TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.
Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, the Internet of Things, and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.
We seek a full time PSO Operations Specialist to join our winning team and help us create a world that works better.
The Operations Specialist supports global delivery execution by providing day-to-day operational coordination across hardware logistics and professional services operations. This role provides support for project governance, Frontline hardware order fulfillment, Frontline licensing, and partners cross-functionally with Finance, Procurement, Sales, Solution Engineering, and other back-office teams to deliver timely outcomes for ongoing tasks and special projects.
About your role:
- Create Purchase Orders to Vendors, Suppliers, and Manufacturers for Frontline hardware orders
- Monitor and update the software installation requirements for hardware per customer requirement
- Monitor and update tracking information in shipping and order tickets – verifying proof of delivery
- Enabling projects to meet customer commitments for hardware order fulfillment to meet go-live
- Ensure timely shipment coordination ensuring customer satisfaction with each shipment
- Coordinate with overseas offices, agents, customers, and vendors to ensure timely shipments
- Support coordination of compliance documentation required by customs to release for delivery
- Participate in inventory exercises both physical and virtual to reconcile approved SKUs
- Participate in collaborative sessions with Frontline Product Managers for support of hardware SKUs
- Participate in creating and documenting Standard Operating Procedures (SOPs)
- Address sales, procurement, and customer concerns regarding hardware logistics
- Resolve hardware order discrepancies with sales, procurement, and/or the vendor/supplier
- Participate in discussions with vendor/supplier, procurement and professional services to drive solutions and continuously improve processes and meet customer needs, including strategic initiatives
What we Offer:
- A full time base annual salary plus attractive commission scheme with realistic targets in the range of AUD $70k to AUD $90k (dependent on experience).
- Contract location is Adelaide, Australia
- Full product training provided on-the-job
- Opportunity for career progression into senior or account management roles
- Modern CBD office, public transport friendly
- Hybrid working arrangement
- Quarterly team events, shared staff lunches, and company-wide celebrations
- Opportunity to attend events including the F1 and Manchester United games
- End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms
- Well-being offers and retail discounts available through our building host
- Help us celebrate diversity; our APAC team come from 22 different nationalities
What we are looking for:
- Bachelor level qualifications in Business, Information Technology, Economics and/or similar discipline (or international equivalent) strongly preferred
- If above qualifications not held, 5 years’ + relevant employment experience required
- If above qualifications held, 12 months’ + relevant employment experience required
- Ability to work independently and as part of a team
- Strong analytical and critical thinking skills
- Intermediate skills in Outlook, Word, Excel – basic skills in PowerPoint
- Familiarity with creating, updating, and supporting online ticket queues
- Communication Skills: Essential for liaising with stakeholders and team members
- Organizational Skills: Important for managing multiple tasks, deadlines, and order documentation
- Interpersonal Skills: Ability to build strong relationships with team members and stakeholders
- Flexibility: Capable of working in a team individually and across multiple time zones
Applications close 11 July 2026
We will commence interviews immediately. Only short-listed candidates will be contacted.
Job Type: Full-time
Pay: $70,000.00 – $90,000.00 per year
Work Location: In person
