In-Demand Data manager Jobs in Remote

Customer Support Specialist (AU)
SafetyIQ —Remote
- Full-time
- Remote
- Management
- Customer service
- Data analysis skills
Quick Apply
Engineering Technologist
Joy construction Group —Remote
- $85,000 - $110,000 a year
- Full-time
Quick Apply
Technical Account Manager
Intelerad —Remote
- Full-time
- Hybrid work
- Management
- Computer Science
- PMP
Quick Apply
9d
Mid-Market Account Manager
Mindbody —Remote
- Remote
- Leadership
- Communication skills
- Negotiation
Quick Apply
14d
Business Development Manager - U.S Defense
Emesent —Remote
- Full-time
- Remote
- Sales
- AI
- Communication skills
- Health insurance
- Employee assistance program
Senior Product Designer
Kevel —Remote
- Full-time
- Remote
- APIs
- AI
- Annual leave
- Work from home
Quick Apply
Manager, Solutions Engineering
Wiz —Remote
- Azure
- Salesforce
- AWS
Demand Generation Manager
OnBoard —Remote
- $400 a month
- Remote
- Sales
- Marketing
- Salesforce
- Health insurance
- Dental insurance
14d
Business Development Manager
Granicus Australia / New Zealand —Remote
- Full-time
- Remote
- CRM software
- Sales
- Salesforce
6d
RA Specialist (Consultant)
ProductLife Group —Remote
- Contract
- Communication skills
Solutions Architect (AI Native SDLC)
EPAM Systems, Inc. —Remote
- Remote
- Azure
- Master's degree
- AWS
14d
Model Risk Manager
Revolut —Remote
- Full-time
- Remote
- SQL
- Machine learning
- Financial services
Director, Partner Ecosystems
BeyondTrust —Remote
- Remote
- CRM software
- Management
- Salesforce
Quick Apply
Account Executive
Foundant Technologies Inc. —Remote
- Full-time
- Remote
- CRM software
- Sales
- Salesforce
- Annual leave
6d
Workday Certified Talent & Performance Consultant
Intecrowd —Remote
- Contract
- Remote
- Customer service
- Bachelor's degree
- No degree
- Work from home
Quick Apply
Business Development Executive
Bega Cheese —Remote
- Full-time
- Remote
- Sales
8d
Sr. Clinical Research Associate (Australia)
Alimentiv —Remote
- $58,000 - $96,500 a year
- Full-time
- Patient monitoring
- AI
- Communication skills
Quick Apply
4d
Senior Solution Architect, AI Compute Engineer - NVIS
NVIDIA —Remote
- Full-time
- Remote
- Management
- Doctoral degree
- Computer Science
Solutions Architect, Networking Ethernet
NVIDIA —Remote
- Full-time
- Remote
- Azure
- Management
- Doctoral degree
Enterprise Sales Manager
EROAD —Remote
- Full-time
- Remote
- Management
- Sales
- Salesforce
- Employee assistance program

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Customer Support Specialist (AU)

SafetyIQ -
Remote

Quick Apply

Job Details

Full-time

Qualifications

Power BI
Management
Customer service
Data analysis skills
APIs
HubSpot
Communication skills

Full Job Description

At SafetyIQ, we're passionate about building technology that keeps people safe. Our mission is to empower organizations to create safer working environments with smart, data-driven decisions through our software. As a key member of the Customer Success team, the Customer Support Specialist ensures exceptional service delivery by providing timely, knowledgeable, and friendly support to users of our software across multiple platforms. This role is vital in enhancing the overall customer experience through responsive communication, technical troubleshooting, knowledge base management, and cross-functional collaboration. You'll work closely with product, development, and success teams to resolve issues, improve support processes, and contribute to product enhancements.

KEY RESPONSIBILITIES

Respond to customer queries with professionalism, empathy, and urgency.
Troubleshoot technical issues, guide customers through solutions, and escalate complex problems when necessary.
Maintain detailed records of support interactions, resolutions, and trends using our ticketing system.
Create and manage self-service content such as FAQs, support articles, and video tutorials.
Collect and analyze customer feedback to identify patterns, recurring issues, and opportunities for product improvement.
Collaborate with product and development teams to test software updates and report bugs or usability concerns.
Assist in generating support analytics and reports to inform internal decision-making and support customer account management.
Support customers in configuring integrations and APIs, offering guidance on best practices and technical solutions.
Partner with Customer Success Managers to assist in onboarding and driving customer engagement, identifying opportunities for expansion and value growth.
Contribute to process optimization and share insights to continually improve the customer support function.

QUALIFICATIONS, EXPERIENCE & SKILLS

Minimum two years in a customer support role within a SaaS or software-related environment.
Experience using customer service platforms such as HubSpot and Vitally (preferred)
Excellent communication skills with the ability to translate technical topics into customer-friendly language.
Strong problem-solving abilities and critical thinking with the ability to diagnose customer issues, think critically, and provide effective solutions.
A passion for customer success and a genuine desire to provide the best customer experience.
Comfortable working in a fast-paced, start-up environment with evolving processes.
Collaborative mindset with the ability to work cross-functionally across multiple teams including developers, product managers and sales.
Experience with APIs, integrations, and data analysis tools like Power BI is a strong advantage.

This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. Employees are expected to perform other job-related tasks within their skill and capability as requested by management and as necessitated by the development of this role and the development of the business.

Quick Apply

Refine Your Search

data manager jobs in remote

Customer Support Specialist (AU)

Engineering Technologist

Technical Account Manager

Mid-Market Account Manager

Business Development Manager - U.S Defense

Senior Product Designer

Manager, Solutions Engineering

Demand Generation Manager

Business Development Manager

RA Specialist (Consultant)

Solutions Architect (AI Native SDLC)

Model Risk Manager

Director, Partner Ecosystems

Account Executive

Workday Certified Talent & Performance Consultant

Business Development Executive

Sr. Clinical Research Associate (Australia)

Senior Solution Architect, AI Compute Engineer - NVIS

Solutions Architect, Networking Ethernet

Enterprise Sales Manager

I want to receive the latest job alert for data manager in remote

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