representative of the Commission.
Actively engage in professional development to keep pace with sector changes, regulatory updates, and Commission priorities, encouraging a learning culture within the team.
Model adherence to the APS Code of Conduct and APS Values, promoting respectful and ethical behaviour within the team and across the organisation.
Position Notes
Salary offered will be between $122,620 - $139,850 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by Sunday, 28 June 2026 at 11:30pm AEST.
Follow our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.
Please contact our recruitment team on (02) 9633 3262 or
[email protected] for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Leah Blakney by emailing
[email protected] with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position. For more information, visit https://www.apsc.gov.au/recruitability.
We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please email
[email protected] if you need any adjustments made.
Further information:
For
