Learning Designer
Employment Type: Full Time (Temporary up to 12mths)
Grade: Clerk Grade7/8
Closing Date: Tuesday, 23rd June at 9:59am
Location: Hybrid/ Flexible work locations across in:
PARRAMATTA, NSW, Australia
GOSFORD, NSW, Australia
MAITLAND, NSW, Australia
WOLLONGONG, NSW, Australia
LITHGOW, NSW, Australia
Salary Range: $113,574 - $125,720 base plus Super
Why join Revenue NSW
Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.
We are proud of our award winning team and offer a culturally rich environment with shared values, behaviours, and goals that influence collaboration and performance and a inclusive workplace. We welcome flexible working.
About the Role:
In this role, you will be responsible for designing, developing, and maintaining training programs aligned with new initiatives, systems, and urgent organisational needs. You will assess training requirements and deliver targeted learning solutions using a variety of delivery methods.
We are looking for a dynamic, energetic learning designer who has current experience in the development and implementation of online courses, educational video production, webinars & instructional guidebooks. You will be tasked with a range of responsibilities that includes recommending appropriate methods of delivery, working within time frames and preparing training materials in physical and digital formats that meet the needs of the organisation and the NSW community.
Key Responsibilities:
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Instructional design services; learning strategy, content development, development of storyboards (content writing) for online and blended learning solutions
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Digital design services including graphics, videos, animations, voice overs and other digital and print resources for E-Learning and webinars.
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Design, develop, and facilitate accessible, engaging virtual and face-to-face training using adult learning principles in a fast-paced and evolving environment.
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Build and maintain effective relationships key stakeholders and provide professional training advice to support business outcomes.
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Assess organisational training needs and develop appropriate learning solutions across various modalities, including digital, in-person, and on-the-job learning.
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Evaluate training effectiveness, incorporating feedback from learners and stakeholders to continuously improve training products and processes.
Essential requirements for the role:
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Proven experience with instructional design tools, including:
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eLearning software (Articulate, or similar)
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Video/animation tools (Camtasia, Vyond, or similar)
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Presentation and graphic design tools (PowerPoint, Canva, or equivalent)
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Demonstrated ability to assess training needs and develop effective learning solutions.
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Strong time management skills with the ability to meet competing deadlines
Highly Desirable Skills:
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Confidence in facilitating conversations and building collaborative relationships across teams.
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Excellent written communication and high attention to detail.
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Creative problem-solving skills with the ability to design innovative training solutions.
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Experience in developing inclusive training programs that reflect adult learning best practices.
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Certificate IV in Training and Assessment or higher qualification in Adult Education or other relevant qualification highly advantageo
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Ability to work in a hybrid environment, able to self-manage yet be adaptable to meet team and organisational demands
If this resonates with you, we would love to hear from you.To learn more about the role,
What we need from you:
An up-to-date CV and a brief cover letter (1 page) outlining how your skills and experience are aligned to the role.
For enquiries regarding this position, please contact Sue Banos on 0467 932 717 or
[email protected]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact us.
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
For enquiries relating to recruitment please contact Neha Bajaj via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Tuesday, 23 June 2026 at 9:59 AM
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
