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Client Management Associate (Bilingual Mandarin)

StoneX Group -
Sydney NSW

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Job Details

Permanent | Full-time
14 days ago

Qualifications

Bilingual
Mandarin
Management
Multilingual
English
Computer skills
Typing
Communication skills

Full Job Description

Overview:

Class: Full-time AND Permanent

Legal Entity: StoneX Financial Pty

Reporting to: Team Lead - Client Management China & SEA

Company Overview:

Connecting clients to markets – and talent to opportunity.

With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Business Segment Overview:

Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.

Responsibilities:

Position Purpose: Client Management Associates are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Associates accurately apply procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.

Primary duties will include:

Being part of a team dedicated to handling all aspects of the customer experience
Handle incoming trading inquiries and client issues via phone, email and live, interactive chat
Trade research/Quotes
Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products
Place Spot FX, CFD’s, Commodity and Equity trades, provide quotes
Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools
Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results
Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers
Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services
Excellent consultative, rapport-building, listening and communication skills
Demonstrate a positive and professional image at all times

Qualifications:

To land this role you will need:

Good mathematical, analytical and problem-solving skills
Strong attention to detail with emphasis on accuracy and timeliness
Excellent listening, written, and verbal communication skills
Approachable, flexible, dependable, and conscientious
Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously
Demonstrates self-confidence and the ability to maintain composure in difficult situation
Fluency in English and Mandarin
Welcome Fresh graduates

What makes you stand out:

Working experience in a related brokerage environment is a plus
Keen interest in the investment and financial services fields

Working environment:

2-3 days in office, 2 days remote
Weekend shift: Weekend + Monday + Tuesday + Wednesday

Apply Now

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