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iPlay Assistant Venue Manager

iPlay Australia Group
Coomera QLD

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Job Details

Full-time
1 hour ago

Qualifications

Customer service
Leadership

Full Job Description

About us

We are one of Australia’s leading operators in the Out-of-Home Entertainment industry, with a fast-growing national network of venues delivering unforgettable, high-energy experiences. From arcades and bowling to laser tag and other adrenaline-pumping attractions, our venues are designed to be experience-driven spaces that bring people together.

The business is currently undergoing a significant period of growth, with new locations opening across major cities and regional centers nationwide, and further expansion planned into 2026 and beyond.

Our mission is to create memorable entertainment experiences that connect communities, delight customers, and deliver sustainable growth.

Our values are centered on accountability, collaboration, integrity, and performance in a family-owned, value-driven environment.

About the role

We're looking for an energetic and hands-on Assistant Venue Manager to help lead our vibrant entertainment & hospitality venue, where bowling, mini golf, arcade games, delicious food, and unforgettable experiences come together. You will play a key role in delivering outstanding guest experiences, inspiring and developing the team, driving events and promotions, and strengthening connections within the local community. If you thrive in fast-paced hospitality, love leading teams, and get a kick out of creating memorable nights out, this is for you.

Key Responsibilities

Customer Service & Guest Experience

Champion a guest-first culture across the floor, ensuring every visit is seamless and fun
Confidently manage and resolve guest concerns, turning challenges into positive experiences through proactive and professional problem-solving.
Monitor service standards during peak periods, providing support, direction, and real time coaching to team members.
Continuously identify opportunities to enhance the guest journey and drive repeat visitation through memorable experiences and outstanding service.

Team Leadership

Support recruitment, onboarding, and training of staff
Lead shifts, managing rosters, break coverage, and floor operations
Motivate and develop team members through regular feedback and recognition

Events Coordination / Local Area Marketing

Create and coordinate engaging in venue events, and community activations
Develop and execute local area marketing initiative to increase venue traffic and brand awareness.
Liaise with clients from enquiry through to post-event follow-up
Coordinate with kitchen, bar, and technical teams to deliver flawless events
Drive marketing initiatives-partnerships with local businesses, schools, sports clubs, and community groups
Support social media content and in-venue promotions
Track campaign performance and contribute ideas for new activations

Operations & Compliance

Support the day-to-day operation of the venue, ensuring all attractions including bowling lanes, arcade games, and guest areas are maintained to a high operational standard
Monitor venue standards and ensure all operational procedures, company policies, and brand expectations are consistently followed
Stock management for F&B, arcade inventory
Monitoring stock control, inventory management and ordering
Ensure procedures and policies are adhered to
Ensure venue compliance with health, safety, and liquor licensing requirements
Support daily reconciliation, reporting, and opening/closing procedures

Work Location: In person

Quick Apply

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